BIPIN C. PANCHOLI Phone: 919-***-****

***, ****** ******* **, 919-***-****

CARY, NC 27519

adnbhz@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position which enables me to perform various clerical and supervisory tasks that include encoding, customer services, payment processing, data entry and cash control.

EXPERIENCE:

AIRPORT MANAGEMENT SERVICES,LLC.

HUDSON NEWS, RDU INTERNATIONAL AIR PORT,

Cash Officer

•Opening and Closing Cash Registers and Reconcililation in the stores by proper Cash Handling.

•Maintains office services by organizing office operationsand procedures as per company rules.

•Supports company operations by maintaining office systems and supervising staff.

SUNTRUST BANKSUNTRUST BANK

FLOAT TELLER.

•Skilled at receiving and processing Banking Transctions.

•Attention to details with strong mathametical skills.

•Knowlege of proper cash handling Procedures.

•Maintaing cash limits of drawer maintenence.

•Provide account services to customers by receiving deposit and loan payments,Cashier checks

•Issuing Savings withdrawals and recording night and mail deposits.

TD BANK

Senior Teller

•Deliver a WOW customer service experience. Contributed towards the increase in branch LEI rating.

•Ensure customer problems are handled appropriately, provide escalation when required.

•Efficiently process teller transactions for customers.

•Engaging customers, assessing their needs and getting them in the product that best suits to their needs.

•Identify sales opportunities utilizing EARN sales model and refer customer to appropriate team members or partners.

•Always meet or exceed sales revenue goals assignment.

•Contribute to a positive; ethical and respectful working environment while communicating with the entire team.

•Process all ATM related work.

•Ordering and shipments of Cash requirements.

On Job Achievements:

•Exceeded the sales revenue goal for four consecutive quarters with reaching outstanding position at 145%.

•Rewarded as Employee of the Quarter for 4th quarter, 2011 and 1st quarter, 2012.

CITI BANK

Financial center associate.

• Deliver exceptional customer service by following branch standard and service plan on a consistent basis to ensure customer satisfaction.

•Perform all operations (including customer transactions) within policy to minimize legal business risks and assist branch management with operational tasks as needed.

•Perform all operational functions like ATM Envelope processing, cash control by shipping and ordering cash requirements, wire transfer, foreign currency transactions and processing mortgage and credit card payments.

•To engage in customer related activities in core activities, i.e transaction processing, referrals and branch sales activities.

TD BANK (formally Commerce Bank)

Full-time Teller

•Legendary service to customers with WOW culture.

•Accurate and efficient cash control with strong customer service skills supported by knowledge of bank products and services.

•Ability of effective communication in clear and concise manner with demonstrative initiatives.

On Job Achievements:

•Declared Best Employee for the quarter of September 2006 to December 2006

Chevy Chase Bank

Customer Service Representative

•Accurate and efficient handling of cash transactions and maintain an accurate cash control.

•Strong Customer Service Skills with ability to refer bank products and services with sound knowledge.

•Identify potential needs of customers.

•Ability of effective communication in a clear and concise manner with demonstrative initiatives.

On Job Achievements:

•Declared Employee of the fiscal year of 2005 for top referring teller within the division.

Hudson News Company

Retail Specialist/Cashier

•Prompt courteous customer service

•Accurate and efficient operations of the cash register system.

•Supervision of all corresponding stores

Central Bank of India

Acting Assistant Branch Manager

•Processing/sorting of accounts and loan processing.

•Supervision and management of staff

•Report preparation and/or distribution

•Account reconciliation

•Demonstrated communication and interpersonal skills

•Developed skills in workforce distribution and co-ordination, scheduling and prioritization work assignment within the department.

•Decisive and reliable.

•Excellent customer service with sound knowledge of bank products and services.

•Excellent cash handling experience.

EDUCATION & TRAINING

M.S. University

Master/BS in Finance and Accounting June 1972 – May 1978

Baroda, Gujarat, India

The Indian Institute of Bankers August 1989 – September 1990

Associate Degree

Bombay, India

Indira Gandhi National Open University January 1999 – June 1999

Certification

New Delhi, India

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