Credit Analyst Sales Consultant
Resume:
Juan Rivera
Anaheim CA, 92807
Ph. 949-***-****
adnbhv@r.postjobfree.com
PROFILE:
Comprehensive experience at a corporate level within professional industries, delivering extraordinary results that address growth initiatives, increase customer satisfaction and client retention, while participating and excelling in a team environment. Highly organized bilingual Spanish professional, excelling in multifaceted processes, problem identification/resolution and clear and concise communication with all levels.
PROFESSIONAL EXPERIENCE:
Acorn Stairlifts 2020-present
Service Technician
Perform service, repair, and/or installation of stairlift products
Provides technical support to customers on operational or maintenance aspects of the equipment
Diagnose mechanical, hardware, and system failures using established procedures
Conducts monthly audits of product inventory
Provides exceptional customer service through phone and in-person communication
Communicate and facilitate payment transactions when necessary
Cox Communications 2017 - 2020
Universal Home Technician-Expert
Installation: Installs, upgrades, and/or disconnects Cox Broadband products
Troubleshoot to identify and remedy sources of video, telephone, and HIS services
Completes paperwork accurately, and reports and records work order status updates
Applies knowledge and skills acquired through follow-up training to relevant aspects of work activities
Educates customers in the use of installed products
Promotes Cox services to generate new accounts, service upgrades or additional services by
explaining the advantages of additional products and services
Interacts with customers in a professional, courteous manner including when responding to
escalations and repeated customer concerns
Works with alarms, low voltage electricity, and colored-coded wires
Monitors Workforce Administration System (WFA) throughout the day for information regarding
Changes to work schedule and for information about current installation
AT&T Mobility 2010 - 2017
Retail Store/Sales Manager II
Fully accountable for execution of sales, service and customer experience initiatives in store
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent leadership and coaching skills
Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Facilitate weekly personnel training/educational sessions
Interview, hire and make necessary discipline decisions, including terminations, for store personnel
Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
Implement, execute and inspect existing and new retail programs, tools and training
Ensure timely completion of required training to empower personnel to succeed
Inspect that employees are properly trained on new products and promotions to sell with confidence using best practice
Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches
Drive operational compliance of back office processes, procedures and policies
Execute monthly cost reviews of overtime, discounts, returns and credits
Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities
Inspire others to high performance through collaboration and teamwork
Bank of America 2007 - 2010
Credit Analyst III/Account Manager
Experience in Consumer Lending and Account Management, primary responsibility is to generate revenue for the bank while managing risk.
Talented, results-producing Senior Credit Analyst with a demonstrated track record in activating loans and consistent sales record
Attention to detail in loan development with consistent high results in both Accuracy as well as Quality Decisions.
Self-driven in all areas of Consumer Lending by driving efficiency as well as productivity through ensuring focus on call handle time, which has a direct impact on Customer Delight.
Solid leadership skills; as an Associate Satisfaction Team Member I am able to build positive working relationships and support business changes.
Performs analysis that maximizes profits and asset growth while minimizing credit and other risk
exposures.
Demonstrates complete and thorough understanding of methods, systems used to control risk.
Can perform independent analysis to provide insight into recent performance trends.
Assist consumers in debt management programs/debt relief programs due to financial hardship
Underwrite credit card applications through various affiliate partners such as Charles Schwab and
Fidelity Investment accounts. Decisioning/redistribution of line assignments. Enduring sound
decisions while driving immaculate accuracy and quality. Ensuring efficiency while multi-tasking.
ADDITIONAL RELATED EXPERIENCE:
Computer proficiency in Word, Excel, Powerpoint, Outlook, Mbnais, CRM, CLMS, OMNI, SAP, OPUS, Citrix, Telegence, Image View, Credit Net, FRED and Internet and web applications.
Strong verbal and interpersonal communication skills.
Excellent customer service skills.
Ability to multi-task accurately in a fast paced environment.
Organized and ability to prioritize assigned tasks.
Knowledgeable of appropriate software systems and adequate PC proficiency.
REFERENCES:
Personal
Jay Anderson, Senior V.P Kristi Fletchall, M.Ed.
Mortgage Connect Falcon Academy
Professional
Mario Oliveros, Tech III Juan Esquivel, Sales Consultant
Cox Communications AT&T Mobility
Contact this candidate