Christine Johnson

Jacksonville FL, *****. 904-***-****. adnbh6@r.postjobfree.com

Professional Summary

Seasoned Laboratory professional skilled in all facets of medical laboratory testing with 20+ years in leading phlebotomy team to provide excellent customer service during collection & processing. Hired and trained new team members while supporting department with quality of care and administrative needs. Skilled in coordinating department operations per established policies. Hardworking multitasker with excellent communication and problem-solving skills. Safety-oriented, organized, detail-oriented. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines. Familiar with TQC, OSHA and FDA, inflection control guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering an excellent reputation for resolving problems and improving customer satisfaction and team building.

Skills

Specimen handling

Strong computer Literate in PowerPoint and Excel 360.

Assisted closely with implementation of SoftLab & SoftID (strong skills).

Assisted closely with Cerner Millennium to Epic conversion

Specimen Collection

Sterile technique

Coagulation tests

Quality control

Body Fluid processing.

Susceptibility testing

Infection Control

Quality control monitoring

Strong training Skills

Excellent/Strong phlebotomy skills.

Mayo Clinic - IV cert

Excellent people skills

Payroll/ Timekeeping

Excellent Scheduling staff

Delegation i.e. Appoint, Entrust and Assign

Excellent organization

Excellent team building

Strong presentation

Multidisciplinary team collaboration

Documentation and reporting

Scheduling

Budgeting

Repair

Staff Management

Product Knowledge

Customer Complaint Resolution

Technical Support

Equipment calibration

Lab operations

Lab safety

Quality control guidelines

Policy Development

Lab assistant training

Medical research

Laboratory procedures

Training & Development

Clerical

Good listening skills

Venipuncture

Performance improvements

Patient confidentiality

Specimen labeling procedures

Department leadership

Staff Training

Reporting requirements

Blood specimen storage

Recording data

Employee motivation

Time management

Work History:

Laboratory Support Service Supervisor,

Mayo Clinic Hospital, Jacksonville FL

Nov 2017 - Current

Handled customer complaints and inquiries.

Assisted with training and development of team members.

Monitored team's performance and gave feedback when necessary.

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.

Updated job knowledge by attending various workshops, training sessions and educational opportunities, including webinars and PI teams.

Entered customer interaction details in Quality indicator to track requests, document problems and record solutions offered.

Communicated with vendors regarding back order availability, future inventory and special orders.

Set and oversaw quality assurance guidelines for laboratory work.

Interviewed, hired and trained lab technicians to perform experiments and analyze results.

Kept laboratory in compliance with all applicable guidelines and laws.

Developed and tested formulas for Phlebotomy/ Processing products to find high quality, low cost options.

Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.

Trained staff, scheduled work hours and assigned projects for 30- 45 person work group.

Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.

Managed operational documents and produced monthly reports detailing activities.

Conducted soft lab, soft ID,CCM and infinity tests regularly.

Processed patient specimens according to priority and documented results.

Reduced turnaround time on lab results by 85% through automation.

Kept laboratory equipment clean and in good working order for optimal functionality and longevity.

Executed corrective actions when test controls were outside specified limits.

Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Conducted patient evaluations daily.

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Recorded, reported and posted test results using soft lab.

Updated job knowledge by attending various workshops, training sessions and educational opportunities, including webinars.

Lead/Trainer Laboratory Support Service Tech, Mayo Clinic Hospital, Jacksonville FL, June 2005 to Nov 2017

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Followed physician orders when administering therapeutic phlebotomy.

Resolved unusual test orders by contacting physicians, nursing or reference laboratories.

Maintained phlebotomy supply rooms by ordering supplies, transporting specimens to testing locations.

Logged patient laboratory information into system using soft lab and workload list.

Tracked collected specimens by initialing, dating and noting times of collection.

Handled insurance verification tasks using soft lab and Epic to validate patient insurance information.

Performed bedside tests like blood cultures, IV placement and Spartan collection.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Organized daily work based on collection priority.

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Stocked phlebotomy cart with appropriate supplies.

Validated blood and specimen collection orders, alerting nurses or physicians between order and requisition.

Accurately verified and labeled vacutainer tubes with patient name, date and time of collection.

Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.

Developed and implemented training processes to achieve high quality of care for all patients.

Monitored customer service and supported staff in resolving patient concerns to maximize workflows.

Used approved phlebotomy/processing supplies to collect and assess samples from patients.

Correlated and interpreted data based on complex factors, including technical, instrumental and physiological conditions, affecting test results.

Performed tasks as member of line staff when needed to reduce wait time.

Worked within $5,000 department monthly budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.

Utilized soft lab and infinity to track, monitor and report on test results for clients.

Managed daily activities and workflow of Mayo institution to collect, label and analyze samples.

Interviewed and hired phlebotomists for Laboratory Support Service tech.

Notified management of compliance and workplace safety issues from department and recommended simple solutions.

Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Laboratory & Pathology Medicine.

Logged patient information and recorded results into system using soft lab.

Handled insurance verification tasks using soft lab and Epic to validate patient insurance information.

Took on additional job duties during unexpected backlog, resulting in meeting project target date.

Trained new phlebotomist by relaying information on company procedures, safety requirements and processing samples and delivered constructive criticism upon completion of job tasks.

Cultivated productive and safe atmosphere while supervising team of 30- 45 employees working with collection/processing equipment.

Tracked receipts, employee hours and inventory movements.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.

Handled troubleshooting tasks and used process improvement methods to immediately rectify assembly line issues.

Operated all processing equipment safely to reduce workplace accidents.

Designed strategic plan for component development practices to support future projects.

Set up and calibrated software to meet specific production requirements and meet desired tolerances.

Instructed junior team members on protocols and procedures of each station to maximize contributions.

Identified stock imperfections, assigned grades and noted production concerns based on daily inspections.

Conducted frequent equipment inspections and basic repair actions to keep equipment operating at peak levels.

Reviewed component quality to assess conformance with tolerances and remove unacceptable products.

Mentored newly hired employees on processing equipment and education and developed training manual for LSSTs to use for reference purposes.

Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Audited team performance and compliance with CAP and JACO standards.

Managed schedules, accepted time off requests and found coverage for short shifts.

Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.

Planned production schedules daily, taking employee production rates, company needs and seasonal changes into account.

Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

Ensured all staff are following positive patient identification guidelines.

Expert using Soft ID, Soft Lab, Infinity, 471p and 512p equipment.

Tracked collected specimens by initialing, dating and noting times of collection.

Followed physician orders when administering therapeutic phlebotomy.

Accurately labeled vacutainer tubes with patient name, date and time of collection.

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Handled insurance verification tasks using Software and Software to validate patient insurance information.

Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.

Laboratory Support Service Tech, Mayo Clinic, Jacksonville FL, October 2001 to June 2005

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Stocked phlebotomy cart or carrier with appropriate supplies.

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Assembled tourniquets, needles and blood collection devices to prepare work trays.

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Followed physician orders when administering therapeutic phlebotomy.

Accurately labeled vacutainer tubes with patient name, date and time of collection.

Organized daily work based on collection priority.

Performed bedside tests like bleeding time tests and entered results into patient charts.

Obtained blood specimens by performing venipunctures and finger sticks 20 - 40 times per day.

Performed positive patient identification by following Mayo Clinic policy/ guidelines.

Education

Warwick Valley High school, Warwick NY,

Majored in Science, English Competition and Health.

Vocational Center Graduate

Merchandise & Sales

Accomplishments

Collaborated with team of 8 in the development of minimizing collection volume.

Certificate recognizing training & competence as a phlebotomist completed (480 hours of training program).

CNA Certified (1997 - 2001).

Bronze Award for QI

Silver Award MSCPD 30 AMA PRA category, Laboratory turnaround time ( Quality improvement project).

Two certificates creative thinking

Certificate of Achievement ( Nonviolent Crisis Intervention training program).

Outstanding service Awards

Current with OSHA guidelines.

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