EDUCATION

Masters in Analytical Psychology

Union Institute & University

Bachelors of Arts

Wells College

PROFESSIONAL EXPERIENCE

Franziska Racker Centers

Assistant Director of Quality Enhancement (2003 – Present)

Behavior Specialist Consultant (2007-2012)

Provide leadership and support for all quality initiatives to programs operating under OPWDD, OMH, OCFS, NYS Ed, & DOH oversight agencies. This includes all routine operations for site and community-based services and special projects.

Spearhead all organizational activities and the evaluation of organizational effectiveness using The Council on Quality and Leadership’s Personal Outcome Measures©; certified, reliable interviewer/trainer in the Child & Youth and Adult Measures.

Committee Membership: Incident Review (chair), Risk Management & Compliance, Safety and Wellness (chair), and Human Rights.

Specialized Trainings: Certified master instructor in FLIP-IT and Challenging Behavior in Young Children, certified instructor of CPR/FA. Trained in Trauma Informed Practices, Supporting Individuals Through Valued Attachments (SIVA), Strategies in Crisis Intervention & Prevention, Devereux Early Childhood Assessment, Bridges Out of Poverty, and many more.

ACCOMPLISHMENTS

https://www.themuse.com/advice/resume-revamp-how-to-turn-your-duties-into-accomplishments

AREAS OF EXPERTISE

Regulatory & Program Compliance

Develop program policies and practices that both exceed regulatory standards and further organizational goals.

Strategic Planning & Analysis

Assess goals, strategy, and practice to develop action plans and performance metrics to further the organization’s Mission & Vision. Monitor action plans for efficacy.

Risk Management & Emergency Planning

Identify organizational/program risk areas and develop performance improvement plans. Draft emergency plans and mitigation strategies.

Education & Learning Management

Ensure compliance with regulatory learning standards, and organize or facilitate conferences in best practice. Administer continuing education credits for licensed clinical staff. Experienced in curriculum development and content delivery.

Relationships & Human Development

Cultivate belonging and interdependence and foster opportunities for growth. Steward relationships with people receiving services, families, community partners, donors, stakeholders, oversight agencies, state associations, and Board of Directors.

Leadership Development & Coaching

Facilitate leadership courses to enhance employee skills and cultivate a cross-functional approach in nonprofit service delivery. Provide ongoing coaching.

Incident Management & Investigations

Manage all incident compliance, investigations, and resolution. Routinely assess risks and respond to emergent situations.

PROFILE

Dynamic non-profit leader in human services with over 18 years’ experience in diverse service settings overseen by 5 state agencies. I support organizations to improve client outcomes, strengthen staff skills, and develop practices that better achieve their mission.

315-***-****

adnbgw@r.postjobfree.com

135 Gurnee Rd ■ Newark, NY 14513

JESSICA

DEAUGISTINE