office administration

HARLEEN KAUR,

Cell: 587-***-****, Email: ***********@*****.***

***, ******** ***** **, *******, Alberta, T3J 5A7

Professional Qualifications: -

* ****’s progressive experience as an Administrative Assistant including invoicing, Manage staff appointments, Scheduling meetings, Coordinate office procedures, Data Entry, order office supplies and maintain inventory, Checks on cleanliness, maintenance, upkeep and general upkeep of building, boardrooms and common areas, Attending telephones, replying to emails, knowledge of quick book such as generate invoices, reports, profit and loss reports .and 3 years’ experience as customer care representative as well as supply chain.

Bachelor Of Business Administration.

Ability to prioritize, organize, and work under extreme pressure and deadlines.

Sincere, optimistic, and hard-working with strong Operational, Administrative, Management skills.

Proficient with Microsoft Excel, Microsoft Word, Google, Microsoft PowerPoint and outlook.

Education:-

Bachelor of Business Administration 2005-2008

Guru Nanak Dev University, India

Diploma of Computer Application 2004-2005

Khazani Women’s Polytechnic, India

Professional Skills :-

Administration skills

Strong knowledge of management and leadership styles in relation to the needs of the company

Excellent communication skills and professional aptitude in dealing with people .

Excellent written and verbal communication skills

Admin or assistant skills.

Managerial skills

Controlling and managing the Returns Dispatches to vendor from across India

Worked in marketplace model.

Ensure smooth operation of computer systems and equipment and arrange for maintenance.

Manage team of 10 people in my department and supervise them .

Professional Work Experience :-

Sobeys, Calgary Customer Service Assistant

2020-2021

Handled Administrative work, balance and reconcile cash at end of work shift.

Handle customer queries and exchange customer product.

Provide smart customers service at all times through the daily execution .Seeks out customers to understand their need and assists in locating, demonstrating, selecting merchandise, communicates information to customers regarding all stocks, special order merchandise .

Generate leads for project specialist . Executing daily transaction by using POS.

Saga studies Pvt Ltd, India Administrative Office Assistant

2017-2020

Checks on cleanliness, maintenance, upkeep and general upkeep of building, boardrooms and common areas.

Attended telephones, replying to emails, schedule and confirm oppointments .

Responsible for incoming and outgoing mail: applying postage, sorting, date stamping and distributing on a daily basis

Data entry, filing, photocopying and scanning client files.

Developed and updated administrative systems to make them more efficient.

Knowledge of quickbooks such as generate invoices, reports, profit and loss, sale purpose reports.

Proofread correspondence, forms and other related documents .

Answered electronic enquiries and maintain inventory.

Greet and assist visitors to the office.

Book travel arrangements . Maintain computer and manual filing systems

Coordinated repairs to office equipment.

Order office supplies and coordinated office procedures .

Xerion Retail Pvt Ltd Associate Manager (Operations)Logistics &supply

2012-2015

Controlled and managed the Returns Dispatches to vendor from across India

Worked in marketplace model.

Ensured daily pickup from vendors and compilation of pickup details on monthly basis.

Reviewed open shipments on daily basis to increase % of within TAT delivery.

Updating of serviceable pin code of courier partner with team on monthly basis.

Maintainined record of GRN (Goods Received Note) and updated the same with Warehouse

team. Followed up with courier partners on daily basis for smooth delivery process.

Prepared the MIS on Daily Basis with tracking of each & every shipment

Managed the vendor disputes, if any, arising due to warehouse / transport mishandling.

Real time follow-up with warehouse related to seller self-pickup and Returns.

Serco BPO Pvt Ltd (American Express) Customer Service Coordinator

2010-2012

Handled customer complaints brought to your attention.

Provide Prompt, Accurate, and courteous response to customers.

Answered incoming customer service orders as soon as possible.

Worked as Floor Supervisor and handled complex calls.

Provide proper knowledge to the customer regarding Amex product.

Acknowledged and resolved customer complaints.

Communicated with customers through various channels.

Conducted regular training sessions with the team.

Promoted the vision of the organization

Contact this candidate