Teresa May

adnbds@r.postjobfree.com 954-***-**** Hallandale Beach, FL 33009

LinkedIn: https://www.linkedin.com/in/teresa-may-mba-b5826515/

PROFESSIONAL SUMMARY

An award-winning business developer with 10 + years of healthcare sales and leadership experience establishing cross-functional teams to conceptualize and execute strategies for capturing revenue from untapped markets and new service lines. Combines market research and analysis with intuition to engage the right partners at the right time to drive revenue, increase market share and build brand awareness. Fierce competitor, servant-leader, meticulously client-focused, articulate communicator

EXPERIENCE/ACHIEVMENTS

QContact – Miami, FL/Manchester, England June 2019 – Present

(VP of Sales – North America)

Leads all sales efforts and operations in the following verticals: healthcare, financial, e-commerce, retail, for an international telecommunications SaaS (Cloud-based platform)

Leads team of inside Sales Development Representatives (SDR), Account Executives (AE), and Customer Service

Oversees entire sales cycle from business development and lead generation to RFPs Requests for Proposals), technical needs analysis, closing. and implementation

Works closely with technical teams to ensure coordination and timely onboarding of customers

Collaborates with the leadership team on developing strategic plans to grow new accounts and partnerships

Strategize with team to build business cases and show ROI

Develops channel partners and strategic relationships with clients at different levels within the organization, understanding their specific pain points and requirements.

Uses Salesforce CRM to manage a growing pipeline of prospects and current customers.

Attends trades shows and conferences both in the US and internationally

Symplast – Plantation, FL

(VP of Sales/Sales Consultant) October 2018 – June 2019

Led sales team and hired, trained new sales team members for growing Electronic Medical Records, Practice Management, and Telehealth startup (SaaS – Software as a Service)

Identified, initiated and nurtured relationships with prospects over the phone, via e-mail and face to face visits

Forecasted sales and managed sales and marketing budget, submitting reports to CEO/Board

Cross-sold current customers with new value-added services (telehealth)

Helped create new channel partnerships in the Aesthetics/Wellness Industry

Assisted implementation team with onboarding clients

Assisted with negotiating contracts with Healthcare GPOs

Attended local and national trade shows

Physician Solutions Network – Hollywood, FL October 2016 – October 2018

Additional Work - Business Development/Sales – Consultant/Contractor)

Boutique consulting firm for small to medium sized companies providing services for:

Business Development – Short term & long-term projects.

IT Services

Business Consulting: Practice Management, marketing, revenue cycle

Delphi Health Group – Hollywood, FL April 2014 – October 2016

(Director of Business Development)

Key member of senior management staff responsible for transitioning a single company to a network of nationwide treatment centers (Medical Detox, inpatient & outpatient facilities)

Hired, trained, and developed a national outside business development team of 15 reps who met or exceeded sales goals in a highly competitive environment

Executed business strategies to align with corporate short-term and long-term national expansion plans resulting in surpassing quarterly goals by 10%

Grew revenue from $4.5M to $25M in 2.5 years

Created and maintained quarterly/yearly budgets with emphasis on expense reduction and conversion costs per admit (Decreased budget by 15% on annual budget targets)

Created local and national sales plans for consultants which included forecasting, key performance metrics, and coaching to meet organizational goals

Established relationships and built referral base calling on hospitals, urgent care facilities, physicians, ERs, nurses, and clinics

Grew new territories and trained reps to penetrate all assigned accounts and build relationships in their territories

Conducted marketing presentations, lunch and learns and participated in community support groups

Created referral protocols with social workers/discharge planners at hospitals to expedite admissions

Extensive knowledge of private and commercial insurance payers as well reimbursement rates

Trained staff to act with a sense of urgency by providing prompt service to referral sources including nights and weekends

Wellington Retreat (FCFR) – West Palm Beach, FL August 2013 – April 2014

(Director of Business Development)

Hired to build a team of marketers for adolescent/adult programs as well as provide leadership for an overall strategy

Developed new business development channels and markets which Increased admissions by 5% and grew revenue by $1M

Spearheaded efforts to increase visibility and enhance the quality and quantity of referrals with hospitals, physicians, other treatment facilities and out-patient facilities

Prospected, cold called and opened new markets calling on hospitals, urgent care facilities, psychologists, psychiatrists, therapists, schools

Automated admissions process which materially improved client acquisitions, maximized average daily revenue, and increased logistic efficiency

Established protocols for reps for growing new accounts and account management in their territories

Implemented new CRM (Salesforce)

Worked with a variety of community health organizations helping families with different insurances find appropriate places for care (Medicaid, Medicare, PPO’s, HMOs)

American Addiction Centers (TSN) – Nashville, TN/FL August 2009 – August 2013 (Regional Director/Treatment Consultant)

Hired, trained and developed a Business Development team regionally (Southeastern US)

Top 1% in company in sales for 2.5 years and awarded Elite member status 2012

Grew yearly revenue from $1M to $30M in 4 years

Collaborated with hospitals and provided in-services to key decision makers to educate and promote services for adolescents and adults with diverse insurance payor backgrounds.

Built and maintained referral relationships including hospitals, urgent care facilities, private medical practices, individual clinicians, employee assistance programs, attorneys, unions, government and educational institutions, churches and local community organizations

Educated local area physicians on service line updates in areas of behavioral health treatment for adolescents and adults

Cold called and established new territories and accounts (Eventually covering all of Florida and into Georgia)

Maintained extensive knowledge of the current market trends in order to increase market position

Maintained CRM (Salesforce) which included tracking daily activities, new leads, and new accounts in territory

Yamaha Corporation – Miami, FL/Nationwide April 2006 – August 2009 (Outside Sales Consultant)/Music Division

Responsible for set up of outside sales events for Yamaha Corporation and Yamaha Authorized Dealers

Responsible for creating model inventory at Costco Warehouse for Yamaha Corporation and participating dealers

Established merchandising strategies by directing customers to higher margin products increasing sales revenues by 10 – 30%

Surpassed regional and national sales goals each year

Trained new sales associates and educated new staff on Yamaha products

Qualified leads, assessed needs and recommended solutions resulting in higher closing ratios

Acted as technical advisor on acoustical models and player systems

Education

Florida Atlantic University – Boca Raton August 2016

MBA; 3.56 GPA

Virginia Commonwealth University – Richmond, VA August 2003

BA Spanish/ (Business Minor) & Prerequisite CPA Coursework; 3.78 GPA

University of Tennessee – Knoxville, TN May 2000

BA Psychology; 3.7 GPA

Stratford University, Tysons Corner, VA May 2003

AA Culinary Arts 4.0

Honors & Awards

American Addiction Centers 2012 Elite for Outstanding Performance

Skills

Intermediate fluency in Spanish

Sales Training: Consultive sales, MEDDIC Sales, Force Management, Sandler Sales Method, Solution Selling, Target Account Selling, SPIN Selling

Computer Proficiency in: Microsoft Office Suite, Google’s G Suite, Salesforce, Hubspot, Zoho CRM, Zoom, Go-To-Meetings, Slack, Zoominfo

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