Career Objective:

To secure a position with well-established organization with a stable environment that will lead to a lasting relationship in the field of material management. To work in professionally managed, challenging environment, which gives greater opportunity to achieve high standard of performance and encourages new learning.

PERSONAL EXPERIENCE

Birth Date:

15 May 1977

Gender:

Male

Nationality:

India

Marital Status:

Languages:

Married

English, Hindi and Malayalam

PROFESSIONAL EXPERIENCE

November 2011 – July 2020: Warehouse & Logistic Assistant.

Emirates Airlines (Engineering Material Store), Dubai

Receives and inspects all incoming materials with the respective documents / certificates / test reports / purchase orders, invoices and prepare GRN for items received and forward invoices to accounts section.

Inspects and investigates damages / incorrect deliveries or loss of materials and raises necessary discrepancy reports.

To participate in the materials binning and issues materials against Material Request Vouchers from the customers and check the returns materials to ensure that they in acceptance condition.

To supervise items/materials for dispatch to the vendor, including the packing, marking, labeling, loading and unloading of materials and checking all necessary documentation for shipment.

To assist on Stock Check activities that is carried out on regular basis by Inventory team / Audit.

To supervise the warehouse and yard housekeeping and to ensure materials well persevered.

To perform various logistic function in relation to the movement of materials including the delivery and collection of materials as per the customer request within the bonded stores and local vendors.

To remove shelf life expired materials and arrange for the disposal of scraped materials.

Miscellaneous services provided included: administering first aid and distributing first aid supplies when necessary.

March 2005 – Oct ’2011

After Sales Service Supervisor.

Al Yousuf LLC (LG Electronics & Home Appliances Service Centre)

Administrative tasks such as Quoting, Job Card, Mechanic Time Sheet, Scheduling of Service/Repair Jobs, Warranty and Cross Sale, Spare Parts Ordering and Follow-ups and Invoicing and handling petty cash and daily banking cash flows.

Daily monitoring of service department’s payroll, timesheet, overtime and record vehicle service details.

Assist the After Sales Service Manager with the control of lost time,

Work towards reducing overall departmental expenses through vision and persistency. Provide feedback or suggestions, when and where, waste reduction or costs saving measures

Handle customer’s, sales persons and service agents phone calls, emails, verbal conversations and faxes related to; delivery, installation, after sales service, maintenance, return requests and damage product’s sale..etc.

Coordinate and dispatch road service technicians for the area and track response times.

Secure accurate pricing information from parts and service to compile quotations in a timely manner

Gather files and information to assist with completion of warranty claims.

Provide excellent customer service, maintaining customer contact and soliciting feedback; address customer issues promptly with intelligent and efficient resolutions

Oversee the dealer warranty administration process according established procedure.

Feb 2003 - March 2005

Sales Attentant

Abudhabi National Oil Company, Abudhabi

Supervise the filling station staff, greet and attend customers and assist in handling all customer complaints to satisfactory conclusion.

Collect cash and invoicing and ensure that the funds are promptly deposited in the bank as per company policy.

Ensure general discipline, effective display of goods in the shop to attract customers and give maximum exposure to products.

Resolve customer complaints effectively escalating only the crucial ones to the Sales supervisor for appropriate re-dressed.

Undertaking a range of clerical, administrative, and other duties to support the team, when required.

May 2001 –

Jan 2003

Office Administrator

G-Tech Computer Education Centre, India

Answer main office telephone system, greet and direct office visitors, respond to direct requests for information and/or forward messages to appropriate staff.

General office duties such as typing flow of correspondence, filing, faxing, data entry, copying, compiling supply orders and Scheduling appointments, meetings and travel arrangement.

Prepares expense reports, performs record keeping and compiles reports.

Organize and maintain filing systems,stationery,inventories and ensure office equipments are kept and handled properly and requests services from the maintenance in case of any defects.

Create Daily reports and banking daily cash flows and handling Petty cash.

Maintains personal files of all employees and handles employee requests for HR services and liaises with HR Department for prompt delivery of services.

EDUCATION

March 2001:

Electronics Research And Development Centre of India, India

Post Graduate Diploma in Information Technology

April 1998:

Calicut University, India

Bachelor Degree in Economics with Foreign Trade.

TRAINING CERTIFICATES

March 2003: Fire fighting, Safety & Occupational Health Training from ADNOC.

December 2011: Aviation Security Awareness Certificate from Emirates Airlines.

December 2011: Human Factors in Aircraft Maintenance from Emirates Airlines.

December 2011: Information systems protection Certificate from Emirates Airlines.

January 2012: First Aid For Workplace Initial Certificate from Emirates Airlines.

February 2012: Dangerous Goods Handling Certificate from Emirates Airlines.

GENERAL SKILLS

Ability to work under pressure and to maintain confidentiality.

Very good analytical and problem solving skills

Team work and excellent customer service orientation.

Good communication and interpersonal skills.

Excellent computer skills, including word processing, databases, email, spread sheets and good typing skills.

I declare that all the above given details are true to best of my knowledge.

Yours sincerely,

Samshudheen Kunnath

SAMSHUDHEEN KUNNATH

Email Address: adnbcp@r.postjobfree.com

Mobile No: +917*********

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