Nykia Jackson

** ******* **

Columbia, SC

Phone: 803-***-****

Email: adnbbb@r.postjobfree.com

Objective: To acquire a position that will enable me to further enhance my skills and knowledge while making a contribution to the organization.

Skills:Microsoft Word, Excel, PowerPoint, Access, Written Skills,Painting, Digital Art, Customer Service, Telephone Communication Skill

Work Experience:

TELEPERFORMANCE

Columbia, SC

08/2019 - 11/2020

● Efficient: Handle and carefully respond to customer inquiries work with confidential customer information

● Treat it sensitively using an appropriate form of communication towards the customers

● Strive to resolve issues on the first call by being proactive in a customer service approach

Scotties Cafe & Grill

Columbia, SC

11/20 -01/2020

● Great customers, assist them with finding items in the store

● Count money tills as well as the other cashiers til

● Open and close the store

● Ensured overall customer satisfaction.

FedEx Warehouse

Sauget,IL

10/2017-07/2018

● Unload and load trucks

● Scan packages as the truck was being unloaded

● Being able to lift 55 pounds

● Work fast and efficient.

Staffing Solutions Of Hawaii

Honolulu,Hawaii

05/2017- 10/2017

● General labor

● Take safety classes, precautions

● Worked on Pearl Harbor

● Needle gun work

● Getting PPE( proper personal equipment)

● Painting,Welding.

Regal Kapolei Commons

Kapolei,Hawaii

05/2016 - 04/2017

● Great customers when I tear tickets

● I would check the theaters at certain times

● Concession stand

● Prep and cook food, also deliver the food to customers in the theater

● Clean bathrooms and lobby

PIZZA HUT CALL CENTER

Kapolei,HI

09/2014 -08/2015

● Answer incoming calls and respond to customer’s email

● Management and resolve customer complaints

● Identify and escalate issues to supervisors

● Process orders, forms, and application

● Route calls to appropriate resources

● Upsell products and service

Fort Meade Commissary

Fort Meade,Maryland 20755

10/2011- 07/30/2014

● Great customers

● Bag the customers items/ groceries in the particular bags they wanted

● Load up carts with customers groceries and take it to there card and unload

● Gather up all shopping carts in parking lot

References:Available upon request.

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