HEATHER CONTRERAS

**** *** ***** **, *******, TX 75454 806-***-**** adnb8d@r.postjobfree.com www.linkedin.com/in/heather-contreras1 ASSISTANT PROJECT MANAGER

Project Management Leadership Service Excellence Accomplished business professional with extensive experience providing direction to drive the achievement of key organizational goals and objectives. Skilled at driving the completion of large-scale projects, ensuring compliance with defined project scope and contractual guidelines as well as building strong, long-term relationships with business partners and project stakeholders based upon open lines of communication and trust developed over time. Recognized for the ability to deliver exceptional results as a leader in fast-paced and highly dynamic business environments. AREAS OF EXPERTISE

● Project Turnover

● Technical Writing

● Planning, Analysis & Reporting

● Risk Management

● Project Management Practices

● Quality Assurance/Control

● Organizational Development

● Strategic Planning & Execution

● Records Management

● Stakeholder Communication

● Procurement

● Business Process Improvement

TECHNICAL PROFICIENCY

Microsoft Office Suite, SharePoint, Prolog, Procore, Projectmates, BlueBeam Xtreme, Crystal Reports, SAP AG, EMC Documentum, Turnover Systems Tracking Reports (TOSTR), UCM/URM (Universal Content/Records Manager) Adobe: (Acrobat PRO, Photoshop, Lightroom, Illustrator), RMS CM (Army Corps of Engineers), PROFESSIONAL EXPERIENCE

GARNEY CONSTRUCTION 01/2019 - 06/2021

Assistant Project Manager Lower Bois d’Arc Reservoir Project, Leonard, TX

● Establishing a procedural framework for identifying, collecting, distributing and filing the controlled documents for multiple projects. This involves writing and maintaining document control procedures and the development and roll-out of processes.

● Ensure the information and management control system is implemented in compliance with the Client’s standard; and is updated to reflect revisions to those standards. Maintain awareness of new Client and/or Program initiatives that may impact the control or distribution of information on the project.

● Ensure the Project Team members are provided with adequate training and support to enable them to successfully use the procedures and systems in use by the Program. Proactively conduct audits and reviews of Project Teams to facilitate their understanding of and enhance their compliance in procedures.

● Training new Document Control Specialists.

● Provided QA/QC audits of hard copy and electronic Document Control files.

● Tracking status of all RFIs, Submittals, Change Orders, NCRs and Test Reports and reporting on status to Project Managers and Engineers.

● Coordinated policy discussions, including e-mail recording and retention, video recording and retention, etc.

● Provided an interface to IT Support for Document Control issues, which include process enhancements to existing software, developing recommendations for new hardware and/or software that may benefit the Document Control and Completions/Turnover environment. In general, identify trends and recommend “best practices.”

● Maintain a watchful and alert attitude toward Document Management, including inserting the Document Control Specialists into Project Team meetings, developing routine reports and metrics to gauge a Project Team’s success and in general being eager and energetic towards establishing and maintaining comprehensive project completion records. THERMON HEAT TRACING SERVICES 10/2018 – 01/2019

Project Coordinator/Assistant Project Manager Chevron Phillips Chemical Plant, Baytown, TX

• Planning the Systems Turnover process by building Dossiers and setting up the electronic filing system

• Responsible for reviewing all QC documentation for completion and readiness

• Completion and tracking of RFIs, NCRs and Change Orders

• Tracking material orders and receivables for billing

• Processing and approval of timesheets for both Exempt and Non-Exempt employees as well as auditing time reports

• Responsible for on-boarding, disciplinary actions, reduction of force, and terminations of employees as well as benefit enrollment at the site level per the direction of the corporate HR guidelines

• Building org-charts to reflect the infrastructure of the project and placement of supervision and subordinates

• Building trend reports to track employee absenteeism and production then establishing a PIP that helps the employee build from their strengths while addressing their deficiencies.

• Developing and maintaining a training metric to insure all site employees are current per site requirements

• Client reporting of Daily and Monthly reports, Project Man-hour reports and Cost reports

• Maintaining the overall project equipment log to insure proper maintenance has been performed HEATHER CONTRERAS Resume, Page 2

Professional Experience Continued

Tallgrass Construction Services 06/2018 - 10-2018

Assistant Project Manager TINKER AIR FORCE BASE Projects

● Managed the completion of all aspects of project from planning through final turnover

● Responsible for the overall direction, coordination, and evaluation of project as well as QA/QC of deliverables

● Processed AF-3000 submittals to the Government for approval

● Supervised personnel and subcontractors engaged in planning and executing safe work procedures, interpreting specifications, and coordinate phases of construction to prevent work or completion delays

● Prepared and reviewed progress reports, indicating materials used/needed, and costs

● Adjusted work schedules to maintain timely progress and reclamation of site after weather delays

● Conducted weekly progress meetings with Client and Management to ensure support for schedules and progress

● Processed Progress Reports and Certified Payroll

● Developed Document Control system as well as overall process improvements HGL CONSTRUCTION 09/2017 – 06/2018

QC Manager/SSHO/Superintendent, Operations

TINKER AIR FORCE BASE Building 3108 Demo & Site Restoration Project VA Hospital Facility Expansion and Multi-Restroom Remodel

● Managing the completion of all aspects of project from the beginning through final turnover

● Responsible for the overall direction, coordination, and evaluation of project as well as QA/QC of deliverables

● Supervising personnel and subcontractors engaged in planning and executing safe work procedures, interpreting specifications, and coordinate phases of construction to prevent work or completion delays

● Conferring with and directing frontline supervisors and craft of daily work

● Ensure overall layout, surveying, building, and site control has been established accurately

● Preparing and reviewing progress reports, indicating materials used/needed, and costs

● Adjusting work schedules to maintain timely progress and reclamation of site after weather delays

● Conducting weekly progress meetings with Client and Management to ensure support for schedules and progress

● Preparing a “3 Week Look Ahead” to gage progression and materials needed

● Conducting daily Task Analysis and Safety Briefings to ensure crews are working safely and have clear direction for tasks at hand

● Maintaining an efficient work flow by quickly resolving conflict and enforcing company rules and standards while leading by example

KBR (Kellogg Brown & Root) 06/2014 – 06/2017

Turnover Systems/Commissioning Coordinator / Specialist, (2015 – 2017) KOCH EXPANSION PROJECT

● Created the Dossier structure and processes for the complete System Turnover of 6 projects in total simultaneously

● Lead process improvement efforts and the overall training for new employees including the creation of a TOSTR desk-aid that ensured all work performed on each project was uniform and consistent with contractual requirements

● Provide oversight, guidance and quality checks for both construction and subcontractor’s documentation

● Created/maintain the TOSTR database, ensuring proper creation, issuance, and submittal of Work Package documentation for Hydro-Test, paint and insulation, heat and steam trace, equipment, instrumentation and electrical

● Partner with the Documentation Control group to ensure proper numbering for Letters/MC notices and handling of documentation and the construction for prompt turnover of systems and documentation to the client

● Worked in collaboration with Construction to ensure all punch items were complete while coordinating the schedule for Turnover Walk-downs

● Deliver project management input regards the status of ITRs, Punch-lists and Turnover Dossiers

● Provide construction/subcontractor guidance by reviewing drawings and system boundaries to determine the documentation needed per the scope of work, providing quality assurance on submitted post-work documentation

● Ensure that the documentation of work performed is within the scope of services and contains all needed signatures

● Complete final audits on Dossiers prior to client review and acceptance to ensure a quality deliverable

● Oversee the final acceptance of Mechanical Completion and over Project Completion documentation

● Partner with corporate IT and TOSTR Managers on TOSTR process improvements for that have proven to benefit the overall functionality of the program

Executive Administrator, (2014 – 2015) LONESTAR PROJECT

● Served as a liaison between client, corporate management and project site management while maintaining responsibility for meeting coordination, calendar events and the management of schedules;

● Developed work processes for field employees that provided a cohesive workflow and uniform processes;

● Created training materials, conducted training for site employees

● Balanced financial transactions on the project purchasing card and completed expense reporting;

● Directed Project Safety celebrations for 1,400+ employees

● Managed logistics of Temporary Facility including the delivery of temporary buildings, water/ice, paper, office equipment/furniture, waste management and document shredding;

● Graphic design for project logos and signage;

HEATHER CONTRERAS Resume, Page 3

Professional Experience Continued

PANTEX PLANT 02/2008 – 06/2014

Safeguards & Security Division Training Officer, (2013 – 2014) Risk Management/Authorization Basis Document Control Lead, (2008 – 2013)

● Performed Job Task/Function Analysis using the ISD process to determine recommendations;

● Curriculum development based on the ADDIE Model (Analysis, Design, Development, Implementation and Evaluate)

● Created bi-weekly training needs reports using Plateau to keep each department employee aware of current, delinquent and future training requirements

● Monitored course enrollment, scheduling courses in Plateau as well as logistics planning based on training needs, instructor schedules and available space needed for course delivery

● Continually evaluated program performance, adjusting funding as needed and conducted instructional program training, evaluating training review criteria

● Authored and organized training systems procedural manuals and the supporting documentation for training programs and systems in line with ISD requirements

● Completed analysis and revisions of job/function descriptions and curricula based on requirements to ensure the appropriate delivery of the most current information available

● Maintained full control of both classified and unclassified system related data, supplement equipment and safety basis program files

● Played a key role as a member of the Emergency Management Team as the Open-Line Communication and Social Media Coordinator and as member of the Behavioral-Based Safety & VVP Star Team

● Provide detailed training to new employees, creating and revising desk aids used throughout the Engineering Division PREVIOUS EMPLOYMENT:

BECHTEL CORPORATION 07/2005 – 02/2008

Document Control Sub-Contractor Lead, Shell Motiva CEP Expansion (2007 – 2008) Document Control Site Lead, CP Coker Project (2005 – 2007) MKM ENGINEERS - Project Coordinator – (2003 – 2006) Owner & Graphic Designer - Studio WILD Graphic Design Consulting (1993 – Present) CERTIFICATIONS & TRAINING

● Class D Water and Waste Water Treatment – Collin College

● United States Army Corps of Engineers

o Construction Quality Management (CQM)

o Resident Management System (RMS)

● OSHA-30

● EM-385/ANSI/OSHA Competent Person Fall Protection for Aerial & Scissor Lift & Elevating Platform Work

● TWIC Card (current)

● Turnover System Tracking Reports (TOSTR) Certified

● Department of Energy “Q” Cleared (Exp. 2015)

● Basic Instructor Training/Introduction to Instructional Systems Design/Job Analysis – U.S. DOE National Training Center

● IS-700.a: National Incident Management System (NIMS) – Emergency Management Institute

● IS-100b: Introduction to Incident Command System – Emergency Management Institute

● Human Performance Improvement (HPI) Incident Investigator Certified – Amarillo College

● Behavioral Based Safety (BBS) Program Coordinator Certified – Amarillo College

● Micro Computer Applications (Continuing Education Program) – Frank Phillips College

● Member – American Records Management Association COMMUNITY INVOLVEMENT (PAST & PRESENT)

● Guest Chef for The Ronald McDonald House Charities of Oklahoma

● Fundraising Committee Volunteer – Alzheimer’s Association

● Committee Member – Behavioral Based Safety (BBS)

● Open Line Communicator/Social Media Coordinator – Pantex Emergency Response Organization

● Loaned Executive Alumni – United Way

● “Elf” for the Pantex Christmas Project/Team Lead – Hutchinson County

● Activities Director – Local Church

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