Management Leader Training Manager

MICHAEL PEASLAND

District Sales Manager / Retail Manager

951-***-**** Temecula, CA 92592

*********@*****.***

www.linkedin.com/in/michaelpeasland

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A multifaceted and solutions-focused senior district sales and retail management leader accomplished in multi-site operations management, P&L, sales, business development, inventory control, performance metrics, staff leadership and training in ever-evolving environments requiring adaptability and decisiveness to succeed.

Qualifications Summary

Operations Leader – Critical-thinking and knowledgeable business leader in diverse food, beverage and other retail markets. Highly effective visionary able to see the “big picture” - along with small details - to maximize operational excellence to enhance profitability and growth, while ensuring top quality customer service and support.

Change Leader – Action-oriented leader with an entrepreneurial mindset and keen ability to strategically respond to ever-changing dynamics in business landscape. Excels in identifying areas of opportunity to improve performance, utilize technology or system optimization solutions to enhance customer experience, deliver value-added services, while consistently meeting – and often exceeding – business goals.

Customer Service – Dedicated and collaborative leader with strong communications, interpersonal abilities, and presentation skills to build rapport and engage culturally diverse audiences. Able to identify exactly what client needs and satisfy those needs, while ensuring customer satisfaction, top quality services, and long-term retention.

Team Leadership – Proactive and leads-by-example manager skilled in fostering a culture of motivation, respect, service, and accountability to deliver top performance, informed decision-making, quality client services and support.

Career Experience

SAMBAZON – San Clemente, CA March 2012 – April 2021

Director of Sales Operations – Food Service, July 2017 – April 2021

Directed a of cross-functional team supporting daily sales and marketing strategy planning, and retail operations of Food Service Department focused on profitability and growth.

Sales Growth – Key partner with sales to foster growth of commercial and non-commercial accounts that included Regional and National Chain Restaurants, College & University, Business & Industry, Café Chains, Bowl & Juice Shops, Theme Parks and Hotels.

Proprietary Equipment – Piloted a national service network and SLAs for management of proprietary equipment, inventory management, logistics, billing, installation, service, training and operational support.

Food & Service Strategies – Pioneered development of implementation strategies for Food Service Team and their customers and successfully grew accounts with proprietary equipment from 30 to over 200 accounts including Whole Foods Market, Publix Supermarkets, Movita Juice Bar, 3 Natives, University of Southern California, Ohio State University, University of Florida, Stanford University, and University of Washington.

Café Division – Served as District Manager (March 2020 – April 2021) and created new Standard Operating Procedures (SOPs) for the new retail model.

Café Division Growth – Achieved improved YoY COGs, Labor, and EBITDA for division

District Manager / Café Business Manager, March 2012 – July 2017

Led daily operations for Café Division with oversight of strategy planning, financial cost control, sales and business development, and continuous improvements to optimize growth and profitability.

Increased Earnings – Spearheaded the turnaround of the business from a loss of $55,000 to +$242,000 in fiscal net earnings over a 3-year period.

Continuous Improvements – Identified areas of opportunity to achieve each site’s financial, operational and customer service goals with continuous improvements to enhance operational efficiency and productivity, reduce costs and maximize profitability.

Staff Leadership - Hands-on leader, motivator and trainer of teams to strengthen skills and knowledge while meeting the daily operational challenges. Developed staff to become Café Managers, retail operators, business owners, and team leaders with one Café Manager being promoted to Regional Training Manager.

MICHAEL PEASLAND

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STARBUCKS COFFEE COMPANY – San Diego, CA April 2006 – March 2012

Store Manager

Managed store operations with leadership of P&L, staffing, inventory control, purchasing, safety and security, quality control, and customer service to optimize organizational success.

KPI Success – Ranked #2 in San Diego region on KPI scorecard for two consecutive years.

Certified Coffee Master & Classroom Facilitator – Credentialed leader in training and development of staff focused on increased knowledge, advancement opportunities, and customer service.

Store Closure – Successfully managed the closure of another store while managing the home store with achievement of a positive total contribution at closing store.

Team Leadership – Mentored and developed an Assistant Store Manager to promotion to Store Manager.

ROMANO’S MACARONI GRILL – Oceanside, CA April 2005 – December 2005

Service Manager

Efficiently managed a team of over 30 servers, hosts and hostesses, expeditors, and bussers focused on optimization of placement of food orders and top-quality customer service.

Operations Leader – Capably managed daily operations, P&L, inventory control, staffing, and customer service.

Guest Satisfaction – Consistently achieved a 4.5+ Star rating out of 5 Stars on Guest Satisfaction Scores.

JAMBA JUICE – San Diego, CA August 2000 – April 2005

General Manager / Training Store Manager

Managed daily store operations with leadership of P&L, staffing, resource allocation, purchasing, inventory control, safety and security, quality control, and customer service.

Performance Metrics – Achieved Balance Results Leader for a record 12 times.

Customer Service – One of only five stores to be awarded the WOW Customer Service Award.

Education

Bachelor of Science in Business Administration Management

San Diego State University

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