Professional Summary

Skills

Experience

Sonja Chatman

***** ** *** ** **** 34, New Caney, TX 77357

832-***-**** - adnb3k@r.postjobfree.com

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Accustomed to working independently and collaboratively in direct response to customer care and support requirements. Decisive problem solver with an enthusiastic attitude and desire to please customers.

Customer service Data entry

Problem resolution Refunds processing

Call center procedures Excellent verbal and written communication skills

Strong organizational time

management

Ability to interact

professionally with diverse

group

Ability to work in a fast pace

environment with short

deadlines

12/2018 to 05/2021 Customer Service Representative ReedGroup - The Woodlands, TX

Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer Education

Documented detailed notes in CRM system to track customer interactions.

Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.

Resolved customer inquiries, complaints, and issues while proactive. Ensured compliance and proper documentation regarding applicable laws, regulations, and plans including HIPPA, FMLA, individual State Leave Acts

Opening claims for claimants for Short term disability, Lomg Term disability, FMLA, Accommodation leave and Personal leave 02/2015 to 05/2018 Reimbursement Specialist

TMMS - Houston, TX

Discussed inquiries with customers to address questions about rates and procedures.

Quickly processed incoming payments and posted to the correct account.

Participated in seminars and additional training to expand knowledge and skills.

Applied insurance expertise and exemplary customer service, reviewed and audited each account

Processed payment and prepared deposits, Posted payments, transfered balances to correct payers, documented for denial and underpayment trends

Contacted patients, third-party payers and attorneys, coordinate with insurance providers to verify customer benefits 06/1984 High School Diploma: Medical Terminology and Front Office Certificate

Los Amigos High School - Fountain Valley, CA

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