MELAINE MUNSAMI

** ****** ****, ***** ******, Midrand · 072-***-**** / 083-***-****

Career Objective: To obtain a position as a Grade R teacher that will utilize my dedication to children’s educational needs and development.

EDUCATION

ETDP GRADE R TEACHING NQF4 – SETA

JANUARY 2018 – DECEMBER 2018

BUSINESS MANAGEMENT - TECHNIKON SA

JANUARY 2015

GRADE 12 -EARLINGTON SECONDARY SCHOOL

JANUARY 1996

EXPERIENCE

SEPTEMBER 2018 – DECEMBER 2018

GRADE R TEACHER, midland primary and high

Teach assigned subjects to Grade R learners according to CAPS curriculum.

Coordinate with teachers to maintain consistency in curriculum.

Create positive, structured, learning and safe environment for learners.

Maintain accurate attendance and grade records for each learner.

Develop lesson plans according to school standards.

Motivate learners to participate in various educational activities.

Develop creative learning opportunities for student’s education, social and behavioral growth.

Develop and maintain student behavioral and discipline policies.

Use different assessment methods to evaluate learners’ progress, their academic strengths and weaknesses.

Engage with parents to report on academic progress and suggest guidelines for improvement.

Develop positive parent teacher relationship and promote parent teacher partnerships.

Facilitating events and co ordinating workshops and other activities.

Attend educational trainings and workshops for professional growth.

Reason for leaving: Temp position

NOVEMBER 2017 – FEBRUARY 2018

SENIOR ADMINISTRATOR, department of education

Capturing exam marks of candidates of different districts onto the database.

Filing of exam sheets.

Assisting the various district’s offices with their queries.

Printing and verifying marked sheets.

Filtering marksheets according to supplementary and rewrites.

Reason for leaving: Temp position

JUNE 2014 – MARCH 2016

ADMINISTRATOR, BANK OF BARODA

Preparing Vouchers

Posting Debit and Credit Entries

Processing of International Transfers

Balancing of confirmations

Preparation of interest certificates for financial year end

Resolving telephonic queries

Preparation of IT3b certificates

Responsible for Petty Cash

Processing of all utility bills

Handling of all Reserve Bank Applications

Update of foreign exchange rates for internal systems

Processing of cheques for large corporates

All other admin daily duties

Reason for leaving: Company relocated

MAY 2012- MAY 2014

CREDIT BUREAU CONSULTANT, ABSA

Handle the total customer portfolio and any

queries received from Debt Counsellors

Take control and ownership over all client’s portfolio whilst the client is under Debt Review

Liaise with the Debt Counsellor by providing information on clients’ accounts

Collecting of outstanding debt

Liaise with internal functional units to facilitate the optimum level of adjusting/restructuring client’s portfolio /accounts

Oversee the successful implementation of tactical and operational actions

Support collections/recovery teams in understanding, interpreting and managing risk associated with Client’s portfolio that is experiencing financial difficulty or is likely to experience financial difficulty

Negotiate with Debt Counsellor regarding their proposals to restructure clients’ accounts

Liaise with stakeholders and key role players e.g. Contact center’s, Retail Credit

Comply with individual and team performance requirements

Take ownership of values and activities that are aligned with corporate initiatives

Be innovative and recommend new solutions and ways of working in the department to the team leader

Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking

Escalate concerns on lack of service delivery by Debt Counsellors to the Team leader and the next level line management of the area

Apply controls required by the National Credit regulator for the governance of the Debt Counsellors and Debt Review process

Monitor and analyze qualitative data such as customer information, debt counsellor information, payment arrangements

Focus on all service issues such as complaints or queries and become the role model in term of sterling service delivery and customer centricity

Report on Incompletes on proposals and Certificate of Balance received from Debt Counsellors

Demonstrate interest in working with others, working effectively in teams, building team spirit and showing care and consideration for individuals

Uphold ethics and values, acting with integrity and promoting equal opportunities

Consolidate data to track progress and status of all customer portfolio’s and activities in the weekly/monthly report required

Own individual stats and be responsible to give daily reports to the team leader

Collate statistics on a weekly basis from the Debt Counsellors and collate it in an analytic format

Analyze these stats to point out trends and anomalies to Team Leader and to Manager Debt Review.

JUNE 2006- SEPTEMBER 2009

PAY OFFICE CLERK,

BAYPORT FINANCIAL SERVICES

Unallocated payment schedules

Dealing with telephonic queries

Receiving payments, issuing of summons

Legal side of debt control

Refunds, printing of statements & reduction letters

Liaising with government departments & sheriffs

Collecting of outstanding debt

Reason for leaving: Temp position

JUNE 2005 – MAY 2006

CONTRACT SKILLED LEVEL POSITION, IN SOCIAL & COMMUNITY SECTOR IN WASHINGTON DC, UNITED STATES

AUPAIR AMERICA

Unallocated payment schedules

Dealing with telephonic queries

Receiving payments, issuing of summons

Legal side of debt control

Refunds, printing of statements & reduction letters

Liaising with government departments & sheriffs

Collecting of outstanding debt

Reason for leaving: Contract ended

SKILLS

MS OFFICE

PASTEL

SAP

ACTIVITIES

I am part of a NPO called Acts of Love.

Acts of Love is a helps ministry of Acts Christian Church based in Midrand, South Africa. We are simply responding to God’s call to minister not only in word but also in deed to those in need regardless of race or creed. To be a channel through which God may not only reveal His compassion and love to hurting people in a time of great distress, but to bring physical support and hope in their hour of greatest need.

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