El Dorado Automotive Service
Resume:
AB *
K e i t h B r y a n t
Professional Summary
Seasoned automotive repair professional-ASE Certified Master Technician. Proficient at inspecting, troubleshooting, and repairing a wide range of vehicles and issues. Expert knowledgeable about service schedules, reading technical documentation and highly adept at scoping various vehicle components. Expert knowledge in preparing automotive estimates, detailing repair work orders and invoices, checking work quality, and scheduling preventive maintenance services for Domestic, Asian, and European vehicles. Maintain superior work ethic and provide excellent customer service.
Work History
Certified Auto Care – Owner/Operator, ASE Master Technician
Morgan Hill, CA
01/2003 - 05/2020
Automotive Smog Emissions Inspections – Equipment utilized:
Two SPX BAR97 analyzers with two MAHA dynamometers for 1976-1999 model year vehicles, and Data Acquisition Device – ‘DAD’ 2000 and newer vehicle model years
Diagnostic Services – ‘Check Engine Light’ diagnostics, drivability, engines, transmissions, brakes, all suspension work. Performed all automotive service work except tires and alignments, body, and paint
Troubleshoot and diagnose faults within vehicle systems and components, using OEM-specific code readers, diagnostic trouble trees and online knowledge-based software to aid diagnostic strategy
Perform OEM recommended mileage-based service intervals, changed and or topped off all fluids, replace necessary filters to complete scheduled maintenance services, reset oil change indicators schedules
Repaired and replaced brakes, exhaust systems, electrical components, and other systems for Domestic, Asian, and European automotive brands
Serviced and repaired air conditioning systems, compressors, suction discharge lines, condensers, accumulators, etc. IMACS Certified
Inspected damaged vehicles, estimate repair labor cost, and required parts expenses. Performed all insurance related mechanical and electrical, a/c related repairs, except body and paint
Explained estimates and determined repair timelines to manage customer expectations
Supervised and mentored three team members and facilitated daily service operations to drive business growth
Delegated jobs to subordinates and monitored quality of work from start to finish
Prepared estimates, work orders and invoices and updating accounts
workshop computers automatically for technicians references and added technician notes, work orders changes and additions
Procured, organized and managed parts for repairs and inventory
Maintained cleanliness, safety and efficiency of shop operations
Bell Micro Products – Industrial Field Sales Representative,
Board Level Semiconductors
San Jose, CA
05/2000 - 08/2003
Rep of IBM Power PC Processors and supporting Processors,
IBM’s Layer 3-4 Network Processors and Switch Fabric Processors and software development tools
Flat panel displays – NEC, Samsung, LG, Sharp, etc.
Network connectivity – Ethernet, Fiber, SCSI, HDMI, USB, Flash drive/memory interface modules/boards
Hard drives from all manufacturers of IDE, SCSI and Fiber Channel, Raid Systems
Motherboard boards, power supplies, memory, CPLDs, among other electronic processors and components
Contacted customers and prospects to generate new accounts, interfaced with local sales networking groups for shared no-competitive referral-based interaction
Business development through existing and new sales and first article design builds, Raid Systems, for existing and new customers to achieve Bell Micro’s sales goals.
Customers acquired and cultivated during my tenure include Skystream Networks, Corona Networks, Procket Networks, Data Domain, Stryker Endoscopy, Anritsu Telecommunications, Snap-On Diagnostics among other non-OEM contract manufacturers
SPX Corporation – Territory Sales Manager
Union City, CA
03/1994 - 07/2000
Perform outside sales duties, primarily cold calling, prospecting for 90% of my lead generation, follow the sales process from start to finish, generating new accounts every year while devoting energy to prospecting for new customers as well as existing customers with 80% conversion rate from qualifying customers
Presented new and existing customers the newest products for their business, performed hands-on product demonstrations
Guided these customers on how to create a new profit center from the capital equipment investments they made in their business to grow their business by providing them with an ROI on their equipment investment
Attracted new clientele and developed new customer relationships by hosting product-focused events/demonstrations in an open-house atmosphere, inviting customers into the shop’s facility for a free vehicle inspection and diagnostic check to see their business operations up close and personal, hence, added trust = results. These methods proved successful in the conversion rate of lead generation to sale completion
Pacesetter Corporation – Field Sales Representative,
Home Improvement Products
San Jose, CA
08/1991 - 04/1992
Rep Pacesetter’s home improvement products, custom build to order extruded aluminum dual-pane windows, and sliding doors, all having powder coated finishes, Low-E coatings, Butyl sealed between glass panes. Front doors, awnings, vinyl siding, and kitchen and bath cabinet refacing. Lead generation came from tele-marketing and neighborhood canvassing.
References and Interests
All available upon request
************@*****.***
El Dorado Hills, CA 95762
Encompassed Areas of Experience, Education and Certifications
Automotive Diagnostics –Emissions, Electrical Systems, Mechanical
Inspect vehicles per customer requests and concerns
Troubleshoot vehicle problems
Perform diagnostic and drivability tests
Mechanical Repairs – timing chain and timing belt services
Preventive maintenance services
Brake system service – all areas
Replace parts/components
Clutch repair/replacement
Electrical failures/repairs
Rebuild engines
Head gasket repairs
Optimize engine performance/
modifications
Schedule repair services
Oversee shop operations
Manage parts acquisition
Inventory management
Maintain/order shop supplies
Maintain hand and power tools, diagnostic scan tools, oscilloscopes, Emissions equipment, dynamometers, evap equipment, R134 A/C recycling unit and lifts, etc.
Education
California Automotive Institute, Sacramento 2003-2004
Evergreen Valley College
San Jose 1988-1989
West Valley College
Saratoga 1986-1987
De Anza College
Cupertino 1985
Certifications
Automotive Service Excellence –ASE A6 Automotive Electrical Systems, ASE A8 Engine Mechanical, ASE L1 Master Level Technician,
A5 Brake Certification
KB
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