Office Secretary Department Assistant
Resume:
Name: Miriam Monir Aziz Ghebrail.
Address: Al Wakra -Qatar
Mobile: +974-********
Date of Birth: 24 December 1987.
Place of Birth: Egypt.
Nationality: Egyptian.
Marital Status: Married.
Visa: Husband sponsorship
E-Mail: miriam.monir @yahoo.com
Education
B.Sc. Tourism and Hotels – Alexandria University
Graduation year: In May - 2008.
General Grade: Very Good.
Diploma in Italian language – Dante Alighieri institute.
Training & Courses:
- Fidelio 6.25 (Front Office System)
- Opera 0.05 (Front Office System)
- Amadeus system (Ticketing Reservation System)
- Sabre system (Ticketing Reservation System)
- Computer skills (ICDL).
- Italian course in Dante Alegiare -Alexandria
- English Course in British Council -Doha.
- First Aider & Fire Warden Course – NAPT
- ERP system
- Oracle system
Language Written Spoken Understanding
Arabic Native Native Native
English Very Good Very Good Very Good
Skills:
-Time management
-Fast learning
-Team player – teamwork
-Customer service
-Administration
-Customer satisfaction
-Communication skills
-Attention to details
-Ability to meet deadlines
From 28/7/2015 till now … Current Employer
Primary health care cooperation PHCC. (Government sector)
- (Executive Assistant - Administrative)
-Work under the Executive director of legal affairs.
-Scheduling meetings and appointments within the office
-Assisting the Legal Director in his daily work.
-Designing and assisting in PowerPoint presentations.
-Maintaining filing systems (Hard and Soft copy filing)
-Managing diaries and taking appointments.
-Preparing and distributing the necessary memos and documents for meetings.
-Attending meetings and assist in taking minutes.
-Collaborate with other units/sectors and sections (Internal Audit, HR services) to monitor compliance with laws and regulations ‘draft responses to other departments
-Provide assistance in conducting formal investigations.
-Participate in different committees’ meetings to ensure legal compliance as required.
-Ensure high standards of confidentiality to safeguard any sensitive information.
-Organizing the office layout and ordering stationery and equipment
-Responsible for receiving all mails (Emails-Faxes) are distributing to the correct person.
From 11/01/2015 till 04/7/2015
Credit Suisse Qatar L.L.C. (outsourced by Emcor Facility Services to CS)
Office Secretary - Real Estate corporate administrator –
Credit Suisse Bank / Doha- Qatar.
-Liaising with relevant government agencies as required.
-Organize office operations and procedures
-Keeping senior management informed of all changes in my areas of responsibility.
-Able to liaise with Space Planner, HSE, Security, Sub-Contractors etc.
-Liaise with and source suppliers for maintenance services.
-Responding appropriately to client’s emergencies or urgent issues as they arise.
-Coordinating and leading a team or teams of staff to cover various areas.
-Responsible for the management of services and processes.
-Liaising with the facilities management of the building for maintenance repairs and services.
-Organizing the office layout and ordering stationery and equipment
-Responsible for receiving all mails (Emails-Faxes) are distributing to the correct department
-Manage contract and price negotiations with office vendors, service providers and office lease
-Managing, scheduling and coordinating assigned real estate services.
-Comparing costs for required goods / services to achieve maximum value.
-Planning best allocation and utilization of space & resources for new buildings.
-Liaise with facility management vendors, including cleaning, catering and security services
-Maintaining the office condition and arranging necessary repairs
-Checking that agreed work by staff or contractors has been completed
-Assisting in the orientation for the new employee
-Handling and scheduling all meetings, videoconferences, Audio conferences requests from the management and senior staff.
-Attending the meetings & taking minutes
-Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing enquiries
RFL : wants to work directly for the Bank, not through an outsourced company
From 28/01/2012 till 31/03/2014
Coral Hotel Doha
1-Guest service agent
Job Duties:
-Guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations
-Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
-Greets guests and processes hotel registration
-Keeps up to date on hotel accommodation, services and area attractions
-Responds to customer enquiries for information
-Arranges for services requested by the guest by working with other departments as appropriate
-Seeks to understand the guest, internal and external customers and meet and exceed the
Needs of both the customer and the company
-Processes customer credit at check-in in accordance with hotel policy
-Identifies and records special billing instructions and notifies accounting
-Works well in a team environment and motivate teams to sustain exceptional levels of performance.
2- Promoted to Reservation agent
Job Duties:
-Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
-Explain Hotel products, service and other information about the Hotel as requested.
-Sell process, enter, and confirm room reservations using selling techniques and strategies.
3- Promoted to Assistant Reservation manager
Job Duties:
-To work along with the Sales Manager to maximize occupancy of rooms and meetings
-Handling of correspondences, sorted - out letters, telexes, fax
-Review reservation booked daily.
-Review arrival report daily.
-Responsible for preparation of occupancy forecast.
-Responsible for recording Company/Travel Agent Rates both in system and correspondence file
-Supervising of Group Reservations
-Admin all ONLINE PARTNER.
-Updated all rate codes in system.
-
From 11/04/2010 till 25/01/2012
Regency Alamein Hotel (Mövenpick El Alamein Previously)
Guest service agent
(Reservation Agent)
-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information the.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best.
-Solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
-Prepares product or service reports by collecting and analyzing customer information.
-Reports directly to the Front Office Manager.
From 05/10/2008 till 10/12/2009
Adlan_Travel Agency (A Member of-IATA and ESTA)
Office Secretary
-Handling all communication between the management and the staff
-Sending Memos of the management decisions
-Maintains the management meetings appointment, scheduling meetings and travel plans.
-Booking flight tickets & hotels reservations.
-Organizing the office layout and ordering stationery and equipment
-Maintaining the office condition and arranging necessary repairs and maintenance.
-Assuring from all health and safety procedure in the office.
-Organize office operations and procedures
-Ensure that all items are invoiced and paid on time
-Manage contract and price negotiations with office vendors, service providers and office lease
-Provide general support to clients
-Providing training and office orientation for the new joiners.
-Responsible for receiving all mails (Emails-Faxes) are distributing to the correct person.
REFERENCES:-
Ibrahim Ali Ibrahim
Executive Director legal Affairs
Primary Health Care Cooperation –Legal Affairs Department
El Saad Street, PHCC Headquarter
adnatr@r.postjobfree.com
Walid Abdelsalam
First Legal Advisor
Primary Health Care Cooperation –Legal Affairs Department
El Saad Street, PHCC Headquarter
adnatr@r.postjobfree.com
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Nadin Kayed
BD department assistant
Credit Suisse Bank
Tornado Tower
Contact this candidate