Personal Shopper Community Service

KESHAUNA JONES

**** ******** ******* ** *** E

Huntsville, AL 35802

Phone: 256-***-****

Email:*************@*****.***

PROFESSIONAL SUMMARY

Ambitious and compassionate, with superior critical thinking and time management skills

Successful in adapting to a variety of areas and changing situations

Personable; Interface effectively with people of all different cultural backgrounds

Proficiency with Microsoft Word, Excel, Access

Specialize in preparing reports and detailing documentation of results

EDUCATION

Alabama A&M University, Normal, AL

oB.S Biology

oGraduation Date: May 06, 2020

oGPA : 3.8/4.0

Piedmont High School, Piedmont, AL

oGraduation Date: May 23,2016

oGPA: 3.5

oACT: 23

Honors Diploma with Advanced Placement in United States History, Environmental Science

HIGHLIGHTS

Documentation

Life Skill Training

Dependable and Punctual

Organized

Diligent with technical detail

Efficient with handling various calls on a daily basis while consistently resolving client issues in a rapid manner.

Customer service professional with 2+ years in hospitality services.

HONORS ACTIVITIES

Alabama A&M University Dean’s List ( 2016 - 2018)

Alabama A&M University Honor Roll ( 2016 - 2018)

COMMUNITY SERVICE/INTERNSHIPS/JOB EXPERIENCE/SKILLS

Logans Roadhouse (2019-Present): Waiter/ shift lead – trained new employees in providing excellent customer service and conflict resolution techniques.

Walmart (2019) - Personal shopper for customers and online orders.

Alacare Administration and Hospice (2019) – (Clerical and administration) Volunteered to spend time with the elderly. This includes making them arts and craft, baking cupcakes, taking plants, etc. I also go to the office to answer phone calls, and send off post cards.

Piedmont Nursing Home (2015-2016) – (Clerical and Administration) Job here by answering and transporting phone calls, physically helping patients, and earning my CNA license while learning different medial terminology.

Piedmont Eye Care of Alabama (2015-2016) – (Clerical and administration) Interned here by pulling patients charts, performing eye tests, and help determine prescriptions of patients.

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