Skills

Work History

AlAnoud Al-ahmad

Marketing Communications Specialist

Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Content calendar coordination

Excellent

Product launch support

Excellent

Integrated marketing campaign development

Excellent

Social media campaigns

Very Good

Press Events

Very Good

2018-05 - Current Marketing Communications Specialist Boubyan Bank, Kuwait

Communicated direct channels services and offerings in the most effective way to targeted segments.

Identified and developed new and effective channels that reaches identified target group in order to support Boubyan Bank mission and vision. Executed and supported communication plans for the direct channels. Briefed stakeholders and other concerned parties on campaign details. Provided requirements to agency and suppliers as per marketing plan and strategies.

Maintained effective and consistent branding communication according to guidelines.

Implemented communication plans of marketing campaigns with stakeholders. Executed proper actions of communication effectiveness in the market and spread levels.

Ensured documenting all activities with proper media channel and share Address Hateen, Kuwait

Phone (965-********

E-mail adnakj@r.postjobfree.com

learning for future activities.

Prepared reports in a regular or ad-hoc basis.

Ensured effective implementation of communication processes and procedures and propose enhancements.

Created communications and marketing materials to achieve objectives and maintain branding.

Developed and implemented targeted strategies to reach specific customers. Liaised with product experts and graphic designers to support content development to meet business needs.

2014-12 - 2018-04 PR & Social Media Executive

Alshaya Group, Kuwait

Handled all online brand activity across Facebook, YouTube and Instagram. Analyzed and reported social media and online marketing campaign results. Analyzed competitor pages to locate backlink and keyword opportunities. Used Socialbakers to track consumer engagement and draw conclusions about user data.

Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Increased customer engagement through social media. Cultivated and maintained strong relationships with media outlets. 2014-02 - 2014-11 Marketing Coordinator

Alshaya Group, Kuwait

Communicated with cross brands, departments and customers assisting with marketing consultations.

Liaised with agencies, host brands and other external sources. Implemented effective communications to relevant parties with regard to marketing activities.

Communicated delivery of points of sale to store teams. Worked with internal teams on day-to-day basis.

Assisted in completing tasks that support the strategic and operational plans. Created and completed tracking templates for promotional feedback. Maintained weekly status report for all marketing service activity. Assisted in development of promotions and campaigns. Assisted in reviewing and evaluating market activity and keeping accurate records of this.

Supported in implementing campaigns and promotional activities including planning.

Tracked and reported on marketing campaign responses. 2009-01 - 2010-09 Just Ask Service Counter

The Sultan Center, Kuwait

Sourced any product the customer needed, locally or internationally. Prioritized helping customers over completing other routine tasks in store. Education

Certifications

Listened to customer needs and desires to identify and recommend optimal products.

Demonstrated respect, friendliness and willingness to help wherever needed. 2005-06 - 2006-02 Customer Service Representative

The Sultan Center, Kuwait

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Offered advice and assistance to customers, paying attention to special needs or wants.

Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

2009-09 - 2013-12 BBA: Marketing

Australian College of Kuwait - Kuwait

Received Private Universities Council scholarship for diploma graduates. 2004-09 - 2005-11 High School Diploma

British School of Kuwait - Kuwait

Member of Student Council.

Awarded Bronze and Silver Duke of Edinburgh's International Award. Awarded Best Short Story.

2021-05 Event Planning Foundations

2021-05 Digital Marketing Foundations

2021-03 Marketing Foundations: Consumer Behavior

2021-03 Managing Your Emotions at Work

2021-03 B2B Marketing Foundations

2019-04 KFAS Design Sprint Bootcamp

2014-08 Alshaya Graduate Program

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