Technology Manager Payroll Specialist
Resume:
CONTACT
PROFILE
*********@*****.***
Dallas, Texas
LinkedIn Profile
A payroll/IT Professional with over 7 years of experience in the payroll and IT fields. Adept at identifying issues and correcting errors to ensure impeccable accuracy. I am seeking an exciting position that will allow me to quickly become an asset and continue to grow professionally.
SKILLS
EXPERIENCE
Collaborate with various constituents to accomplish team goals.
Communicate in a professional and understandable manner both verbally and in writing. This includes the development and delivery of presentations to peers, managers, clients, and executives.
Detail oriented with strong organizational skills
Excellent time management skills; managing multiple priorities
Advanced analytical & troubleshooting skills
Work ethically, responsibly, and conscientiously.
Tech-savvy with functional knowledge:
oMicrosoft Office
oVarious web browsers
oGhosting software
oPC hardware & printers
oWindows Operating Systems
PAYROLL SPECIALIST /IT SYSTEM ADMIN (WINDOWS) ANALYST
GUIDEIT, INC. PLANO, TX FEBRUARY 2021-PRESENT
Billing and coding support, claims assistance, tracking and submission, prior authorization assistance and tracking, coordination of benefits, advance alternate coverage research and reporting adverse events as directed.
Verifying patient insurance benefit information and precisely document specifics for various payer plans including patient coverage, cost-share, and access provider options
Document and update current information into the patient and provider database (eCW/Patient Plus).
Maintains a working knowledge of the content of the system user and training documentation and manages document changes and version control process
As needed, provides support to coach/mentor system functional end user training
IT SYSTEM ADMIN ANALYST (CONTRACTOR)
QUEST DIAGNOSTICS ADDISON, TX MARCH 2020-FEBRUARY 2021
Provided top quality customer service by assisting employees with problems that occur
Provided an accurate record of each call-in incident management tracking tool
Planned, prioritized, organized and completed work to meet established objectives
Provided technical support of business/medical applications. Escalates to SME, and higher-level support personnel
General issues resolution for Quanum, Elabs, Lab Service Manager, networking and other more advanced pieces of infrastructure
Understands and executes standard escalation procedures with higher support
Effectively translates complex, technical concepts into easy to understand language to assist non-technically oriented medical professionals
SENIOR/TEAM LEAD-HELP DESK ANALYST (USPS)
HUNTINGTON INGALLS INDUSTRIES FAIRFAX, VA JUNE 2015-JULY 2019
Worked independently and with the team to develop solutions and manage multiple tasks
Monitored call queues and manage work schedules
Administered and resolves issues with associated end-user workstation networking software products
Performed all other duties as assigned by the Information Technology Manager
Assisted the Help Desk Manager with reporting, analysis, or training and testing tasks
Assisted Engineering, Tier 1/2, Storage, and other teams as necessary
Assisted in maintaining inventory of all DSS laptops, PASS Unit, external supplies, and other components and equipment
HELP DESK ANALYST
INNOVATIONS GROUP INC MERRIFIELD, VA APRIL 2014-MAY 2015
Created/maintained user accounts, reset passwords, created groups etc
Provided desk-side assistance in resolving technology support issues.
Performed installations, repairs, upgrades, backups, and other maintenance tasks.
Maintenance and support of all computers (servers, desktops, cash registers, and laptops), databases, network and separate printers, and all other IT equipment.
Provided day-to-day technical support to customers for Point of Sale software, systems, and hardware. Including installs, configures, and troubleshoots of POS system.
Access to confidential data including financial reports, company records and minutes, customer quotations, organizational plans, designs, and programs.
Supported POS software, hardware development cycle to include requirement-based analysis.
Involved in troubleshooting and deployment of POS software for the clients.
Analyzed user’s requirements and develops functional specifications for a better result.
Performed functional testing, interpretation, and analysis of results of tests.
EDUCATION
BAT (Cyber Security) Collin College Present
CLEARANCE
Active Public Trust
KEVIN SETTLES
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