From Home Air Conditioning
Resume:
Kierra Matthews
Montgomery,AL *6105
adnadw@r.postjobfree.com
Qualification Summary
Ambitious, driven, and focused job seeker looking to obtain a responsible and challenging position that will utilize my ability to learn, to expand my knowledge, and offer opportunities for personal and professional growth. Committed and motivated with exceptional communications, customer-relation and decision-making skills.
EXPERIENCE
Apple, Work From Home - Customer Service Representative
December 2020 - PRESENT
●Maintain a positive, empathetic and professional attitude toward customers at all times.
●Respond promptly to customer inquiries.
●Communicate with customers through various channels.
●Acknowledge and resolve customer complaints.
●Know products inside and out so that I can answer questions.
●Process orders, forms, applications, and requests.
●Keep records of customer interactions, transactions,comments and complaints.
●Communicate and coordinate with colleagues as necessary.
●Provide feedback on the efficiency of the customer service process.
●Manage a team of junior customer service representatives.
●Ensure customer satisfaction and provide professional customer support.
Answered Prayer, Montgomery, AL — Sitter March 2020- December 2020
●Appropriately secured homeowners’ houses at the end of each day, which included shutting windows, closing curtains or blinds, locking doors, and setting up alarm systems.
●Performed basic house cleaning duties, which included mopping, sweeping, vacuuming, and dusting as needed.
●Watered indoor plants in accordance with the instructions provided by homeowners.
●Answered telephone calls, providing information authorized by homeowners, and relaying important information to homeowners.
●Washed and changed bedding at the end of each house sitting job.
●Contacted the appropriate service providers to repair problematic plumbing and air conditioning systems.
●Cared for homeowners’ pets as required, which includes providing them with food and water, cleaning up after them, and scheduling veterinarian appointments should they fall il .
Infocision Call Center, Remote
April 2019- March 2020
●Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
●Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
●Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
●Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices
●Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers
Internal Medicine, Montgomery,AL- Front Desk Receptionist
December 2018 - March 2019
●Created a professional, welcoming atmosphere for and staff
●Opened the office in time to greet customers and staff
●Handling telephone inquiries and making appointments
●Initial contact point for patient problems and complaints
●Maintained office supply inventory and placed orders as needed
EDUCATION
Lanier High School, Montgonery,AL- High School Diploma
August 2014 - May 2018
Skills
●Detail-Oriented
●Complaint Resolution
●Customer Service
●Administrative Support
●Computer Knowledge
●Strong Work Ethic
●Problem Solving Skills
●Time Management
●Active Listener
Community Service
●Volunteered at the local church
●Assisted with the local Blood Bank
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