Insurance administrator
Resume:
Lara Visser 083-***-****
Surname: Visser
First names: Lara Melissa
Mobile number: 083-***-****
E-mail: adnadv@r.postjobfree.com
Date of Birth: 27/03/1990
Hobbies: Painting and drawing
Languages: English and Afrikaans
Nationality: South African
Residential area: Centurion
Driver's license: Code B
Transport: Own Vehicle
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Lara Visser 083-***-****
SUMMARY
As a passionate insurance administrator, I endeavour to utilise the skills which I have obtained through years of experience in the insurance industry. This experience, together with the knowledge which I have gained through my qualifications, positions me well as an asset within the industry.
My career within the insurance arena begun in 2013 at Smit Garrun Brokers, where I was employed as a claims and underwriting administrator. This position exposed me to a variety of duties, including, but not limited to, underwriting, claims and renewals. This exposure provided me with invaluable general knowledge of the industry and acts as a steadfast foundation, on which I have built my career. It was also during this time that I completed my Regulatory Examination.
During 2015, my husband and I decided to utilise our combined skills and entrepreneurial spirits to start a Momentum Consult franchise. I contributed to the management of the franchise, by assisting with all short-term administration and office duties. This was an all- rounder position, which strengthened my adaptability and organisational skills. As the franchise became more focused on investments, I chose to expand my horizons with a new opportunity as a client care advisor at Outsurance in 2017. At Outsurance I was afforded the opportunity to work directly with clients. This experience strengthened my customer service and up-selling skills. I believe that my degree in Psychological counselling further contributed towards my customer service success. During 2019, I had the privilege of becoming a mother to twins and chose to focus on my parenting responsibilities. Although my initial plan was to return to the workplace after one year, this was unexpectedly extended by one year, due to Covid-19. I am excited to re-enter the job-market and to contribute positively to the industry. Page 3 of 7
Lara Visser 083-***-****
SKILLS
Competent user of all standard Microsoft office computer programs. Competent user of the following insurance programs:
• Summit
• Oscar Turbo
• Websure (Brolink)
• ROC (Renasa Online Claims)
• Flexibroker
EDUCATION
2008: I obtained my Grade 12 Senior Certificate from Eunice Girls High School in Bloemfontein.
2010: I studied Visual Communication Design at Open Window. 2014: I passed my Regulatory Examination for representatives. 2016: I obtained my BA: (Health Sciences and Social Services) in Psychological Counselling through The University of South Africa Page 4 of 7
Lara Visser 083-***-****
CAREER HISTORY
COMPANY: OUTSURANCE
DATES: February 2017 – February 2019
POSITION: Client Care Advisor
REASON FOR LEAVING: Maternity leave
RESPONSIBILITIES:
• Servicing existing clients to maintain service level agreements;
• Achieving and maintaining all set key performance areas for the department;
• Creating upselling opportunities to maintain and grow the existing client base;
• Providing sound financial advice to our clients;
• Assisting existing clients to update and make any changes to their policies;
• Informing clients of any endorsements on their policies;
• Creating new business opportunities for life, short term and business;
• Providing a high level of customer service;
• Liaising with actuaries to ensure underwriting is done accurately. Page 5 of 7
Lara Visser 083-***-****
COMPANY: Momentum Consult Franchise
DATES: March 2015 – January 2017
POSITION: Insurance Administrator
REASON FOR LEAVING: New opportunity
RESPONSIBILITIES:
Administrative duties, as well as overseeing commission on all new and existing business;
Obtaining quotes for new and existing clients;
Underwriting and amendments on policies;
Submitting and finalizing claims with insurers & clients;
Sending annual renewals to clients;
Following up on outstanding commission;
Record keeping and filing of all compliance and client documentation;
Uploading compliance documents onto Elite Wealth and Brolink Systems. Page 6 of 7
Lara Visser 083-***-****
COMPANY: Smit Garrun brokers (Garrun Group)
DATES: April 2013 – February 2015
POSITION: Insurance Administrator
REASON FOR LEAVING: Opening franchise
Within this position I was responsible for administration for a specific panel of brokers which included domestic and commercial policies and completed the following duties:
Obtaining quotes for new and existing clients;
Underwriting and amendments on policies;
Annual renewals for policies using a mandate to adjust rates depending on the clients loss ratio;
Issuing and cancelling policies;
Claim registration;
Claim handling – appointing assessors, drawing up Agreement of Loss that need to be signed off, send through authorization for repairs to panel beaters, and arrange car hire;
Putting through claim payments that need to be authorized and signed off. 2011 – 2013 – Receptionist at Menlyn Eyecare Optometrists Page 7 of 7
Lara Visser 083-***-****
REFERENCES
Mrs Cindy Butler – Office Mange at Smit Garrun Brokers
Mr Gerard Visser – Franchise Principle of Midrand Momentum Consult
Mrs Bassie Matlou – Team Manager in Outsurance Client Care department
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