Two Lines Capital Group

*** *********** ****, ******, ** ***** 972-***-**** adn9y1@r.postjobfree.com

Jay W. Bowers

Objective

I would like to utilize my strengths and experience to perpetuate growth within an organization, to develop a team that can sustain effective and efficient operations and grow without challenge. I yearn to be in an environment that allows for frequent contact with customers and employees, as I appreciate great communication and excellent customer service. As a leader, it’s my passion to lead WITH my team and motivate team members to act and think with an ownership mentality. Experience

February 2001-2002 Carey International, Inc. Dallas, TX Chauffeur

Transport executive and leisure travelers to and from destinations

Create an experience for the customer/s

Acquired top chauffeur award

Requested by C-level executive travelers and entertainers May 2002-2003 Carey International, Inc. Dallas, TX Dispatcher

Responsible for 50 Chauffeurs and 5 Dispatchers

Developed efficient communication program for staff

Conducted daily staff meetings

Scheduled staff/ chauffeurs weekly

Responsible for implementation of policies and procedures, process development

Responsible for hiring staff and continuous improvement action plans June 2005-2007 Carey International, Inc. Dallas, TX Director of Customer Service

Responsible for staff of 60

Implemented local Meetings and Events department

Increased effective communication to customer, developing an immediate response system

Increased Customer Satisfaction Scoring from 85% to 99.5%+ annually

Developed incentive program for employees

Responsible for reporting metrics to General Manager/ Vice President

Deployed to assist in Hurricane Katrina relief efforts for evacuation services

Gained top-level clearance through Department of Defense and FEMA

Managed coach operations in New Orleans evacuation (2,500 motor coaches)

Developed public transportation system for New Orleans/ Baton Rouge

Reported to Louisiana Governor, FEMA director and Army General in relief efforts May 2007-January 2012 Carey International, Inc. Dallas, TX 972-***-**** adn9y1@r.postjobfree.com

Jay W. Bowers

Director of Operations/ Operations Manager Deloitte University

Responsible for staff of 75-100

Responsible for conducting all facets of the operation day-to-day

Process improvement

Daily/ weekly staff meetings

Error tracking and resolutions

Developing efficient operating procedures

Consistent evaluation of processes

Report metrics to General Manager/ Vice President

Track and manage revenue targets to budget

Responsible for leading change management of new software, on-boarding of new business line

Managed top account in network

Kept satisfaction score at 4.75+ (scale of 1-5) eliminating financial penalty January 2012-November 2015 Carey International, Inc. Dallas, TX General Manager/ Vice President

Responsible for $11M+ of annual business revenue

Management and production of P&L on two lines of business

Trained in Lean and Six Sigma management/ incorporation into business

Responsible for business procurement/ sales, Human Capital, Operations

Regulatory compliance

Process and procedure compliance

Weekly meetings with Operations Management

Monthly meetings with venture capital group

Awarded top producing company owned location among 90 locations worldwide

Increased net margin 10% on first line of business and 20% second line of business November 2015- Present AJL International, Inc. Dallas, TX General Manager

Responsible for $14M+ of annual business revenue

Develop SOP’s

Rewrite and produce employee handbook/ policies

Implementation of technology to increase efficiency and reduce labor costs

Increased operational efficiency by collocating reservations and dispatch offices

Developed tablet program to ensure communication is being relayed adequately to staff

Restructure business and align departments to gain operation efficiency

Increased revenue production by 10%, increased net margin by 20%

Developed and implemented training program

Developed and implemented DOT regulatory tracking program and filing system

Upgraded DOT rating from conditional to satisfactory

Developed and implemented tracking tool for finances and operational deviations

Strategic planning/ opening second location in Austin, TX

Asset allocation and management

Tracking KPI’s and SLA’s weekly

Lead and facilitate strategic initiatives

Education

972-***-**** adn9y1@r.postjobfree.com

Jay W. Bowers

1999-2001 Brookhaven College Dallas, TX

Psychology/ Architecture

References

References are available on request.

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