E R I N L I T T L E J O H N

PHONE: 860-***-**** adn9xo@r.postjobfree.com www.linkedin.com/in/erin-littlejohn2021 P R O F E S S I O N A L S U M M A R Y

High energy, organized and efficient MBA student with an academic concentration in marketing and excellent multi- industry work experience in marketing, operations, project management, data analysis & reporting, and client service. Known for exceptional work ethic and eagerness to learn and take on new challenges in business operations, management, finance and communications. LEAN trained and highly proficient with business systems, advanced Excel spreadsheets & pivot tables, and all MS Office: Outlook, Google Workspace, PowerPoint & Word. Core Strengths & Expertise:

UCONN MBA Student - Marketing Concentration Collaborative Leader, Partner, Mentor, Trainer

Project Management, Data Analysis/ Reporting Expert Presentation & Communication Skills

LEAN Trained & Department Huddle Leader Strong Analytical & Problem Solving Skills

Advanced Excel Spreadsheets & Pivot Tables Exceptional Work Ethic & Eagerness to Learn

SharePoint Administrator & Business Systems MS Office: Excel, Outlook, PowerPoint, Word, Google Workspace

E D U C A T I O N

Master of Business Administration, GPA 3.4, Master of Business Administration UNIVERSITY OF CONNECTICUT, Hartford, CT candidate December 2021 Bachelor of Science, 3.3 GPA, Healthcare Business

MASSACHUSETTS COLLEGE OF PHARACY & HEALTH SCIENCES UNIVERSITY, Boston, MA May 2015 P R O F E S S I O N A L E X P E R I E N C E

ASPEN SQUARE MANAGEMENT, Hartford, Connecticut July 2019 – October 2019 Community Manager

Created and implemented a comprehensive marketing campaign.

Implemented resident retention initiatives; planned and implemented resident events.

Collaborated closely with maintenance foreman to achieve community goals.

Assisted in the creation of the annual budget aimed at maximizing cash flow.

Promoted opportunities in the company and assisted in building the teams. HARTFORD HEALTHCARE, Hartford, Connecticut October 2015 – July 2019 Operations Assistant (December 2018-July 2019)

Managed data requests and prepared reports on daily, weekly, monthly, and quarterly basis for the entire department, which consisted of over four regions with multiple locations throughout the state.

Demonstrated proficiency in Excel advanced functions to generate spreadsheets & pivot tables.

Developed and optimized data collection by initiating more efficient procedures; created reports for leaders across the system and standardized those processes.

Collaborated closely with leadership to prioritize business and information requirements to meet balanced scorecards and operational needs.

Participated in creating project and work plans to open five new locations; managed project deadlines, milestones, and project work completion dates.

Served as credentialing coordinator for new sites and therapists and ensured compliance with complex insurance requirements.

Planned and prepared for business meetings, created presentations, recorded minutes, and follow up on actionable items.

ERIN LITTLEJOHN Page 2

Patient Service Representative (October 2015- December 2018)

Managed patient scheduling, insurance authorizations, referrals, and verification of benefits.

LEAN trained and responsible for hosting daily site huddles

Trained new clinicians on medical records and billing system.

Led key aspects of new hire employee orientations.

Provided Central Office support to facilitate efficient workflow and processes. TOBACCO VALLEY FEDERAL CREDIT UNION, Connecticut June 2012 – June 2015 Member Service Representative

Met with customers daily to help them with their banking and financial needs.

Managed member transactions and inquiries. Processed customer deposits and loan payments.

Maintained a balanced transaction sheet.

Promoted services and deals offered.

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