ANDERSON SILVERIO

**** **** ******, *** ***** ***, Pretoria, South Africa

adn9pl@r.postjobfree.com +27-843******

PERSONAL STATEMENT

I have excellent customer service skills and I appreciate the value of good customer service and customer care. I enjoy working in busy environments and I have a high interest in helping people, providing for those in need and making a difference in the society. I have a high level of communication skills and I am very polite and pleasant to work with. I am organized, efficient, prompt and can easily adapt to different working environments. I have the skill to work with a range of people, excel under pressure and overcome difficult situations with customers when required. I believe the key to success is team work and ensuring that I provide excellence and commitment in everything I do. I am self-motivated, reliable, and trustworthy. I have a high degree of self-discipline and determination.

EDUCATION

University of Pretoria, South Africa

April 2019

Bachelor's Degree in International Relations

Alliance Francaise, South Africa

December 2019

Higher Certificate in French Studies

DANSA International School, South Africa

December 2013

NSC Matric Certificate

WORK EXPERIENCE

PEP Shop

Luanda, Angola December 2018 - January 2019

Store assistant

•Kept the store neat, clean and sanitized.

•Assisted store staff in displaying products in an easy-to-locate manner and kept up to date with special promotions and put up store displays.

• Assisted customers, and addressed customer inquiries and resolved complaints by exchanging merchandise, refunding money, and adjusting bills.

•Assisted on the redesign and launch of the company's website and social media accounts in a month.

•Accepted deliveries when required and assisted in the opening and closing of the store with senior staff.

Portuguese Evangelical Assembly of God

Pretoria, South Africa January 2009 - October 2011

Church admin assistant and Usher

•Planned coordinated activities for children in the nursery along with providing overall care for each child as a Sunday school teacher.

• Assisted people during the church service to find their seats and provided them with the church bulletins of the ongoing service.

•Helped maintain the church website and updates with the church’s weekly sermons, bulletins,and events.

•Responsible for entering new visitor information into a database of parishioners and sending notices and acknowledgements on important dates.

•Assisted in creating way for parishioners to make donations to charitable events over the Internet

SKILLS

Languages:

English- Native

Portuguese- Native

French-Elementary

Computer skills:

Advanced level in Microsoft Windows and Office software (Word, Excel, Access,

PowerPoint)

Advanced level in Microsoft Windows and Office Editing, Design and Formatting

Other:

Public Administration

Public Speaking

Multitasking

Flexibility

Critical Thinking

Teamwork

Contact this candidate