Service Representative Personal Shopper

Marina L. Swanson

Customer Service Representative

Phone: 520-***-****

Email:***************@*******.***

Objective

I am currently seeking a long-term position where I can maximize my knowledge of the subject matter and also show my ability of great leadership in a growing and demanding working environment. My objective is to obtain a position as an associate in a company that recognizes reliability and hard work as a key to successful job performance.

Education

Received my Arizona High School Equivalency (G.E.D.) in 2000

Experience

May 17th, 2019 to May 20th 2020

Freelance Personal Shopper

Instacart

Made schedule for myself

Completed grocery shopping list provided by the client

Carefully researched items and ingredients for clients with food allergies

Contacted the client through instant messaging or phone call to ensure proper replacements were obtained for unavailable items

Delivered items to client

May 29, 2017 to May 16th 2019

Customer Service Representative

Truly Nolen of America

Process payments for members

Properly document account information to ensure proper handling of accounts

Schedule appointments, paying attention to time frames and locations to ensure our technicians had ample time to complete the services being requested

Informed customers of the specific processes that our company uses for pest control

Make sure that the customer has all of the information need to be prepared for their appointments

April 11, 2016 to May 25th, 2017

Collections Specialist

Citibank-Tucson, AZ

Process payments for members

Contact card members through outbound calling

Properly document account information to ensure proper handling of accounts

Follow National and Federal guidelines for credit collecting

January 17, 2014 to March 16, 2016

Customer Service Representative

C3-Customer Contact Channels-Tucson, AZ

Process premium payments for members

Educate members in their plan benefits and coverage

Inform members about their current standing for accumulations of deductibles and authorizations that may be needed for medications and/or medical procedures

Inform members which medications will be covered under their plan, and how to get an authorization if needed

Educated agents on how to give better customer service while following the Humana MSO guidelines.

Assisted supervisor and Team Lead in daily duties. (i.e. payroll, time sheets, listening to other agents calls to discover areas of improvement)

Give support to all agents on the floor as a Subject Matter Expert (SME)

References

Jeanne Hausman is a family friend and has known me for almost 20 years. She can attest to my strong character and work ethic. Mrs. Hausman can be contacted at 618-***-****.

Carola Ferrell is a former employer. I cleaned her home for a little over a year. You can contact Ms. Ferrell at 520-***-****.

Adam Lovett is my previous supervisor at C3 and was a constant source of encouragement and support in my career at C3. Adam is aware and able to speak of my training and ability and may be contacted at 520-***-****.

Core Competencies

Familiar with MS Word and MS Office

Able to navigate between different tabs and systems very quickly and easily

Advanced communication skills

Able to type 45-50 wpm

Reliability

Punctuality

Remarkable de-escalation skills

Consistent excellent customer service

Contact this candidate