Karima Boutouil

Baltimore, MD ***** 201-***-**** adn9cg@r.postjobfree.com

Qualifications Highlights

Help desk technical support representative, Several Training experiences in IT Level

Adheres to high level of service ethics, customer-oriented communication skills and quick grasp of client. Provides technical support and problem solving services on the following areas:

Windows 7, Windows 8/8.1 & Windows 10 Server 2012R2 and Server 2016.

Basic knowledge IOS, Linux, Mac OS

MS Office 2019 and Office 365.

Microsoft SharePoint.

Mobile Device Security, Network Security, Security Configuration

Malware Identification, Threat Detection

Technology Summary

Certifications: CompTIA A+, CompTIA Security+ CE

Languages: Python Programming +

Software: MS Office

Certifications

CompTIA A+ (1001 & 1002) - Certification - Baltimore City Community College

Python Programming + Certification - Community College of Baltimore County

CompTIA Security+ SY0-601 Certificate- Harford Community College

SKILLS & COURSES

CompTIA Cyber security: A+ & Network+ & Security+ at HCC

Programming Language: Python at CCBC

Income Tax Training in H&R Block

Financial reporting & Analysis -AGB BANK

Banking- AGB BANK

Certificate Training of Mortgages AGB Bank 2010-2011

Educational Qualifications

Bachelor degree in Management Science – Finance University Mouloud Mammeri Tizi-Ouzou Algeria (Juin 2011)

Student Help Desk Technician: Provide Networking/ Desktop Support and Platform mainframe and account-maintenance tasks (October 2020 to Present)

Professional Experience

Algeria Gulf Bank AGB Apr. 2016 to Apr. 2019

Foreign Trade Operation Officer

Managed Operations Import and Export, Incoterms and funding guarantees.

Deep knowledge of Money Laundering and Terrorism Financing policy for Import and Export.

Increase Investment by promote export opportunity with corporate companies.

Provide Export policy, Export control, overall licensing and Sanctions program guidance to ensure consistent application of law, regulations and policy to the Department’s adjudications of Export.

Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, courteousness, and creativity.

INFRAFER National Company for Rail Transport jun. 2013 to Apr. 2016

Finance and Account Officer

create and enter grant revenue and receivable journal entries, monthly and annual general ledger account review and reconciliation and general grant activity tracking

Managed the differences between the data appearing on the bank statement and the accounting records of the company, so as to reconcile the balance of the bank account and the balance established in the accounts of the company on a determined date.

Ability to prioritize several activities in progress at one time, and to establish and follow detailed work procedures and meet regular deadlines.

Core Competencies

Outstanding analytical, problem-solving, and troubleshooting ability.

Superior communication (oral and written), customer service and interpersonal skills.

MS Office proficiency and tracking-software familiarity.

Organized, combined with multi-tasking ability

Ability to work Teamwork

Contact this candidate