Agent Customer Sales Representative

M

SKILLS

Mission or tasks realized, update all the register and sheets for accounting and inventory- control the quality and quantity of the goods received - manage administrative tasks with hierarchical - participate in public order maintenance events - verify application instructions of hierarchical - establish security procedures in the day of permanence- verify equipment maintenance

January 2016 – August 2017

Mission or tasks realized, prospecting new customers- propose Services after sell to customers- achieve customer orders - perform or analyze marketing studies- establish customer files- development of commercial strategy the company - analyze customer needs identify and propose the solution adapted to their expectations- conduct calls by telephone prospecting or take an appointment to customers- handle customer complaints- manage tasks administrative- respond to the mail and respecting quality and time objectives.

(Golden Gate) marketing tourist accommodation

<< sales representative agent customer service >> QATAR

PROFESSIONAL EXPERIENCE

(Rihanna) organization of weddings and exhibitions

<< secretary -sales representative >> QATAR

September. 2017 - October. 2019

Mission or tasks realized, management application electronic - use of Microsoft office applications - receive, writing and transfer mail and emails manage phone calls between the external company and my hierarchy- Receive and guide visitors of the company - ensure the classification and archiving of the files are entrusted to me - take notes at meetings then writing meeting report - advise and assist clients by telephone-development of commercial strategy the company - propose new services or offers to customers to keep subscriber with the company - supervise and preparation of orders - marketing outdoor and research of new customers.

PHOENIX Call center

<< agent advisor and Telemarketing >>

January 2015 – November 2015

- Feb. 2018

Mission or tasks realized, advise and assist clients by telephone - I own my customers’ problems and see them through to resolution - achieve telemarketing actions by telephone - keep the team apprised of the organization’s accomplishments and good work - describes the type of service we want to achieve for our customers - Control resources and utilise assets to achieve qualitative and quantitative targets

January 2011 – December 2014

Moroccan Auxiliary Forces

<<sub-officer>>

Certificate: Computer Science and Graphics

School Intellisia Casablanca

2 2014 - 2015

School Royal de Equipment

Certificate : Telemarketing and

Marketing

School Intellisia Casablanca

2 2014 - 2015

Diploma: Elementary Certificate

2009 - 2011

Baccalaureate in physical sciences

School IBN Khaldoun

2006 - 2008

CONTACT

LANGUAGES

French: very good

English: very good

Arabic: very good

Organization

PROFILE

My experience academic and professional allowed me to explore new spheres and skills to grow my knowledge beyond the limits. Strong experience national and international, I acquired skillfulness in business management in the field of marketing and customer service. Formation continuous, resolution of complaints and problematic also achieved the objectives fixed. Known for my team spirit and my leadership, my sense of challenges incentive me to learn outside my comfort zones

Hierarchical

Photoshop

Communication

Microsoft Office

Electronic application

EDUCATION

berbiche fahd

************@******.***

El Jadida Morocco

+212 +212*********

BERBICHE

Fahd

CRM

Excel

Contact this candidate