JOSIE DORLUS-THOMPSON

Owings Mills, MD ***** 443-***-**** adn90n@r.postjobfree.com

Professional Summary

Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals. Accountable Insurance Representative with excellent client management and insurance plan promotion. Proven history of exceptional time management and customer service. Experienced Health Advocate with over twenty years of experience in healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction. Skills

EPIC

HIPAA

Time Management

Customer service

Insurance

Microsoft office suite

Goal Setting

Lesson Planning

Needs assessment

Intervention planning

Problem-solving skills/Critical thinking

Mentoring

Life skills counseling

Work History

Claims Adjudicator 02/2021 to Current

Alorica – Irvine, California

Analyzed information to determine the appropriate claim type for unemployment insurance benefit.

Reviewed and analyzed suspicious and potentially fraudulent claims. Spearheaded three employees development initiatives to increase productivity. Collaborated with team members and management to meet goals. Verified eligibility and ensured prompt payments of benefits. Take initial claims by the evaluation of facts and detects eligibility issues. Life Coach 03/2020 to Current

The Empowerment Lifeline Ministries – Baltimore, Maryland Helped clients build life management and coping skills to handle daily needs and specific stressors.

Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources. Led up to five individual sessions and two group therapy meetings weekly. Insurance Agent (Temp) 08/2020 to 12/2020

Acara Solutions – Williamsville, New York

Identifying customer needs, seeking clients, providing information, answering to inquiries, submitting applications, writing reports, and maintaining client records. Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 70%.

Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.

Financial Clearance Specialist 11/2016 to 01/2019

Florida Hospital of Kissimmee – Maitland, Florida

Contacting insurance companies for patients and determining coverage for variety of services provided including policy restrictions or exclusions related to services provided in each practice area.

Verify insurance eligibility and benefits by utilizing integrated real-time eligibility tool, payer websites, and telephone calls to payers.

Identified issues, analyzed information and provided solutions to problems. Resolved problems, improved operations and provided exceptional service. Collaborated with various departments to achieve proper reimbursement of claims by 25% Patient Advocate Coordinator 05/2015 to 07/2016

Osceola Regional – Kissimmee, Florida

Coordinate day -to -day activities related to patients and family experience. Monitor communicate and leverage patient satisfaction to improve performance improvement.

Documents complaints by listening to patient and their families; documenting details and ensuring all issues are resolved in timely manner. Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state and local requirements and standards. Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs. Assessed personnel performance and implemented incentives and team-building events to boost morale.

Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.

Health Unit Coordinator 08/2013 to 05/2015

Poinciana Medical Center – Kissimmee, Florida

Provided clerical services to 32 bed unit and other duties that may not be related to paperwork as required.

Liaison between callers and doctors and/or nurses, directed calls to appropriate departments accurately.

Entered details into computer systems and managed database of information. Maintained documentation on patient activities, coverage issues and hospital actions. Unit Representative 06/2008 to 10/2011

Morristown Memorial Hospital – Morristown, New Jersey Effectively communicated with various departments, patients and family members to ensure quality patient care.

Provided care for 25-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Oversaw daily operations to ensure high levels of productivity. Proved successful working within tight deadlines and fast-paced atmosphere. Education

No Degree: Long-term Care Certification Expected in 08/2021 Saint Joseph's College of Maine - Standish, ME

Job-related courses: Long-term care course

Master of Science: Health Administration 06/2017

Capella University - Minneapolis, MN

Majored in Health Administration Operation Management Capella Scholarship

Bachelor of Science: Business Administration – Finance 05/2001 William Patterson University - Wayne, NJ

Accomplishments

Documented and resolved intimacy issues which led to relationship reconciliation. Supervised team of sixteen staff members.

Meet and exceed performance goals by 123% above benchmark. Increased patient satisfaction scores by 50% within two months time frame.

Contact this candidate