JEANELLE BELEN

**** *********** **** ***********, ** L4Z 1M5 E-mail: adn8wi@r.postjobfree.com

Home #: 365-***-**** Mobile #: 437-***-****

EDUCATION

West Credit Secondary School

**** **ntevideo Rd, Mississauga, ON L5N 4G7

Principle’s Award

Leadership Award

Ontario Secondary School Diploma (June 2012)

Sheridan College, Davis Campus

7899 McLaughlin Rd, Brampton, ON L6Y 5H9

Medical Office Management/Administration (September 2014)

HIGHLIGHTS OF QUALIFICATIONS/SKILLS

Certified of Emergency First Aid CPR (Level A - AED)

6 year’s customer service trained from Co-op experience

WHMIS & PPE trained from high school diploma

Cash handling gained from the course of Financial Office Management

Key holder, responsible to do the opening procedure and closing procedure of the store

Well experienced with Microsoft Word, Excel, Publisher & Power Point (2016)

Obtained strong management skills by leading 2 members in our concierge team

Enjoys working as a team player and as well independently

WORK EXPERIENCES

Sales Representative

V.I.P. Optical (March 2021 – Present)

Responsible to sale brand name prescription glasses and sunglasses

Strong communications skills and ability to explain technical information clearly to customers

Familiarity with optical products

Manages inventory of frames & contact lenses to ensure optimum customer satisfaction & product variety

Review Physician’s prescriptions and orders based on medical charts

Inform and ensure customers of our parts and service promotions available

Customer Service Associate

AbleLiving Services Thrive Group (May 2019 – January 2021)

Responsible to resolve phone calls, walk-in, mail, fax & e-mail customer inquiries

Attending training sessions to grow knowledge of the company and to develop customer service skills

Processing and logging incoming calls into CRM system

Contacting customers to give them accurate feedback on the progress of their inquires

Maintaining confidentiality of customer’s personal information

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer

Concierge/Front Desk Receptionist

Chartwell Classics Robert Speck (January 2012 - Present)

Responsible to help our customers & make our customers to feel at home

Set appointments for managers by letting know we have clients to move into our facility

Answering phone calls before making a greet of who’s calling & transferring phone calls before asking what’s the situation

Making a reserved sign & organize a lunch/dinner table before coming into the dining room

Eligible to help paper work by making welcoming packages for new residents of whoever is interested in our facility & sorting out each statement for every month

Very sufficient by completing each tasks/projects that’s need to be done up to date

Retail Associate

Tommy Hilfiger (October 2017- 2017)

Responsible to assist and help customers

Welcome and greet customers

Take cash from customers and process transactions accurately & efficiently

Maintain a fully stocked store

Able to keep up to date with product & sales information

Promoting store cards nor special offers

Crew Member

Dairy Queen/Orange Julius (November 2015 - 2017)

Responsible to serve customers orders & making the right orders

Multi-task by making the customer’s order, highly organized & motivated to keep the store clean

Keeps the entire work area clean & sanitary throughout shift until closing time

Communicate clearly, quickly & politely with co-workers to ensure correct order is served to our customers

Ability to read computerized order screens & making sure to double check so not mistake order is given to customers

Key holder making sure the area is clean before I closed the store

Store Front

Tim Hortons (June 2014 - 2015)

Responsible to serve customers of their beverages & meals

Enthusiastic when taking the customer’s order & making sure to double check so not mistake is given

Able to work in a fast-paced environment by the drive thru & front store area

Ability to multi-task by making the customer’s order with great eye contact, great hand gestures & served the right beverages/meals

Very positive, understanding & trustworthy team player, keeping our teammates close so no problem nor drama involved

References Available Upon Request

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