Mail Carrier Production Supervisor

KIMBERLY D. JOHNSON

*** ************ ******, ********, **** 45324 · 937-***-****

E-mail ******@***.***

Organized, self-motivated professional with experience in Safety, Quality, Cost Reduction, People Development, Production Control, Material Control, Lean Manufacturing Implementation, Problem Solving, Planning, Supervising/Coaching. Customer Service. Successfully meets organizational deadlines and easily adapts within a fast-paced, changing work environment with a track record of driving superior performance and driving people engagement.

EXPERIENCE

2019 – PRESENT

MAIL CLERK, united states post office

Billing customer’s accounts through the Business Reply Mail (BRM) process

Creating a positive customer service experience while interacting with customers

Offering assistance with products, sales, and current promotions

Gathering and managing sensitive information in preparation of sending packaging to multiple locations worldwide

Sorting packages and mail to the appropriate destinations

Working on a team to maintain quality and efficient production throughout the facility

2018 – 2019

MAIL CARRIER, united states post office

Sorted mail in preparation for delivery

Delivered mail to residential and business addresses

Partnered with Amazon to deliver packages on Sundays

2016 – 2018

STATE CERTIFIED CHILD CARE PROVIDER, ohio department of child and family serivices

Provided care for children between the ages of 6 weeks and 12 years of age

Created a structured learning environment that focused on social, emotional, and cognitive development

Discussed concerns and requests with parents to create development plans that they were comfortable with

Maintained a healthy and nurturing environment that provided security and stability to the children

2015 – 2016

BUSINESS TEAM LEADER, navistar international corp

Developed and directed salary personnel towards delivering favorable organizational goals through empowerment, employee engagement, accountability using a coaching and mentoring approach

Overall departmental scope of 4 salaried and 260 hourly associate that built the chassis of Semi Trucks

Responsible for meeting departmental and corporate metrics of Safety, Quality, Responsiveness, Cost Reduction and customer Service

Lead TIP (Total Improvement Process) meetings identifying Root Causes of customer complaints and resolution methods

Mentored and coached peers on conflict resolution and accountability

Responsible for departmental, Training and Safety Program

Monitored departmental daily performance

2013 – 2015

OPERATIONS SUPERVISOR, navistar international corp

Directed the development and implementation of “lean manufacturing” activities in production areas to meet production goals, quality and cost objectives

Prioritized production schedules based on product introduction, equipment efficiency, and materials supply

Selected, developed and evaluated personnel to ensure the efficient operation of the function

Implemented plant and corporate policies

Implemented safety and good housekeeping standards

Communicated with supporting departments

2012 – 2013

BUSINESS MANAGER, general motors corp

Responsible for overseeing 9 production supervisors

Responsible for throughput and making production daily

Complied with the terms of local and national labor agreements

Implemented divisional and corporate policies

Implemented safety and good housekeeping standards

Negotiated grievances with the UAW

2010 – 2012

PRODUCTION SUPERVISOR, general motors corp

Responsible for the effective use of personnel, material, and equipment

Met production cost schedule and maintains quality requirements

Complied with the terms of local and national labor agreements

Implemented divisional and corporate policies

Enforced safety and good housekeeping standards

Frequent contact with others outside the work group

Informed management of developments as they occur

Maintained corporate and unit management control systems.

EDUCATION

JANUARY 2007

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, warren national university

Major-Management and Leadership

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