Accounting Representative Court Clerk

Tamra M. Crabtree

**** *. ****** **. *., Ada, Oklahoma 74820 918-***-**** or 580-***-**** adn8rc@r.postjobfree.com

Objective

I am an honest, resourceful individual with a history of delivering outstanding administrative support, and accounting duties seeking a position that allows for professional growth and advancement based upon my individual efforts and contributions. I am computer literate and able to pay close attention to detail. I am a loyal, flexible, and self-motivated to learn new things and complete tasks with the upmost expertise to the best of my ability.

Education

· Accounting, Autry Vo-Tech, Enid, OK

· Business Technology, Autry Vo-Tech, Enid, OK

· Phlebotomy, Autry Vo-Tech, Enid, OK

· Participated in the BPA, Autry Vo-Tech, Enid, OK

· Business Technology, High Plains Technology Center, Woodward, OK

· Microcomputer Accounting I, Northern Oklahoma College(HPT), Woodward, OK

· Business Calculation, Northern Oklahoma College(HPT), Woodward, OK

CERTIFICATIONS

· Accounts Receivable/Billing Fundamentals

· Accounts Payable Fundamentals

· Business Math

· Quickbooks Pro 2000

· Quicken 2000

· Accounts Receivables in MAS90

· Full Charge Bookkeeper

· Accounts Receivable Clerk

· Account Payable Clerk

· Core Business and Information Tech

· Completion for 1-2-3 Magic (Winning at Parenting)

Experience

CUSTOMER CARE OPERATIONS SPECIALIST ALORICA, INC 4/2018- 6/2021

· Entergy Electric-Customer Service Representative for inbound call center. Processed customer requests in a timely proper manner. Issued appropriate work orders, notified departments necessary to accomplish solutions. Followed policies and procedures per company contracts and laws in 4 states (Arkansas, Mississippi, Louisiana, and Texas). Met company quality and accuracy to meet set goals for the company that included empathy and sympathy. Processed start, stop, and transfer services to new addresses. Made payments arrangements and or provided financial assistance to customer for electric service to remain active. Software used: ACS, ACS 2.0, SAP, SALESFORCE, CCS, SAISO, IQ (Information Quick), AVAYA, CISCO, JABBER, MICROSOFT OFFICE.

PATIENT ACCOUNTING REPRESENTATIVE SAINT FRANCIS HOSPITAL 1/2009-7/2010

· Preferred Community Choice-PPO insurance Claims (A-Z) & Blue Cross Blue Shield Lab Payments: verified insurance companies paid under network contract guidelines. Notified of billings errors and forwarded to appropriate persons for corrections to be made. Received notification of corrections made, then re-billed corrected claim and mailed. Called insurance companies to check on payment status of claims and/or notify of additional payment needed with explanation. Gathered information requested for processing to complete. Also completed any special projects at supervisor’s request. Software Used:

IDX SYSTEMS SOFTWARE

LEAD ACCOUNTS RECEIVABLES SPECTRUM PAINT COMPANY 5/2005-10/2008

· Maintained and managed a team of 3. Customer service, collected and received payments, posted and applied to customer accounts accurately. Public Notary, pricing corrections, data entry, issued tax credits with proper documentation, calculated customer rebates, sent monthly statements, traced and located the customers with outstanding balances, filed and appeared in small claims divisions in 2 stated, 6 counties for balanced due to company. Provided Attorney with all data needed for customers exceeding small claim limitations. Created queries and maintained computers and company software to produce data needed for the collection process. Software Used: SBC SOLUTIONS SOFTWARE, MS WORD, ACCESS, EXCEL, MAS90, POWERPOINT, 10 KEY CALULATOR (10000 STOKES PER MIN): Duties also included much more.

ACCOUNTS RECEIVABLES REPRESENTATIVE STARTEK (THIRD PARTY COLLECTOR) 11/2004-1/2005

· Inbound call center for AT&T/Cingular wireless. Customer service, collected and applied payments to customer accounts. Made payment arrangements within the company guidelines. Reinstated services when needed. Problem solved any issues that may have arisen. Awarded in the TOP COLLECTERS CLUB for the company. It

ASSISTANT COURT CLERK CITY OF ENID (JOB OPPORTUNITIES INC) 5/1994-10/1994

· Data entry, data processing, telecommunications, filing, typing, customer relations, assisted deputy court clerk with court dockets while in session and helped issue warrants when needed.

REFERENCES UPON REQUEST

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