Claims Specialist Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

KERRYKAY

DYBAS

K

Normal, Illinois 61761, 1-309-***-****, 1-309-***-****, ***********@*******.*** I am interested in starting a second career working for your company. This position would allow me to use my varied skills and ability to assist in achieving your company goals. My prior years of experience shows I have a proven track record of dependability and accountability. I am dedicated to giving good customer service and being a team player. I possess excellent interpersonal communication skills and remain professional in all my interactions with customers, co-workers, and management. I feel this position would be a perfect fit for my talents and skill set.

Excellent written and verbal

communication

Strong work ethic and team

worker

Works independently without

supervision

Conscientious with attention to

detail

Ability to work on projects and

give understandable

presentaitions

Accountable, dependable and

focused on customer service

and clients

Bodily Injury Claims Specialist - 33 years July 1988 - Current State Farm Auto Insuance Bloomington, il

Coordinated final decisions, including fair settlements and denial of liability Improved claims handling processes by analyzing, tracking, and troubleshooting root causes of previously handled claims

Maintained strict compliance with client and carrier guidelines applicable to injury auto claims Settled claims up to policy limits through skilled negotiations between involved parties Backed up fellow claims professionals in handling complex and problematic claims Stored and maintained the confidentiality of medical and legal claim documentation. Communicated with policyholders and claimants to acquire missing information for claims processing Made accurate determinations about claim evaluations and coverage comparing applications to established criteria

Updated databases with new information

Consistently met 80% metrics requirement set for phone calls. My average was 91% Metric met or exceeded for calendars, new claims, and mail Negotiated appropriate settlements on litigated files Appropriately managed file inventory of 294 claims on a daily basis Bachelor's Degree - Governor State University

D

Assoc. Degree/ Magna Cum Laude-Moraine Valley Community College

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