Medical Scheduler Management Specialist

Makala Malichi

PERSONAL INFORMATION

Address: **** * ***** ** ********, Az 85306

Phone: 317-***-****

E-mail: adn8pl@r.postjobfree.com

SUMMARY

I am a customer-oriented individual with over 4 years of experience working retail. I would think of myself as a driven and tenacious manager, with an enthusiastic approach to all duties that come with the job, from coordinating employees to handling budgets. I also have a proven ability to drive sales, recruit top talent, and come up with ingenious advertising campaigns that attract customers.

EXPERIENCE:

Orange Leaf -Frozen Yogurt, Zionsville, IN (August,2013 – November,2014)

Employee

Main responsibilities:

●Making Yogurt

●Cleaning Store

●Cleaning Restrooms

●Assisting customers and addressing their concerns

●Closing the store for the night

Meijer, Zionsville, IN (July,2015- December,2016)

Fashion sales/ Markdown retailer for entire store

Main responsibilities:

●Cleaning out fitting rooms

●Putting clothing away properly

●Assisting customers and addressing their concerns

●Use proper folding techniques when folding

●Markdown Items when due for each department of store

●Take inventory of items that are being over ordered

Pro-Ink Studios, Indianapolis, IN (January,2017- Current)

Store manager

Main responsibilities:

●Managing a team of 2 employees

●Planning various promotions and events for the shop

●Handling all merchandising, inventory control, ordering, cash control, and maintenance

●Organizing staff training

●Recruiting new employee

●Manage daily operation of retail shop, serving customers, and supervising inventory control

●Answer and resolve all incoming calls and requests in a timely, accurate manner

●Cultivated relationships with local businesses by representing Pro-Ink Studios at off-site events and functions to enhance networking opportunities.

●Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.

Ross, Glendale, Arizona (December,2018- April,2019)

Cashier/ Sales Associate

Main responsibilities:

●Providing speedy courteous checkout

●Cleaning out fitting rooms

●Putting clothing away properly

●Assisting customers and addressing their concerns

Maggianos, Scottsdale, Arizona ( April, 2019 - August, 2019)

Hostess

Main Responsibilities:

●making patrons or guests feel welcome and

●ensuring a pleasant experience by taking people to the table, offering menus, chatting or responding to inquiries, making sure tables are clean, Organized reservations and walk-in parties to ensure guest satisfaction,Scheduled all reservations and planned seating arrangements for lunch and dinner service

The Core Institute, Phoenix, Arizona ( June, 2019- December,2019 )

Medical Scheduler I

●Schedule clinic appointments including consultations, and follow-up visits,

●utilizing practice’s CPS and the Scheduling Assistant tool,Answered and directed phone calls to appropriate extensions processes, referrals through the referral system,

● contact patients to schedule appointment and import referrals/documents to patients chart,

●Collect all demographic, insurance and medical information and enter into CPS .

●Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.

The CORE Institute, Phoenix, Arizona (December, 2019 – November, 2020)

Document Management Specialist

●Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records,

●Keep tracks of inbound centralized fax lines and imports documents into the appropriate patient chart or spread to the appropriate department or provider delegate,

●Audits patient information to correct discrepancies and merges all duplicate charts,

●Enters PCP information into the Referring Providers database in CPS,

●Provides support for the Patient Portal system to both staff and patients,

●Maintains effective communication with providers, staff, and the public.

●Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.

Special Achievements:

Ran several successful promotions which lead to an increase in sales by 40% and I am certified by the Red Cross, with a bloodborne pathogen certificate

EDUCATION

●High school diploma, Brownsburg High School, graduated 2016

SKILLS

●Customer-oriented

●Leadership skills

●Knowledge of all relevant retailing legal and ethical requirements

●Great people skills

●Budgeting abilities

●Remarkable organizational skills

●Time management skills

●People management experience

●Demonstrate empathy, concern, good listening skills, and compassion for all patients.

●The ability to work under pressure and make fast decisions

●Strong verbal and written communication skills

●Capable to deal promptly with emergency situations

●The ability to follow instructions and deliver quality results

●HIPAA privacy regulations.

● consistent attendance and punctuality.

●Ability to multi task in a fast paced environment.

●Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, CPS/GE Centricity and Scheduling Assistant).

REFERENCES

Available upon request.

LANGUAGES

Proficient in English and Chinese

Contact this candidate