PATRICE BOYD

Austell, GA, *****

404-***-**** • adn8ox@r.postjobfree.com

Core areas of expertise include:

•10 plus years providing quality customer service

•Trained in HIPPAA Laws

•Windows, Microsoft Word, Excel, Power Point

•2 plus years in Sales and Marketing

•Highly organized and dependable

•Type 43 wpm

PROFESSIONAL EXPERIENCE OVERVIEW

Training Coordinator

Maximus Federal May 2021- Current

Remote (work from home)

Key Responsibilities

Train Customer Service Reps. to assist callers with calls about COVID-19.

Assist Trainers in Zoom meetings

Assist CSR with trouble shooting systems.

Train CSR to assist callers to find nearest location for vaccination.

Telesales Rep 1

Comcast Cable Jan. 2017- Apr. 2021

Alpharetta, GA

Key Responsibilities

•Upgrade existing customers with Xfinity home phone and internet

•Provide the customer with the best customer experience.

•Overview customer accounts

•Assist customer with Xfinity services.

•Sale cable and internet to Xfinity customers

Customer Service Rep

Alorica - Verizon Wireless

Kennesaw, Ga May 2014 – Dec. 2016

Key Responsibilities

•Assist with payment arrangements.

•Access and review bill

•Applied credits.

•Escalation’s resolution

Assistant Clerk for Elections

Cobb County Board of Elections, Marietta, GA Oct. 2014- Jan 2021

Key Responsibilities:

•Greeted registered voters (Seasonal)

•Scanned IDs and imported data into election information base.

•Filed voters’ ballots.

•Worked at two separate locations in Cobb County.

Receptionist

Memorial Hospital,

Chattanooga, TN. Aug 2010- Sept. 2014

Key Responsibilities:

•Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff.

•Answered five-line phones.

•Maintained medical records, technical library, and correspondence files.

•Transmit correspondence or medical records by mail, e-mail and fax.

•Performed various clerical or administrative functions, such as ordering and maintaining supplies.

•Interviewed patients to complete documents, case histories and billing and insurance form.

•Scheduled appointments.

Front Office Coordinator

Baptist Primary Care,

Knoxville, TN Aug. 2008- Jan 2010

Key Responsibilities:

•Greeted visitors, ascertain purpose of visit, and directed them to appropriate staff.

•Performed billing, insurance, and collections duties.

•Answered six-line phones.

•Typed and transmitted correspondence

•Ordered and maintained supplies and materials.

•Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

OTHER RELEVANT EXPERIENCE

Direct Support Personnel

SunRise Community,

Knoxville, TN 2007 – 2008

Customer Service Rep Knoxville, TN 2005-2007

GC Services (SPRINT & NEXTEL Call Center)

Page 2… R. Patrice Boyd Resume

EDUCATION & CERTIFICATIONS

High School, West High, Knoxville, TN

Diploma 2005

TN Tech of Knoxville, Knoxville, TN 2008

Medical Administrative Assistant

Certification

Billing and Coding Specialist

Certification

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