ROHILA M

Senior Scrum Master / BA

Email:adn8np@r.postjobfree.com Contact: 469-***-****

Professional Summary:

•10 years of experience in Requirements Specification, Scrum Master, Use Cases and User Stories.

•Business Analyst with experience in all phases of Software Development Lifecycle (SDLC) using Agile/Scrum and Waterfall Methodologies for Requirements specification, Story Boarding, development of Use Cases and User Stories

Highly efficient in Requirement Gathering, Modeling, Designing, Testing, Validation, Workflows, and Data Management.

Extensive experience in Waterfall and Agile (Scrum) methodologies, enterprise environments, architectural and solution design, implementation, and complex customizations.

Worked in all phases of Software Development Life Cycle (SDLC) including UAT Testing, Production and Deployment.

Knowledge of SFDC.

Efficient in reformulating strategies through Process Re-engineering, Change Management, Release Management and Process Improvements.

Good UI/UX development skills.

Lead planning meetings, eliciting requirements from stakeholders through Joint Application Development (JAD) sessions and Rapid Application Development (RAD) sessions, focus groups, and interviews for developing BRD, FRD, FSD and SOW.

Created Product Backlog, Sprint Backlog, Burndown chart, RFI, RFP and managed User Stories.

Expertise in conducting in-depth Problem Analysis, GAP Analysis, SWOT Analysis, Root Cause Analysis, and Impact Analysis. Assisted in conducting Cost Benefit analysis and ROI analysis.

Implemented data modeling techniques including data visualization, data warehousing and data mapping.

Conducted overall business management and data management by using Microsoft Excel and database tools including SQL, MySQL, and MS Access.

Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), Use Case diagrams, Wireframes, Mockups, including the business workflow.

Detailed knowledge on different modules within healthcare (Membership, billing, Enrollment, Claims, Capitation, Providers).

Good understanding about the Electronic Data Interchange (EDI) standard used in various business processes.

Knowledge in generating Reports, Analytic Snapshots and Dashboards, Enabling Email Services, and constructing Page Layouts.

Excellent interpersonal skills, effective writing, and oral communication skills.

Ability to work both independently and as part of a team to meet objectives. Possess ability to motivate a team towards successful completion of project milestones.

•Highly motivated and result driven professional adept at conflict resolution rapidly building cordial customer relationships between clients and vendors.

Education:

Master’s in Engineering Management, St Cloud State University 2014

Master’s in Computer Science, University of Northern Virginia 2011

Bachelors in Information Technology, Mahatma Gandhi Institute of Technology 2009

Technical Expertise:

Lifecycles & Methodologies

Agile, Agile Coach,Waterfall, Scrum Process

Databases and Testing Tools

MS SQL Server 2014, MS Access, Oracle 11g, 12c, Oracle PL/SQL, MicroStrategy 9.2.1, MicroStrategy Web, MicroStrategy Desktop, Toad, Rational Rose, SAP, Intuit Quick Base, Tableau, Quality Center 9.0/10.0

Analysis and Other Tools

Visio, SharePoint 2010, Java, JIRA, HP Quality Center, HP ALM, Intuit QuickBase, MS Project, MS Office Suite (Word, Excel, PowerPoint, Visio), Windows 2008 Server, Windows XP, Windows 7

Requirement Management

HP ALM, Blueprints, Doors, ERP, TFS

Document Creation/Management

MS Office Suite – Word, Excel, Outlook, Publisher, PowerPoint, OneNote,

MS Project, Adobe Acrobat, Lotus Notes

Content Management

MS – SharePoint

Database Management

MS-Access, SQL, MySQL, Oracle, Erwin, Guidewire, Informatica, ETL, STIBO

Business Modeling

Enterprise Architect, Balsamiq, MS-Visio, Rational Rose, Pencil

Business Intelligence

Cognos, Business Objects, Crystal Reports

Testing

Selenium

Bug Tracking/ Quality Control

JIRA, Rally, HP Quality Center

CRM

Salesforce, Pega, Dynamics 365

Languages

UML, HTML, CSS, XML, JavaScript, APEX, Visualforce

Operating Systems

Windows, Mac OS, Unix and Linux

Other Tools

PeopleSoft, PEGA, and Insurity

Methodologies

Agile-Scrum, Waterfall

Work Experience:

Client: Wells Fargo Charlotte NC March 2019 to Present

Role: Senior Scrum Master/ Project Manger

Responsibilities:

Implemented and enforced Scrum principles and practices, facilitated continuous improvement (CI), and identified and removed team impediments

Supported the Product Owner with documentation of User

Stories and Acceptance criteria

Monitored team backlog daily and ensured it accurately reflects the current state of the sprint

Facilitated daily scrums, stand-ups, and meetings

Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication

Managed risks to delivery

Established and actively managed all project and key stakeholder expectations and relationships.

Empower the team to make system and process improvements captured in sprint retrospective meetings

Supported IT unit creating functional specification documents for the design, development and implementation of project.

Supported project governance and provided regular project communications to the project manager and business areas.

Use key Scrum metrics to help deliver committed work

Manage sprint backlog items and tasks

Manage all Scrum boards and kabana boards .

Coached teams and programs in Agile development best practices on Agile, SAFe, Kanban, Scrum.

Wells Fargo Charlotte NC Aug 2017 to Feb 2019

Senior Scrum Master

Involved in all phases of meetings to understand the in-scope systems for cycles based on different regions.

Responsibilities:

Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents

Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning

Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams

Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes

Agile Coach for Two Agile teams of 5-7 members each one team for Android, other team for iOS.

Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines

Interacted with the Users by interviewing them, preparing questionnaire and getting feedback.

Worked as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast-changing environment to achieve company goal.

Mylan Pharmaceutical July 2015 to July 2017

Business Analyst,

Gathered, analyzed, and documented business requirements. In depth knowledge of UML in visualizing and documenting artifacts in Use Cases diagrams in Rational Rose and Visio.

Responsibilities:

Gathered business requirements by Interacting with SME, Developers, and stakeholders.

Involved in analyzing business needs, requirements and functional specifications associated with new systems development or enhancement work for MIS Desk.

Used Unified Modeling Language (UML), use cases and data flow diagrams to graphically capture system functionalities/behaviors.

Served as a single-point of contact between the Line of Business (LOB) and development and testing team for end-to-end application development/system enhancement.

Created detailed process flow diagrams of existing and of proposed systems using Microsoft Visio. Created use-cases and use case diagrams to ensure reliable results of implemented business/functional processes.

Defined project milestones, schedules, and monitored progress using MS Project and updated plans as required.

Served as an enthusiastic liaison between internal business, QA teams and support teams in the capacity of an experienced System.

Collaborated with the QA team in the development of test strategies/test plans and identification of test scenarios around critical business requirements.

Performed and documented system testing, performed analysis of testing issues, communicated issues to technical team, and assisted in user acceptance and regression testing.

Lockheed Martin Jan 2015 to June 2015

Business Analyst

Created and reviewed business requirements and functional specifications.

Responsibilities:

•Interacted with SME's for extracting requirements from discussions and documenting them into BRD.

•Participated and conducted daily standup meetings and owned daily milestones to gather and create reporting specifications.

•Identified and mapped detailed current processes, identifying gaps and failure points, performing root cause analysis and develop functional requirements.

•Worked extensively in Rational Requisite Pro to organize and catalog requirements.

• Responsible for creating workflows in MS VISIO in order to define end-to-end process.

• Point of contact between Data Model team and business for resolving the transformation gap by discussing with respective business team. Identify source systems, their connectivity, and related fields and ensure data suitably for mapping.

•Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes to the application

•Supported the assigned project manager with creating detailed project plans and assisted in developing, scheduling and tracking project time lines.

•Participated in Project Change Control, Defect Resolution and post go live enhancement sessions.

•Designed Use Case diagrams, Class diagrams, sequence diagrams, and process flows.

Sanofi Pasteur March 2013 to Dec 2014

Business Analyst

Involved in all the phases of software development life cycle (SDLC) and worked on Agile methodology.

Responsibilities:

Involved in the requirements gathering, development and maintenance of software.

•Developed flow diagrams for Business process of the company using Microsoft Visio.

•Conducted walkthroughs with department heads for deeper understanding of requirements.

•Used JIRA to review and update actives of user stories.

•Analyzed and documented requirement in Microsoft Excel and generated reports.

•Conducted JAD sessions with stakeholders, end and subject matter experts.

•Worked on MicroStrategy to design reports for the end users.

•Wrote software development plan, documented the User Manual and trained end users.

•Used VISIO and data flow diagrams to design Database Diagrams.

Office of Chief Technology Officer (OCTO) Nov 2011 to Feb 2013

Business Analyst

Created Current and Future Business Process Flows and worked with cross-functional teams to analyze data and identify ETL Logic for any system integration needs.

Responsibilities:

•Gather and analyzed Requirements on five (5) projects parallel with individual project deliverables with different set of stakeholder audiences for each project.

•Prepared documentation, project kickoff presentation, use cases, business process flows, test scenarios, and UAT testing coordination.

•Participated actively in the vendor interviews to understand the out of box tool/customization process to better judge and advice business on the best tool to be purchased.

•Created System Architecture flow to identify all the underlying Integrated systems

•Reviewed Backlog product grooming to create functional requirements and use cases to test Mobile applications and Web based applications.

•In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams in Rational Rose and MS-Visio.

•Work with application developers, architects and team members to translate the business requirements into successful working application, which satisfies the customer’s needs.

•Configured MicroStrategy Mobile and modified dashboards to work on iPad and iPhones.

•Participate in Testing activities and resolve any defects and issues raised during all test cycles

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