Intervention Specialist Service Representative
Resume:
Kitana Curry
RESUME
Montgomery, AL *****
adn8j3@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Accenture - Kansas City, KS
May 2021 to July 2021
Assisting customers with the process unemployment claims .
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Interacted with customers via telephone
• Managed customer accounts
• Monitored claims
Insurance Sales Agent
Globe Life Liberty National Division - Montgomery, AL March 2021 to May 2021
Implementing effective marketing strategies to sell new insurance contracts or adjust existing ones. Contacting potential clients and creating rapport by networking, cold calling, using referrals etc. COVID-19 Contact Tracer/COVID intervention specialist Maxim Healthcare
December 2020 to February 2021
My job role was a CIS (COVID intervention specialist) my role was to contact positive patients check on their well being, investigate and see if they have effected anyone or household is effected .give guidelines on isolation and quarantining.
Contact Tracer
IBM - Montgomery, AL
November 2020 to December 2020
Communicates with contacts to notify them of exposure, provides disease and transmission information, gathers data on demographics, living arrangements, and daily activities. Asks about signs/symptoms and underlying medical conditions.
Customer Service Representative
TRC Staffing - Montgomery, AL
March 2019 to October 2019
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling. Also Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Customer Service Representative
Bank of America - Montgomery, AL
June 2017 to May 2018
My position at Sykes was to help people one caring interaction at a time, answer questions, process transactions and assist customers by phone.
Education
High school diploma or GED
Carver Senior High School - Montgomery, AL
August 2013 to May 2017
Skills
• Cold Calling
• Computer Operation
• Customer Service
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Computer Skills
• Computer Literacy
• Leadership Experience
• Multi tasking
• Typing
• Time Management
• Babysitting
• Caregiving
• Cooking
• Windows
• Word Processing
• Excel
• Experience with Children
• Office Experience
• Childcare
• Phone Etiquette
• Communication Skills
• Data Entry
• Meal Preparation
• Home Care
• Microsoft Excel
• English
• Sales
• Clerical Experience
• Medical Terminology
• Customer support
• Marketing
• Insurance Sales
• Healthcare
Certifications and Licenses
Contact Tracing
Present
Data Privacy Training
Present
Assessments
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate