Michael Shepard Jr.

312-***-**** E: adn8ih@r.postjobfree.com Chicago, IL

EDUCATION

Chicago State University – Chicago, IL June 2023 (expected) Bachelor of Science in Business GPA: 3.5

Major: Management Informa on Systems

Relevant coursework: Social Media Integra on, Business Analy cs, Physiological Concepts Business Management decisions related to culture impact, values, and visions.

Northern Illinois University – Dekalb, IL August 2019 – December 2019 Bachelor of Science in Business GPA: 3.4

Major: Business Administra on

Relevant coursework: Opera ons Management and Informa on Systems, Excel spreadsheets, Microso word PROFESSIONAL EXPERIENCE

Tes ng Technician March 2021

Covid Diagnos cs – Northbrook, IL

● Provide pa ents with self-serve Covid test

● Communicate effec vely with the dispatch team

● Properly handle both rapid an gen covid test and pcr saliva test

● Familiarize lab and prepare customer requisi ons Sole Proprietor/ Owner January 2020

Mike’s Enterprise LLC – Chicago, IL

Owner of my own business providing car rentals and selling apparel

● U lize knowledge and research to make decisions for my business

● Management mul ple cars and provide excellent customer service

● Both design and management apparel designs

Ba ery Swapper September 2020

Divvy – Chicago, IL

● Travel throughout the city providing maintenance to Electric Bikes (eBikes) in the bikeshare system

● Communicate effec vely with the Opera ons Management team

● Provided with a company car and performed work du es in all condi ons,weather types, and environments

● Assist customers with issues and provide friendly customer service in the field

● Li and carry 80Lbs or more

Cashier May 2020 – December 2020

Jewel Osco – Chicago, IL

● Provides a posi ve customer experience with fair and friendly service.

● Greet customers, scan groceries, and handle cash and electronic transac ons. Resolves customer issues and answers ques ons.

Dining Hall Associate August 2019 – December 2019

Northern Illinois University – Dekalb, IL

● Cleaned and sani zed tables and other surfaces.

● Prepared, served and restocked hot and cold food to campus community

● Performed cashiering and cash handling du es.

● Respond to customer inquiries or problems in a courteous manner. Seasonal Sales Associate November 2018- January 2019 Five Below– Evergreen Park, IL

● Welcomed customers, answered ques ons, helped locate items, and provided advice or recommenda ons

● Replenished merchandise onto shelves

● Conducted cashier du es such as, opera ng scanners, cash registers, and other electronics. Event/Security staff June 2018- Current

Safe Security Systems (S3) – Chicago, IL

● Served as contract event staff for concerts and other special events

● Intervenes in poten al conflicts for the purpose of minimizing disrup ons of ac vi es

● Reported observa ons and incidents to supervisor Cap 2 Associate August 2018- June 2019

Walmart– Orland Hills, IL

● Unloaded general merchandise trucks and separated products on to different pallets according to each department.

● Stocked merchandise onto shelves to ensure all products are available

● Greeted and assisted customers with their product needs Videographer May 2018 – October 2019

BallerTV – Chicago, IL

● Operated video cameras, keeps score of each game, and verifies team informa on for game

● Maintained equipment inventory and quality

● Communicated and troubleshoot issues with BallerTV support staff INVOLVEMENT & VOLUNTEER EXPERIENCE

● Chicago Kappa Leadership Ins tute February 2016-June 2019

● BP Global STEM Academy Scholarship June 2018- July 2018

● Animal Welfare League Volunteer December 2016- February 2019

● Brookfield Zoo King Conserva on Scholar December 2016- December 2018 HONORS & AWARDS

● The Na onal Society of Collegiate Scholars (NSCS) Spring 2020 SKILLS: Videography Excellent Communicator Outstanding Customer Service Provider ServSafe Cer fied (October 2019)

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