Administrative Assistant Office
Resume:
Joy Mayhugh
Administrative Assistant IV University of Louisiana at Monroe - CHS Dean's Office
Monroe, LA 71201
adn8h1@r.postjobfree.com
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed. Highly proficient computer user with background in search engine optimization and web design. Outgoing and detail-oriented, proficient at building and maintaining professional relationships.
Work Experience
Administrative Assistant IV
ULM-CHS-Dean's Office - Monroe, LA
May 2019 to Present
• Arranged meetings for The Dean of CHS
• Provided support for The Dean
• Made travel arrangements for The Dean
• Keep Dean's Calendar
• Answer phone and keep scheduled appointments for Dean
• Maximized smooth office operations by prioritizing my tasks
• Carried out receptionist duties such as answering phones and directing professors, faculty and staff to the correct place to send forms
• Completed clerical tasks including faxing, scheduling, filing, payroll, hiring, training forms, and collection of SACSCOC documentation.
• Assisted with data entry
• Payroll paperwork for all hires - New and Re-appointed, Full-time and Part-time.
• Retirement and resignation paperwork
• Professorship and chair Budgetary paperwork
• Updated master spreadsheet of current faculty and staff for our College
• Kept $300,000 PT/OL budget for our college
• Created new filing system and streamlined paper flow for payroll system Administrative Assistant III
ULM -School of Allied Health - Monroe, LA
April 2018 to May 2019
• Responsible for taking and routing calls for the SOAR/KINS Department.
• Make appointments for students to see advisors
• Fill out degree sheets
• Lift holds for students in KINS
• Collect training certificates for SOAR
• Hire, train and if necessary fire all Student workers for our department. Responsible for all paperwork related to those activities.
• Make schedules for Student workers
• Responsible for keeping in order all KINS Progressed Student Files, GA Student Files,as well as administrative files
• Responsible for Travel expenses for faculty, all office supply orders and any check requests made.
• Responsible for keeping all faculty and staff up to date on all training.
• Responsible for turning in all part-time and adjunct faculty time. Administrative Coordinator
University of Louisiana at Monroe - SLP Department - Monroe, LA August 2017 to April 2018
2
• Responsible for taking and routing calls for the SLP Department and Autism Center
• Make appointments for students to see advisors
• Make appointments for patients to get evaluations at the center
• Send out invitations to and conferences or seminars held by or through The Autism Center and SLP Department.
• Collect monies, make deposits and balance spreadsheets for seminars and conferences
• Hire, train and if necessary fire all Student workers for our department. Responsible for all paperwork related to those activities.
• Make schedules for Student workers and Gas.
• Responsible for intake of all new SLP Graduate School Applications
• Responsible for keeping in order all SLP Progressed Student Files, GA Student Files, Graduate school student files as well as patient files
• Responsible for Travel expenses for faculty, all office supply orders and any check Requests made.
• Responsible for keeping all faculty and staff up to date on all training.
• Responsible for turning in all part-time and adjunct faculty time. Administrative Assistant Intern
NOVA Workforce Institute - Los Angeles, CA
February 2017 to April 2017
Monroe, LA
• Recreated client database to make more user friendly,
• Made the hard copy filing system consistent,
• Answered phone,
• Took messages,
• Added new clients to the database,
• Created online presence
• Created FB content and Ads
Customer Service Representative (Seasonal Temp)
Sitel (Starbucks) - Monroe, LA
September 2015 to January 2016
• Answer customer emails,
• Resolve account issues,
• Issue new Starbuck Cards,
• Create tickets for suspected fraud
Customer Service Representative
Century Link - Monroe, LA
January 2015 to June 2015
• Answer Customer calls and inquiries,
• Create new tickets for new installations,
• Create Tickets for uninstalls,
• Correct mistakes customers have with billing
Call Center Team Lead (Remote)
S&D Designs - Monroe, LA
June 2008 to January 2015
• Assisting Supervisor,
• Coaching/ Training,
• Scheduling,
• Payroll,
• Keeping up with team call stats,
• Handling escalated calls
Senior Operations Specialist
JP Morgan Chase - Monroe, LA
September 2012 to August 2013
Completed chain of title paperwork and sent to attorneys for foreclosure proceedings Owner/Proprietor
JCM Designs - Monroe, LA
June 2011 to September 2012
• SEO Optimization
• Web page development and design
Front Office Assistant
Joyner Pulmonary Clinic - Monroe, LA
September 2002 to May 2008
• Answered Phone
• Made appointments/ Rescheduled Appointments
• Verified Insurance/ Checked for co-pay amounts
• Filed insurance
• Data entry
• Hard copy filing of patient files
Education
BS in Business Administration
Ashworth College - Monroe, LA
May 2018
Associate in Business Management
McCann School of Business & Technology - Monroe, LA June 2017
Skills
• PAYROLL (6 years)
• SCHEDULING (6 years)
• FILING (5 years)
• OPTIMIZATION (1 year)
• SEARCH ENGINE OPTIMIZATION (1 year)
• Microsoft Office
• Data Entry
• Organizational Skills
• Outlook
• Administrative Assistant
• Receptionist
• Word
• Billing
• Microsoft Excel
• MS Office
• Time Management
• Excel
• Administrative Experience
• Microsoft Word
• Adobe Acrobat
• ICD-9
• ICD-10
• Microsoft Powerpoint
• Microsoft Outlook
• Medical Receptionist
• Insurance Verification
Certifications and Licenses
Driver's License
Assessments
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Familiar
September 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Working with MS Word Documents — Proficient
September 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Administrative Assistant/Receptionist — Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Written Communication — Proficient
January 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Familiar September 2020
Planning and managing resources to accomplish organizational goals Full results: Familiar
Working with MS Word documents — Proficient
September 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
September 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Administrative support professional fit — Proficient January 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Proofreading — Familiar
February 2021
Finding and correcting errors in written texts
Full results: Familiar
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Scheduling — Familiar
January 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Electronic health records: Best practices — Proficient February 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• QuickBooks
• Microsoft Office Suite
• Medical Reception
• Patient Service
• Insurance Verification
• File Insurance Claims
• ICD-9/ICD-10/HIM
• Filing
• Scheduling
• Payroll
• Search Engine Optimization
• HTML
• 35-40 WPM
• Shipping/Receiving
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