Work Experience

Maria Criselda C. Igna

** ******* ****** **.

BF Resort Village, Las Pinas City

PHILIPPINES

Mobile: +63-947*******

Email: adn8gg@r.postjobfree.com

Skype ID: criselda.igna1

January 29, 2018 – December 2021 Rock Properties

EXECUTIVE ASSISTANT TO THE PRESIDENT/ADMIN ASSISTANT

-

-

-

-

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests and performing clerical functions Manages correspondence, compiles information, and drafts communications and presentations

Takes proactive approach to ensuring the President is well-organized and is staying ahead of schedule.

Calendar and Scheduling; Travel, Hotel and Tour arrangements. December 10, 2018 – January 2020 Corporate Power

PROJECT LEADER

-

-

-

-

-

-

-

Coordinating manpower and internal resources required for the Projects Managing project progress and escalating issues received to VP for Operations and President for resolution

Ensuring projects meet deadlines

Communicating with clients and project team to ensure smooth progress Maintain project documentations in company systems Create and Maintain Workflow Manual

Generating reports as deemed necessary for the Project September 2015 – October 2016 Asia Bridge Forum

ABF ADMINISTRATOR

Finance: (1) In charge of coordinating with EO finance staff to reconcile all payments made and also deposits held for ABF members; (2) Work with local chair and organizers of any event to ensure that payments are wired properly.

Board Support: Participate in Board meetings, takes notes and circulate them; (2) Organize Board Meeting schedules and set up call details

Membership: (1) Assist Membership chair in the processing new member applications, (2) Coordinate with applicants on filling up applications

Event Planning: (1) Front person to coordinate with Event chair, and local organizers for all events; (2) Follow up with members to ensure prompt registration to all the events; (3) Manage communications with members about events, dates and other logistical needs.

Event Coordination: (1) Attend events to provide Administrative support; (2) Manage registration of the event; (3) Print, distribute, collect, data input and analyze event survey forms; (4) Ensure forum meeting rooms are set up properly and all materials are complete.

EO Liaison: Liaise with all EO staff in the region and the world to ensure that all ABF requirements are taken care of and to assist other EO needs. November 2013 – February 2014 Freelance Transcriber

Takes audio files and types what is being stated/heard from the recording of Company Seminars, etc

September 2010 – February 2013 Technoclean Philippines Inc. EXECUTIVE ASSISTANT

Management Support Team

- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests and performing clerical functions

- Manages correspondence, compiles information, and drafts communications and presentations

- Takes proactive approach to ensuring the President is well-organized and is staying ahead of schedule.

- I have experiences like Assisting different department in an organization like HR

(sourcing, recruitment, spearheading updating the company uniform and employee manual, layout company calling card), Accounting (conducting mini-audits, managing receivables, coordinating with Auditors), Legal/Admin (Coordinating with the Corporate Secretary, Managing the CCTV of the company, organizing the training needs of the employees), Project Management and other ad-hoc task assigned by the President

July 2007 – January 2010 First Advantage Philippines Inc. CLIENT MANAGER

Client Management Team

- Handled Three (3) direct staff under me with Clients from Asia like Singapore, Malaysia, Thailand, Hong Kong, United Kingdom and Philippines

- Responsible for receiving and checking the completeness of the screening request received from the clients

- Request from the clients the mandatory documents and information needed for the background screening (eg. transcript of records)

- Oversee and check the components in the creation of cases in the system

- Monitor case statuses and completeness of the verification results

- Final review of drafted reports and sending it to the clients

- Conduct client visits as deemed necessary to discuss important details about the background screening requests

- Prepares the invoices of processed background screening requests on a monthly basis

March 2003 – June 2006 SB Cards Corporation

(Issuer of Diners Club International & Security Bank Mastercard) JUNIOR ASSISTANT MANAGER

Backroom Representative (Operations)

- receives inquiries, requests & complaints of cardholders from the call center

- ensures that the inquiries, request & complaints are immediately processed within the unit’s benchmark

- endorses requests and complaints to the other departments concern for the timely resolution within the established benchmark

Member Services Representative (Call Center)

- attends to the club members inquiries, requests & complaints w/in quality

- promote the products & services of SB Cards Corporation Educational Background

Year School

Graduate 2007 Ateneo Graduate School of Business

Degree: Masters in Business Administration

Tertiary October 2001 St. Paul College of Manila

Degree: Bachelor of Science in Commerce Major in Marketing Skills/Talents/Other Qualifications

- Bank Products and Services, Credit Cards, Loans and Call Center - Knowledge in Zoom Conferencing

- Has 32 Units and knowledge in Accounting - Knowledge in Elementor

- Languages spoken, read and write: Tagalog and English - Knowledge in Monday.com

- Can operate office machines such as: Typewriter (manual or electric) - Knowledge in Smartsheets Computer

Photocopying Machine

- Knowledge in Google Suites

- Knowledge in Asana

Fax - Knowledge in Appfolio

-

-

-

-

-

Knowledge in using the Internet and E-mail

Knowledge in Quickbooks accounting system

Knowledge in Infusionsoft (Newsletter layouting)

Basic Knowledge of Wordpress

Knowledge in Dropbox

- Uses LastPass and Zoho Vault

Contact this candidate