Robbin E. Gill

Milwaukee, WI

adn89u@r.postjobfree.com

414-***-****

OBJECTIVE:

To obtain a position that will utilize my project management skills. My experience shows that I'm a very analytical and effective employee that can be a team player, as well as provide excellent customer service.

ADDITIONAL SKILLS:

● Over 9 years’ experience with Fidelity/MSP/LPS. ICMP/LIV Equator BPO Direct CSI Tool ERNG, I Dial

● Over 15 years of Customer Service experienced

● Over 9 years of Mortgage Servicing experience (Freddie Mac/ FHA, and conventional loans)

● PC literate

● Kenexa- Brassring, and FOX experience,ATS experience

● Recruiting

● Sourcing / skip tracing experience / scheduling/Onboarding

● Manage the hiring process of potential candidates for hire

● Experienced in maintaining confidentiality with personal information

● Windows operating systems, Word and Excel, Microsoft Office Suite,Outlook, Google Docs

EXPERIENCE:

Johnson Controls - (3/2019 - Current)

● Receiving Inbound Facilities calls from Hospitals, Unvirsitys, Airports, Train Stations, and nursing facilities.

● Reviewing facility work orders

● Dispatch technicians to facilities

● Provides an update on the facility request

● Call out on express events

SEEK Careers and staffing - Talent Specialist (4/2018 - 9/2018)

● Interview and screen candidates

● Filling request from clients

● Extraordinary customer service

● Schedule interviews

● Travel to client locations

● Extend offers to candidates

Scion Dental - Customer Service Representative (10/2017 - 4/2018 - 9/2018 - 3/2019)

● Take inbound calls from providers and customers

● provide updates to customers and providers

● provided basic dental knowledge to customers

● provide status updates on dental claims

Cielo- Recruitment Specialist (07-2016- 10/2017)

● Timely review of applicants who have applied via the applicant tracking system.

● Source candidates via resume databases and networking sites using basic Boolean search language.

● Proactively and regularly communicate the status of each search.

● Develop interview schedules to ensure qualified candidates are evaluated.

● Complete phone interviews and documents candidate responses, effectively screening in or out of the process based on position requirements.

● Scheduling Hiring Manager Interviews

● Evaluate candidates against position requirements.

● Assist with administrative tasks.

● Update candidate statues in the appropriate recruitment systems (ATS, TRM, etc.)

● Helping candidates accept offers online

● Effectively communicate with candidates via phone or video.

● Assist with Posting jobs

● Ability to support up to multiple client accounts at one time.

● Onboarding candidates

Molina Healthcare- Member Service Representative- LTE (03/2016- 7/2016)

● Responds to incoming calls from members and providers excluding provider

● claims calls.

● Accurately records all calls as applicable.

● Achieves individual performance goals as it relates to call center objectives.

● Assists callers with Web Portal registration and utilization.

● Engages and collaborates with other departments as applicable.

● Provides new and existing members with the best possible service in relation to

● billing inquiries, service requests, suggestions and complaints.

● Resolves member inquiries and complaints fairly and effectively.

● Provides product and service information to members, and identifies opportunities

● to maintain and increase member relationships.

● Recommends and implements programs to support member needs. Kohl’s Corporate - Centralized Staffing Specialist- LTE (07/2015 – 12/2015) Menomonee Falls, WI

● Executed staffing goals for each individual Kohl’s department stores

● Tracked and updates the application process for potential candidates

● Reviewed of a high-volume of applicants with in the ATS tracking system

● Daily sourcing for new applicant flow using Indeed, Monster, and Milwaukee Jobs

● Provided useful feedback to management to improve the recruitment process

● Provided floor support when supervisor’s and management were not available

● Maintained confidentiality with applicant's personal information

● Scheduled and monitors a high-volume of applicant interviews, follow up with potential

● candidates regarding recruitment and hiring processes

● Provided recruiting support for multiple regions and stores

● Contacted candidates by phone to advise of interview and orientation times and dates Worked At Wells Fargo From (2007-2015) continuously without any gaps in employment for 9 years.

Wells Fargo Home Mortgage - Collections Representative 2 - (05/2014 – 07/2015) Milwaukee, WI

● Managed default accounts 60 -90-120 days and grater past due to cure delinquency

● Resolved escalated customer issues through research and made customer accommodations

● in a high volume call center

● Performed daily account maintenance by analyzing and reconciling discrepancies, soliciting

● and collecting customer payments, updating customer accounts

● Collected and negotiating total amount due on all accounts to reduce delinquent accounts

● Reduced the amount of delinquent accounts by negotiating and reorganizing payment plans

● Wells Fargo Home Mortgage – Loss Mitigation Specialist - (04/2009 – 05/2014)

● Milwaukee, WI

● Provided excellent customer service during the Loss Mitigation process

● Gathered Hardship information for potential Retention/Liquidation options

● Analyzed hardship information: hardship letter, financial worksheet, paystubs, Credit reports,

● tax information (all schedules) lease agreements, profit and loss statements

● Reviewed the file before processing to underwriting

● Researched and resolving discrepancies per day with an error rate of less than 1%.

● Evaluated borrower financial situation and negotiate terms of repayment plan Analyzed

● loan modification or HUD partial claim to bring account current or liquidate account

● Restructured financing for residential loans prior to or during the foreclosure process

● Educated customers on escrow analysis, insurance and taxes.

● Managed a pipeline of over 150 homeowners while in the Loss Mitigation process

● Provided underwriting assistance for FHA homeowners

● Worked closely with First American Title with title issues on the homeowners behalf Wells Fargo Home Mortgage - Collector 1 - (01/2007 -04/ 2009) Milwaukee, WI

● Resolved dissatisfied customers concerns that had become escalated beyond other

● collection representatives

● Assisted with training new hires to the collections department

● Work with delinquent customers from all different investors to try to get them set on a

● retention options.

● Assisted supervisors, work directors and team leads with any special projects that have

● deadlines for completion

● Conducted on the job coaching/ training with other representatives and give feedback to

● the supervisor

● Worked with supervisors on the collections floor to motivate and maintain a comfortable

● atmosphere

● Provided floor support to new staff to ensure the customers received excellent customer

● service.

Education: Ashford University- 07/2019- Current

Contact this candidate