Jeremy Warne

Luxary Sales Specialist / Luxary Supervisor/Assistant manager

A seasoned sales professional with over 9 years of experience including detailed management of Luxary outlets. centred around delivering results and experiences within the retail and hospitality sectors, brings expertise and a deep passion for luxury sales, generating trusted relationships with VIP and discerning customers, loyalty and ultimately, sales. Has guided, coached, and delivered consultative sales experiences, speaking directly to customers' needs, wants, and desires and using a deep knowledge of products and brands to win sales conversions. A positive track record as a Top Salesperson demonstrates personal credentials obtained through the delivery of fantastic customer experiences. Extends skills as a leader, modelling best practices, loyalty-generating customer skills and confident approaches to sales management.

Oxford, UK

+44 (0-750*-***-***

adn86c@r.postjobfree.com

+9 Years in Luxury/Bespoke Sales, Retail & Customer Service

EXPERTISE

Sales Leadership

Sales Planning

Consultative Sales Techniques

Luxury Sales Consultations

Client Sales Experience

Customer Experience

Business Development

Customer Management

Relationship Building

Sales Coaching

Visual Merchandising

Stock Management

Sales Forecasting & Reporting

Exemplary Customer Service

VIP Sales Journey

Store-level HR

Account Management Tactics

Personalising Communications

Loyalty Programmes

Customer Retention

ACHIEVEMENTS & HIGHLIGHTS

Winner of Top Salesperson with Brooks Brothers, Moss Boss Group, Orlebar Brown, and Savoy Taylors, with back-to-back annual awards for exceeding sales KPIs

Selected on multiple occasions to step up to leadership roles, and was recognised as an influencer in boosting store sales to surpass £1.5million turnover targets

Gained a reputation for going above-and-beyond in luxury, high-end and discerning customer settings with a passion for products, and consultative sales tactics

Expertise in CRM and relationship-building skills, following up across all customer communication channels to convert hot leads and opportunties, inc. via Whatsapp

CAREER EXPERIENCE

Brooks Brothers UK

Supervisor*(Acting ASM)

Sept 2019 – july 2021t, Bicester Village Designer Outlets

Brooks Brothers is the original authority on American style. As Sales Supervisor, drives a 10-strong sales team to deliver exclusive customer experiences and strong sales KPIs. Is key to training teams in personalisation techniques and account-management style approaches to sales that generate a loyal, repeating customer base. Proven track record of driving and supporting the store manager to achieve store results as part of the management team.

Inspires the sales team to deliver an amazing customer sales experience every time

Extends support to growing duties, with oversight of sales planning and VM

Generates commercial reports for senior managers and area managers

Uses insight into sales trends to optimised stock ordering, POS and VM strategies

Orlebar Brown (Chanel Group)

Senior Sales Consultant / Keyholder

May 2018 – Sept 2019, Bicester Village Designer Outlets

Orlebar Brown are the original tailored swim shorts brand. As a Sales Consultant, entrusted as a keyholder, swiftly delivered an impact to the consultative sales experience that boosted sales within the Retail and Outlet divisions.

Deputised for the Sales Manager through a 2-month secondment to cover absence

Defined best practice sales experiences via consultative, personalised conversations

Built strong customer loyalty and repeat sales, upsale and cross-sale opportunities

Sustained high personal KPIs for customer satisfaction, sales and conversions

Supervised a 5-strong team on a daily basis within a distinguished retail setting

Delivered daily reports to HQ, and delivered feedback to buyers on sales trends

Savoy Tailors Guild (Moss Boss Group)

Senior Sales Officer

Dec 2014 – May 2018, Bicester Village Designer Outlets

Savoy Tailors Guild is a quintessential heritage brand in the UK. Achieved swift promotion from Sales Assistant to Senior Sales Officer via exemplary customer satisfaction and sales record, led the VIP customer experience in the delivery of tailored luxury suits.

Provided an exclusive customer meet+greet to boost initial customer impressions

Captured customer requirements, wants and preferences to recommend products

Delivered detailed information on product ranges, promotions and add-on extras

Guided customers through a consultative sales experience that maximised sales

Hosted suit fittings with experts that increased purchase rates of high-ticket items

Coordinated behind-the-scenes tailoring, personalisation services and basic tailoring

Generated a loyal, repeating customer base, personally requested by key clients

CAREER EXPERIENCE

Havana House Cigars

Retail Assistant

July 2014 – Sept 2014

Havana House Cigars are a major UK merchant of cigar products in the UK. Through an exclusive, VIP customer experience, was responsible for managing the entire sales lifecycle with customers, delivering exceptional customer service and strong sales results.

Consulted with customers to capture their preferences and wants from high-quality products, and delivered a VIP sales experience

Successfully converted touch customer enquiries into positive sales conversations through mirroring techniques, consultative approaches and communication skills

Used a deep knowledge of add-on products including cases and assorted sundries to influence customers into additional purchases

Created high-impact visual displays that uplifted seasonal sales

Key to creating a welcoming, engaging and friendly environment in-store to build a positive customer experience at every stage of the customer journey

Selected to supervise juniors within the team and facilitate all colleagues to reach their potential in customer care, sales and service standards

Handled stock pricing, audits, movements and transactions

V.I.P E-Liquid & Cigarettes

Retail Assistant

July 2014 – Sept 2014

VIP E-Liquid & Cigarettes sells premium products to discerning customers. As a Retail Assistant, was key to the sale of exclusive products, delivering personalised customer experiences from initial enquiry and store entry to long-lasting loyalty and repeat sales.

Consulted with customers, used key questioning techniques to capture needs, wants and wishes to match products to their requirements

Visually merchandised stock to create an appealing display to increase sales

Used a deep knowledge of products to generate upsell opportunities

Developed a reputation for winning difficult customer sales through the use of personalisation techniques in sales conversations

EARLY CAREER

Bar Tender – The Lamb Public House (2012 – 2013): demonstrated high skill in diving exceptional customer service, making sales and developing positive working relationships to generate a loyal customer base

Personal Trainer, Andover Leisure Centre (2011 – 2012): developed fantastic client relationships, delivered a personalised client experience from start to finish, managed the client base and supported business development

Fundraiser, The Phone Room (2012 – 2012): proactively and regularly made phone calls to clients to raise awareness and interest in charities to generate extra revenue, pitching on the aims and ethos of non-profits to meet KPIs

Receptionist, Bourton Mill Health Club (2008 – 2012): excelled in busy operations, driven to deliver exceptional customer experiences, superb clarity in communications and a warm, welcoming customer service

EDUCATION

Henley College

Art Foundation

2012 – 2013

Premier Training Int.

Level 3 NVQ Diploma in Sports Massage & Personal Training

2009

Premier Training Int.

Level 3 NVQ Certificate in Fitness & Instruction

2009

Premier Training Int.

Level 3 NVQ Certificate in Personal Training

2009

Premier Training Int.

Level 3 NVQ Certificate in Sports Massage

2009

Wheatly Park School

GCSEs, Inc. English & Maths

2005

IT SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Avaloq

Lotus Notes

Novell

Test Manager

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