Social Media Service Agent
Resume:
Curriculum Vitae of
Chevaughn Petersen
Phone: 071*******
Email: adn84k@r.postjobfree.com
Address: *** ****** **** *********** ****** 4052
OBJECTIVE
STATEMENT
Dedicated Customer Service Agent dedicated to providing quality care ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer services industry.
EMPLOYMENT
HISTORY
Customer Services Agent, Nimble Group Durban.
09/2020- Current
Duties and Responsibilities:
Solving all customers’ queries.
Sending statements and letters daily.
Setting up payment arrangement for overdue accounts.
Assisting in all social media queries.
Customer Service Agent, Edcon Durban.
10/2016-09/2020
Duties and Responsibilities:
Solving all customers’ queries.
Sending statements and letters daily
Working very close with the Admin Department.
Assisting with social media queries
Selling financial products
Receptionist, 180 on West Accommodation Durban
03/2015- 09/2015
Duties and Responsibilities:
Checking guests in and out of Hotel
Making staff schedules for breaks and work days
Checking if all rooms have been cleaned.
Supervisor, Villa Le View Durban
06/2014 -12/2014
Duties and Responsibilities:
Checking guests in and out of Hotel
Making staff schedules for breaks and work days
Checking if all rooms have been cleaned.
Stock control.
EDUCATION
Contact centre and BPO LEVEL 3
2016-2019
Maharishi Invincibility Institute
Basic Ambulance Assistance course
2013-2013
Emergency and Health Training Academy
Fairvale Secondary School
1999-2004
Matric Certificate
ADDITIONAL
SKILLS
Customer Services
Team Player
Time Management
Self-driven
REFERENCES Rhoda Lutchanna 074*******
Vanishree Reddy
Denzil Hughes
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