Contact Details Duty Manager

Curriculum Vitae

Of

ANNELISA SITHOLE

Ivory Groove Apartments, Northriding, 2159

Telephone: +276********/+276******** (Mobile)

Email: adn7zg@r.postjobfree.com

Personal Profile

Gender : Female

Marital Status : Single

Nationality : South African

Languages : English and Zulu

ID Number : 880**********

Hobbies : Reading, listening to music and social networking

Professional Profile

I am a dedicated and customer-driven and orientated receptionist/resevationist with a splendid track record in achieving outstanding customer service. I possess exceptional interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. I thrive in being part of, as well as managing, motivating and training, a successful and productive front desk/office team even in highly pressurised and challenging working environments.

Career Summary

2010–2014 TOWN LODGE, SANDTON (The City Lodge Group)

Receptionist/ Night Audit

1.To undertake front of house duties, including meeting, greeting and attending to the

Needs of guests, to ensure a superb customer service experience.

2.To administer reservations to ensure that room bookings are made and recorded accurately and also to ensure that all reservations and cancellations are processed efficiently.

3.To build a good rapport with all guests and resolve any complaints/issues quickly to

Maintain high quality customer service.

4.To assist in dealing with customer complaints in an effective and courteous manner,

Providing or seeking solutions as quickly as possible.

5.To be responsible for accurate and efficient accounts and guest billing processes and undertake banking tasks when so required.

6.To assist in keeping the hotel reception area clean and tidy at all times.

7.To undertake general office duties, including correspondence, emails, filing and

Switchboard operations so to ensure the smooth running of the reception area.

8.To keep up to date with room prices and special offers in order to provide accurate information

To guests.

9.To report any maintenance, breakage or cleanliness problems to the relevant manager.

10.To administer the general petty cash system and float in an accurate manner.

11.To undertake all training as required (e.g., first aid, health and safety, customer service).

12.To adhere to all fire safety test procedures and to assist in the evacuation process in the

Event of fire.

13.To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as

And when required.

2014-2015 July Eco park Lodge Centurion

Receptionist /Reservationist/Duty Manager

2015 July-Present Mercure Hotel Randburg (Accor Hotels Group) Reservationist/Receptionist/Duty Manager

Education and Qualifications

School Attended : PJ Simelane Secondary School

Highest Grade Completed : Grade 12 (Matric)

Subjects Completed : English, Zulu, Biology, Geography, History, Travel and Tourism

(Matric)

Tertiary Qualifications and Training

Institution : Theta / City Lodge Learnership

Course : NQ Level 4 National Certificate in Accommodation

Year Completed : 2008

Institution : City and Guilds

Course : Certificate in Hospitality Operations

Year Completed : 2011

Institution : City and Guilds

Course : Diploma in Hospitality Operations

Year Completed : 2014

Professional Development

Team Building

Appraisal Training

Presentation Skills

Creativity Training

IT Skills

Word, Excel, Access, PowerPoint, Internet and Email

Amadeus,Apex and Opera version 5

References

Name : Sharon Graham

Contact Details : 082-***-****

Occupation : Assistant General Manager City lodge

Name : Godfrey Shilenge

Contact Details : 073-***-****

Occupation : Front Office Manager City lodge

Name. :. Sharon Mzondiwa

Contact Details : 011*******

Occupation : Front office Manager Mercure Hotel

Name. : Anton Briel

Contact Details. : 012-***-****

Occupation. : General Manager Eco Park Lodge

Contact this candidate