Project Manager, Team Manager, Trainer, Risk Management, Inventory Mgr

Richard Rapa

**** **** ***** ***, *********, GA *0188

C: 678-***-**** ********@*******.***

Professional Summary

Accomplished professional with a successful track record of leading teams, managing projects and reaching goals

within guidelines, budgets and timelines. Expertise in handling large projects with many moving parts while meeting high standards of quality and productivity.

Skills

Communication

Leadership

Reporting

Team and Project Management

Supervising

Finance

Customer Service

Organizing

Problem Solving

Supply Chain

Forecasting

Work History

7/2018-6/2020 Cox Communications – Project Manager – Dunwoody, Ga.

Managed Small Cell Project with over 5000 build outs and access points

Executed the Retro Fit Project which entailed the installation and removal of more than 1200 wireless access point devices in 3 markets

Met deadlines and service level agreements

Worked with and came in under the budget set by our client

Built relationships and communicated with suppliers, 3rd party vendors and internal clients

5/2013-10/2017 Coca-Cola Bottlers Sales and Services – Project Manager - Atlanta, Ga.

Managed implementation of wireless banking and cashless vending more than 100 independent bottlers

Met deadlines and service level agreements

Built relationships and communicated with suppliers to ensure execution of transitioning more than 100,000 vending units to independent bottlers

Reported updates to the Leadership Team and other stakeholders on a weekly basis

Managed moving parts of project to ensure all suppliers were in sync

1/2009-5/2013 The Coca-Cola Company – Regional Operations Support Manager – Dunwoody, Ga.

Negotiated labor rates for Service Providers keeping increases at 2.5% per year

Created asset management process including tracking, retrieving and billing assets resulting in 25% less lost assets

Communicated to the field (Service Providers, warehouse etc.) regarding project information including assignments, notifications and updates to all involved parties

Oversaw settlement process including A/R, A/P, cancelled and overridden invoices

Built efficiencies to create continuous improvement programs with Field Operations

Worked in Supply Chain with over 100 Service Providers

Process improvement manager. In some cases merged roles.

Purchasing, Inventory Control

1/2000-1/2009 The Coca-Cola Company – Team Manager/Supervisor/Supply Chain Manager – Dunwoody, Ga.

Managed up to 20 associates including hiring and training on processes, policies and procedures

Monitored and analyzed performance of frontline associates and provided pinpointed feedback

Monitored team members performance and conducted monthly one on ones

Developed strategy for On-Call personnel to drive cost from the system including staffing model

Produced daily, weekly and monthly reports for the team and field clients

Mentored up to 15 associates per year in Mentoring and LEAD programs

Worked in Supply Chain with over 100 Service Providers

6/1995-1/2000 The Coca-Cola Company – Project Manager/Inventory Control – Dunwoody, Ga.

Managed multiple projects simultaneously while operating under budgets, time constraints, and service level agreements

Co-authored project plans to ensure successful execution

Analyzed available inventory and other resources to maintain proper levels

Compiled reports for internal and external clients providing project updates and notifications

Acted as central point of contact on project teams with multiple stakeholders (bottlers, electricians, plumbers, customer representatives, sales, etc.)

Facilitated training for over 200 employees and acted as floor supervisor for JD Edwards rollout

2/1983-4/1995 Atlanta Sports Cards – Owner - Norcross, Georgia

Managed business with over $300,000 annual sales

Supervised Accounts Payable and Accounts Receivable departments

Coordinated advertising campaign for print media

Recruited and trained all personnel, instilling a customer focused vision of quality

Initiated inventory procurement and control program

Provided inbound telemarketing customer service and order processing

Leadership and Accomplishments

Small Cell Project 2019-2020

-Installed more than 5000 small cell units in 11 different markets

-Maintained large databases with information to be used by Leadership Team

Retro Fit Project – 2018-2019

-Managed removal of obsolete units and installation of new units

-Updated Leadership Team with weekly meetings

Territory Transition Project Team 2016-2017

-Moved 100,000 vending units from Coca-Cola to independent bottlers

-Transitioned wireless banking and personnel information

Maturity Model 2014-2015

-Added and updated business processes

-Monitored over 2 year period to account for changing business policies

Burger King Account Team 2012 - 2013

-Ensured vending units were reporting on a daily basis

-Tracked product delivery for new store installations

Labor rate negotiations 2011 – 2012

-Assisted bottlers in creating annual rates across North America

-Negotiated with bottlers to budget a nationwide increase of 2.5%

Firehouse Freestyle rollout 2011

-Led team that upgraded more than 400 outlets to new Freestyle machines

-Scheduled each conversion with customer to ensure their timelines were met

Nashville Flood claim 2010 – 2011

-Developed plan to survey entire flood area to assess damage

-Based on survey results, was reimbursed more than $2 million for damages and lost revenue

Firehouse Subs Project Manager fall 2008

-Converted more than 400 outlets from competition to Coca-Cola in 2 months

-Coordinated all resources to be on site in a timely manner to meet customer’s schedule

LEAD program 2006 – 2008

-Led program to develop team of 15-20 associates annually

-Met with group and individual associates monthly to build their career paths

Subway leadership team 2004 – 2008

-Worked with Subway team to convert 18,000 outlets from the competition to

Coca-Cola

-Attended weekly and monthly meetings with franchisees, sales and operations teams to track progress

Mentoring program 2004 – 2005

-Mentored newly hired associates for a 12 month period

-Determined classes, sit-with and other activities to ensure associates success

Facilitated training and acted as floor support for JD Edwards rollout for National Customer Support 2004-2005

-Trained more than 200 associates on new work system (JD Edwards)

-Operated as floor support after the system was rolled out

Facilitated training of Connecting with Customers class for National Customer Support 2003

-Taught 300 associates how to handle customers over the phone

-Assisted in authoring the manual for Connecting with Customers

Facilitated training of Service Plus course for National Customer Support 2002 – 2003

-Led monthly Service Booster for management to rollout in monthly team meetings

-Taped mock calls to show how to, and how not to, handle customer issues

Chairman of the Calendar Committee 2000 – 2001

Led tours of the Customer Communication Center for high level executives of Coca-Cola’s largest accounts 1997-2009

Skills

Microsoft Office

Quickbase

Sharepoint

One Note

Granite

Site Tracker

Education

9/1975-6/1980 Georgia Institute of Technology - Bachelor of Science, Awarded 1980

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