Thomas Casselberry

*** ******* *** *

Strasburg, Oh 44680

330-***-****

adn7vs@r.postjobfree.com

PROFILE

Seasoned Information Technology Specialist with over 10 years of innovation and management experience including extensive computer hardware, software, technical, communications and leadership skills and the ability to bring projects in on time and under budget with positive customer feedback.

My personal mantra:

I CAN

Quickly learn and utilize new technologies and systems.

Make recommendations to management regarding best practices for infrastructure and security design.

Assist and recommend system improvements through proactive monitoring and strong technical and problem-solving abilities.

Participate in configuration control activities and work with managers to coordinate new system requirements, configuration changes.

Assist in developments of operations policies and procedures to more effectively utilize IT resources.

Monitor and enforce compliance to corporate IT Policies and conduct audits to ensure regulatory compliance.

Plan and coordinate activities of designated projects to ensure that the goals of the project are accomplished within prescribed time, funding, and quality parameters.

Use risk management planning, risk identification, and mitigation planning while capturing customer requirements and translating them into technical specifications.

Work independently or as part of a team with the ability to adjust priorities to ensure system availability using my strong work ethic and good listening skills to provide training for end user enablement.

Be your professional tech support to users at all levels both on-site and remotely.

Accomplish all of these goals in a timely, friendly and professional manner.

KEY SKILLS:

Hardware and software: Windows 95-Windows 11, Server 2000-2019 installation and configuration Microsoft Office 2000-365, Power Shell, Exchange 365, Ubuntu Linux 21.10, OSX Big Sur, Microsoft Office, Internet Information Server, SQL Server, Linux server, Norton Anti-virus, Group Policy, Active Directory, GPO, Server patching, Servers, including Web, Exchange, Application, FTP, TCP/IP, Citrix, VBOX, VMware, F5 Big IP load-balancing, TeamViewer VNC, RDP, Wireless Networks and Teams. PC troubleshoot and resolve. Audio and Video equipment and software

PROFESSIONAL WORK HISTORY

Berlin Gardens, Berlin Ohio 2018-2021 (Company picked up option from ARCIS)

Technology Specialist: Active directory, Antivirus, VPN, Meraki Management. File and print server, Office 365/Exchange, Active directory management. Triage and route helpdesk tickets to self and other IT departments. Build Upgrade and image computers as part of the lifecycle and growth. Repair and install computers and printers. Solve Microsoft product client issues. Network Switches and endpoint connectivity. NEC Phone system Client setup. Work with Manufacturing on software maintenance of CNC machines. Assisted in IT planning for growth and IT projects as needed. Support inhouse applications. Provide software/ computer training. Setup A/V Equipment for conferences

ARCIS Technology Group, Massillon, Ohio, 2017 - 2018

Technology Specialist: On-site helpdesk support for 100 users at client located in Berlin Gardens to provide hands on support and training for employees. The position uses remote management and monitoring systems to do the following; identify alerts and resolve issues on workstations and servers, validate backups and test recovery of servers, monitor and manage anti-virus implementation on all workstations and servers, and provides monthly health and backup reports. Also resolves employee and system tickets in a timely fashion. Configure and install new workstations and phone system changes. Makes recommendations on future infrastructure changes with growth in mind and implements these changes.

VXI Global Solutions, Canton, Ohio, 2014 to 2017

Customer Support: Leveraged customer support skills to troubleshoot and solve AT&T U-verse customer problems and concerns. Earned highest customer satisfaction rating two years running.

Retail Solana Corp, Torrance, California, 2007 to 2014

Managed personnel and worked with customers and vendors, using Customer Relationship Management (CRM) - a methodology used to manage the company's interactions with customers.

CCH Computax Inc., Torrance, California 2003 to 2004

Provided network and server support. Installed and maintained servers. Managed troubleshooting, monitoring, security software, and performance for a 3000 Server farm. Utilized Firewall, DNS, security, domain management, configuration management, and maintenance tools under load conditions.

U.S. Department of Defense, Redondo Beach, California, 1988 to 2003

As Program Integrator, reviewed, analyzed and optimized internal business processes, achieving programmatic savings for multiple customers and earning DoD award for significant savings.

Advised the customer on project cost, schedule and technical performance on multi-billion-dollar government projects successfully helping deliver weapon systems to the armed forces while controlling cost.

Managed a team of eighteen people.

Served as subject matter expert on health of wide spectrum of engineering processes.

Provided Earned Value Management expertise and training on special projects resulting in design enhancements for increased performance and product quality at a cost savings of 10%.

EDUCATION

Bachelor of Science, Electronic Engineering Technology, The University of Akron

Attended Defense Acquisition University

Microsoft Certified Professional (MCP)

Completed IT Certification, Stark State University.

Completed CompTIA A+, Network+, and Security +, Linux + training

ConnectWise University Certificates

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