***********@*****.***
ALANA KALLAP
OBJECTIVE I aim to obtain work experience within an organization where my skills, knowledge and abilities would be fully utilized so that my professional growth and development can be fostered both for my personal well-being and to the benefit of my employer. CAREER PROFILE
Kallap’s Air Condition Services May 2018 – June 2021 Sales Agent
Identifying prospects
Operating telephone equipment
Giving product information and price quotations
Completing orders
Answering to prospects' inquiries
Updating customer databases
Swiss Port International May 2013 – March2020
Accounting Assistant
Preparation of Invoicing for all Airlines
Maintenance of Petty Cash
Preparation of monthly billing statistics
Preparation of monthly financial reports
Caribbean Airlines Limited February 2013 - May 2013 Call Centre Agent
Managed large amounts of inbound and outbound calls in a timely manner
Assisted customers with bookings/reservations for travel
Handled customer inquiries both over the phone and by email
Researched required information using available resources
Managed and resolved customer complaints
Provided customers with product and service information Servisair Trinidad Limited December 2005 - January 2013 Customer Service Agent
Managed incoming calls and customer service inquiries
Provided support to airline/airport customers before a flight, during a flight, and after a flight.
Assisted with airline bookings/reservations, processed boarding passes, and managed check-ins (Zoom Skyservice, Travelspan, Primeras, Caribbean Airlines)
Maxsal Pharmacy June 2005 - December 2005
Accounting Assistant
Issued cash, credit and/or check transactions for customers
Prepared VAT, Payroll and NIS payments
Prepared invoices before sending them to customers
Maintained and updated general ledger and sales journal
Prepared, fulfilled and distributed cheques
Prepared and gained approval for POs
Scanned, filed and logged accounting documents
Valsayn Teachers Training College March 2005 - June 2005 Library Assistant
Responsible for returning books to their proper places on library shelves
Assisted students in finding reference material needed for research projects
Assisted in keeping the library website material updated
Sorted and stored newspaper articles
Little Angels Pre-School 2002 - 2005
Assistant Teacher
Assisted in the organization of school functions/events (Graduations, Easter, and Christmas etc.)
Assisted in the organization of the classroom
Assisted in the planning of intellectual activities for children, per the lead teacher's requests
Interacted with children and teachers
Assisted in Part-time teaching (reading to students)
Supervised children as a daily routine (playtime, reading, writing skills, lunch time) ACCOMPLISHMENTS Institute of Business and Administration 2017 Accounting Assistant Certificate
Administrative Assistant Certificate
Working Knowledge of Peachtree 2010
Joshua Christian Business Institute 2002
(London Chamber of Commerce and Industry)
Finance & Commerce Level 3: Certificate
Professional Institute of Management Business 2002 Computer Literacy: Certificate
EDUCATION TRINIDAD INSTITUTE OF MEDICAL TECHNOLOGY 2005
(Stratford Institute of Canada)
Pharmacy Assistant: Diploma
Medical Terminology
Human Anatomy & Physiology
Pharmacology
St. Augustine Senior Secondary School 1998 - 2000
CXC Certificate
English Language
Mathematics
Principles of Business
Principles of Accounts
Social Studies
SKILLS Knowledge of Accounting
Proficient in the use of Microsoft Office Word, Microsoft Excel and Microsoft Power Point
Excellent written and oral communication skills
Cataloguing
REFERENCES
Ms. Sadhana Lochan
Manager/Supervisor
Kallap’s Air Condition Services
Phone: 868-***-****
Ms. Karlene Harris
Senior Airline Trainer
Swissport International
Phone: 868-***-****
Ms. Clarissa Ramai
Senior Accounts Manager
Swissport Trinidad and Tobago Ltd.
Phone:868-***-****