+ Lisa L Collins

** ********* ********, ********, ** L9K 1K6 289-***-****

Dear Hiring Manager

Recently laid off from my employer, due to COVID, I am currently searching for a full-time or part-time position.

Welcoming any opportunity, which may be available.

The attached resume displays most of my experience with a Sheridan College education for the last 20 years, as a Graphic designer. However, with a very outgoing personality, strong computer and keyboard skills, ability to learn tasks quickly and independently, I am confident that I will be an asset to your company, as well.

Among my other strengths, I have solid customer sales instincts and have been successful in keeping long- term relationships with key clients. With strong customer focus, I often earn the repeat business of clients. Persuasive, self-confident, and effective, my work record has proven to be respected and I have been a valued employee for previous employers.

With great enthusiasm, I submit my resume for your serious consideration as a possible employee with your firm. Please allow me to share my enthusiasm, flexibility and availability in a personal interview at your earliest convenience. I certainly look forward to exploring this opportunity further.

Sincerely,

Lisa L. Collins

adn7ux@r.postjobfree.com

+ Lisa L Collins

10 Cabriolet Crescent, Ancaster, ON L9K 1K6 289-***-****

OBJECTIVE

“Welcome the opportunity to expand in my customer service development, team leadership and management.”

WORK EXPERIENCE

June 2013 - March 2021 Allegra Printing & Marketing (Hamilton) Inside Customer Sales Representative

Responsibilities Handle all customer service - via telephone, email and in person. Prepared quotations based on customers’ specifications Processed customer purchase orders

Preparing & scheduling company documentation for production Providing assistance with Graphic Design when required with new & existing clients.

Billing/Month end Invoicing

Training of new employees

March 2008 – Feb 2012 Label Design Ltd. (Flexo Printing) Customer Sales Representative /Graphic Designer

Responsibilities Handle all customer service - via telephone, email and in person. Prepared quotations based on customers’ specifications Processed customer purchase orders

Preparing & scheduling company documentation for production Providing assistance with Graphic Design when required with new & existing clients.

Working on concepts, creative, pre-press suggestions & set-up Ordering printing plates, Flex & Rotary Tooling from various vendors to facilitate customer orders.

Operated a Thermal Transfer Printer – various companies. Oct. 2006 – Feb. 2008 Topline Printing & Graphics

Graphic Designer / Technical Customer Service Representative Responsibilities Working with customers on design pieces from concept to finished product. Design serveral 4 colour + spot colour pieces, as well as Die cut material, packaging & door hangers.

Handle a combination of inbound and outbound calls and emails Ensure customers orders & requests are addressed in a timely and effective manner.

Liaise with customers, prepress and production regarding the status of projects Conduct in-depth file checks using a prinergy workflow Resolve customer concerns - problems and execute meticulous follow-up Establish and maintain a positive working relationship with customers to strengthen business partnerships.

June 2002 – Sept. 2006 Sinclair Computer Forms Inc. Graphic Design/Prepress/Production

Responsibilities Designing promotional pieces, Stationery, Business cards, 4-colour Posters, Computer forms (NCR), Banking cheques with all safety locks, Typeset Government & Real Estate Forms Starting from concept & design, set- up (imposition) and distilling to Adobe Acrobat for a PDF workflow. PDF of final imposition file is sent through Heidelberg’s Meta Dimensions Pre-flight system. Creating Metal plates – CTP with a MAKO plater. Oct. 1999 – March 2002 Just Imagine Print & Design Inc. Graphic Designer / Customer Representative

Responsibilities Consulting with customers on Design concepts and creation Stationery, Business cards, Menus, Multi-page Brochures, Logo creations Sending final art to film, plates for offset press and digital printing. Sept. 1995 – Oct. 1999 Print-All Inc. (Division of Stirling Print –All) Graphic Designer/Assistant Manager

Responsibilities Manage projects from creative department to production. Follow up with customers on repeat orders / and new jobs. Follow up with the Hamilton Conventions & Cops Coliseum in the downtown core for any printing needs during their conventions, seminars & concerts. Quoting & pricing for clients.

Sept. 1993 – Sept. 1995 Jones Neon Signs & Displays Graphic Design / Drafting

Responsibilities Designing commercial, Industrial, Pylon’s, Interior & Exterior Vinyl & Air Brushed Neon Signage.

Feb. 1991 – Sept 1993 John Kennedy & Associates

Graphic Designer

Responsibilities Designing all advertising for the travel business. Adventure Tours Magazines & Holiday House Magazines. EDUCATION Sheridan College, Oakville

4-Year Graphic Design & Communication Program

COMPUTER PROGRAMS

Knowledge with both MAC & PC Platforms - MAC OS X & Windows Quark Express, Illustrator, Photoshop, InDesign, Suitcase Font Navigator, Corel Draw, Adobe Acrobat, Prinergy Pre-Flighting System, Microsoft Word,

& Outlook Explorer.

HOBBIES Kayaking, Swimming, Golfing, Painting, Photography & Interior Decorating.

To Whom it May Concern:

From the moment I interviewed Lisa, and subsequently hired her, I knew by her demeanour she’d be perfect in a customer sales account / support role. Lisa is calm, a great listener and her natural tendencies are very nurturing. All, extremely important characteristics for this role. She is also a strong team player and never hesitated to go the extra mile to satisfy a customer or help a colleague in need.

Lisa is very comfortable around technology, having been a Graphic Designer for 25+ years and has always been open to learning new things, technological or otherwise. As both her prior boss and direct supervisor for 10 years at Allegra Print & Marketing, I would very much recommend her for any role where she could leverage her natural social skills.

She really has a gift with people.

Please don’t hesitate to contact me if you have any further questions. Gasper Lipari, (Previous Owner - Allegra)

Owner Capital Press

adn7ux@r.postjobfree.com

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