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Sales Representative Customer Service

Location:
King William's Town, Eastern Cape, 5601, South Africa
Posted:
August 16, 2021

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Resume:

PHATHUXOLO SINESIPHO

NKUMBI

EXPERIENCE

INTERN (MARKETING & AWARENESS COORDINATOR)

Oct 2020 / Present

Victory Vineyard Ministries / King William’s Town

• Creating marketing and awareness strategies.

• Coordinating print and media platforms.

• Writing columns and putting together concepts for Newsletter.

• Social Media (Instagram and Facebook) accounts management.

• Designing logos, certificates, and forms.

• Branding and signage project management.

Reason for leaving: I am looking for a permanent position, as this is a voluntary internship.

INTERNAL WHOLESALER & RETAIL STORE MANAGER

Jul 2019 / Dec 2019

Matsidiso LTD (PTY) / Cape Town

• Improved systems and processes by creating solutions in various areas of operations, such as inventory tracking, reporting of sales, distribution of products, and product improvements.

• Accurately quoted pricing and terms which promoted long- term relationships and effectively achieved customers' goals.

• Supported senior directors by establishing sales forecasts based on detailed analytics and integrated feedback from sales representatives.

• Assessed sales performance and sales reports to make recommendations to improve inventory accuracy.

• Conducted accurate count of stock-on-hand and reconciled discrepancies to maintain inventory.

• Enhanced sales by implementing merchandise and promotional changes.

• Updated staff schedules to ensure adequate coverage during times when customer demands were expected to increase. Reason for leaving: I opted to relocate back to King William’s Town at the end of my 5-month contract term.

Kwalini Location

King William’s Town, 5600

+27-81-705-****

adn7to@r.postjobfree.com

ABOUT ME

Resourceful with experience creating

and achieving ambitious goals, quality

standards, and leading operations by

directing daily activities. Strong

problem-solving abilities and excellent

organizational skills.

PROMOTER

Feb 2019 / Jul 2019

Infinite Marketing Group / Cape Town

• Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.

• Provided outstanding service to customers by collaborating with customer service team to provide product information.

• Interacted with the public in a warm and friendly way to promote rewarding customer experiences.

• Educated customers and prospective customers about various company's products.

Reason for leaving: I took up an employment offer with Matsidiso and had to discontinue my part time work. SALES REPRESENTATIVE & TRAINING

MANAGER

Apr 2016 / Oct 2018

Real Promotions LTD (PTY) / Cape Town &

Johannesburg

• Achieved excellence due to ability to hire, train and supervise high performing sales team.

• Provided exceptional customer service by resolving issues quickly, resulting in an increase in revenues and larger profit margins.

• Collaborated with upper management to implement

improvements and resolve issues which resulted in exceeding company's goals.

• Provided training to sales staff, paying particular attention to cross-selling, and building relationships with customers. Reason for leaving: I was looking to grow, expand my knowledge in the sales and marketing field, as well as, add other expertise under my belt through experience.

EDUCATION

BSc Life and Environmental Sciences

University of Johannesburg / Johannesburg

2016

• Professional Accreditation

• Certification

• Double Major: Zoology & Human Physiology

National Senior Certificate (Matric)

St Thomas Private School / King William’s Town

2011

• Professional Accreditation

• Certification

• Mathematics, Physical Sciences, Life Sciences, Life Orientation, English Home Language, Afrikaans First Additional Language, and Accounting

SKILLS

• Team building

• Computer Literate

• Excellent communication

• Customer Service

• Calendaring

• Team Management

• Adaptive learner

• Positive learning process

• Results-orientated

REFERENCES

Available upon request



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