Travel Manager Personal Assistant
Resume:
CURRICULUM VITAE
PERSONAL DETAILS:
SURNAME: PARHANSE
FIRST NAME: ARTHIE
POSTAL ADDRESS: 54 AMRITSAR ROAD
MOUNTVIEW
PIETERMARITZBURG
3201
TELEPHONE: 084-***-**** (CELL)
DATE OF BIRTH: 17 June 1977
IDENTITIY NUMBER: 770-***-**** 083
SEX: FEMALE
MARITAL STATUS: MARRIED
DEPENDANTS: 1
DRIVERS LICENCE: CODE 8
CRIMINAL OFFENCES: NONE
HEALTH: EXCELLENT
LANGUAGES: ENGLISH – Speak, write, read-GOOD
AFRIKAANS- Speak, write, read - GOOD
ZULU- Understand
GENERAL INTERESTS:
INTERESTS: READING, TRAVELLING, BAKING
LEADERSHIP SKILLS: -MANAGER AT UNISA IN HOUSE TRAVEL OFFICE
MANAGER AT FLIGHT CENTRE MIDLANDS MALL
DIRECTOR OF TRAVEL GENIUS
EDUCATIONAL DETAILS:
LAST SCHOOL ATTENDED: HEATHER SECONDARY
ADDRESS: 27 HEATHER CRESCENT
NORTHDALE
PIETERMARITZBURG
3201
TELEPHONE: 033-***-****
HIGHEST STANDARD PASSED: MATRIC (1994)
PASS EXEMPTION
SUBJECTS PASSED: ENGLISH
AFRIKAANS
BIOLOGY
PHYSICAL SCIENCE
ACCOUNTING
MATHEMATICS
COURSES COMPLETED / ATTENDED:
MS WORD
POWERPOINT
EXCEL
INTERNET & INTRANET
BSP
AMADEUS
SABRE
GALILEO
CUSTOMER SERVICE EXCELLENCE
SECRETARIAL / PERSONAL ASSISTANT TRAINING
NATIONAL DIPLOMA: IN TRAVEL AND TOURISM
INTERNATIONAL FARES AND TICKETING
OMNI ACCOUNTING SYSTEM
QUICK TRAV
REFUNDS AND REISSUES OF AIR TICKETS
PERSONAL ATTRIBUTES:
CONFIDENCE: I HAVE A HIGH LEVEL OF CONFIDENCE IN MYSELF AS WELL AS IN WORK DONE BY MYSELF AS I HAVE GAINED A GREAT DEAL OF INSIGHT FROM PAST WORK EXPERIENCES.
HARD WORKING: I AM WILLING TO GO THE EXTRA MILE WITH COMPLETION OF A JOB OR ASSIGNMENT HANDED TO ME AND WOULD GLADLY PUT IN EXTRA HOURS IF THE ASSIGNMENT DEMANDS IT. FAST AND EFFICIENT WITH HANDLING OF TASKS AND ASSIGNMENTS
HONESTY: I HAVE NO CRIMINAL RECORD. I HAVE MAINTAINED A HIGH LEVEL OF CONFIDENTIALITY WITHIN THE OFFICE ENVIRONMENT.
DRIVE: I HAVE THE ABILITY TO OVERCOME ALL CHALLENGES OR OBSTACLES IN MY PATH TO GET AHEAD. FOREVER STRIVING TO LEARN NEW CONCEPTS TO BETTER MY WORK STANDARDS.
ENTHUSIASM: MY GOAL IS TO SUCCEED IN THE POSITION THAT I AM IN AND MAKE THE BEST OF EVERY SITUATION – GOOD OR BAD.
FLEXIBILITY: I AM OPEN TO CONSTRUCTIVE CRITISM, AND AM ABLE TO WORK BOTH INDEPENDENTLY AS WELL AS IN A GROUP AND WITH BOTH MALE AND FEMALE AUTHORITY.
SUMMARY OF WORK EXPERIENCE:
TOTAL YEARS OF WORKING EXPERIENCE 25
YEARS OF MANAGEMENT EXPERIENCE 14
EMPLOYMENT HISTORY:
NAME OF FIRM: SERENDIPITY TOURS
SILVERTON ROAD, MUSGRAVE
DURBAN
POSITION HELD: CORPORATE CONSULTANT
PERIOD OF EMPLOYMENT: 01/07/2018 TO 30/06/2020
REASON FOR LEAVING : COMPANY LIQUIDATED DUE TO COVID 19
DUTIES:
Monthly submission of reports to Management
Use of electronic calendar to manage appointments
Use of excel spreadsheets
Financial and general administration
Providing quotes with detailed itinerary to customers
Booking flights for local, regional and international
Booking hotels and cars local regional and international
Booking helicopters for government officials
Booking conference venues
Paying conference registration fees
Preparation of documents for customers
Attending meetings – preparing feedback for tasks allocated
Liaising directly with operators and hotels and airlines
Drafting or typing up of reports / documents or correspondence.
Ability to identify and handle confidential matters at all times.
Excellent interpersonal relations and conflict management in the work place.
Faxing and photocopying of documents,
Electronic tracking of documents
Creating google e files with all documentation
Creating manual files for reference
Printing of all special condition fares
Training junior staff
Monitoring of staff leave
Booking training of staff in areas of work that they lack in
Implementation of new concepts into the workplace for easier management of work and skills sharing between staff
Organizational and time management is essential to make sure that documents are sent out of the office promptly and consists of all relevant documentation that is needed by customers by the time limit set.
Knowledge and understanding of policies and protocol of the department as a whole
Use of discretion and confidentiality at all times.
Use and knowledge of all computer programs such as Word, Excel, PowerPoint, Galileo, Sabre, Amadeus, Internet as well as Intranet.
Use and knowledge of use of office equipment, such as the Photocopier, Fax Machine, scanner, Digital Camera, Data Projector, DVD and CD writer.
WORK HISTORY
Position : Senior Consultant
Skylink Travel : January 1996 to February 2001
Contact Person : Mrs N Singh
Telephone Number : 033-*******/084*******
Position : Manager
Flight Centre Pietermaritzburg : March 2001 to Dec 2002
Contact Person : Ravella Vance
Position : Leisure Consultant
Position : Senior Corporate Consultant
Rennies Travel Pietermaritzburg : January 2003 to November 2005
Contact Person : Vanessa Robinson
Telephone Number : 033-*******
Position : Manager and Senior Consultant
Flight Centre Pietermaritzburg : April 2006 to April 2007
Position : Leisure local/international
American Express Ariva Travel Manager for Unisa inhouse
Contact Person Manisha Lala
Telephone Number 011-*******/082*******
HRG Rennies Travel Ericsson In House Senior Consultant
Contact person Anita Zielske
Telephone number 011-*******
Chanti Travel Office of the Premier Pmburg
Position Senior Corporate Consultant
Contact Ashwin Sewdass/Thembeka Ndlovu
Contact Details 083*******
Igo Travel Senior Corporate Consultant
Contact Ravella Vance
Position Corporate and assisted with leisure
Telephone number 031-*******
DUTIES:
Working with the General manager’s on special projects
Drawing up of reports for submission to Head of Department and other stakeholders
Preparation of documents, presentations and feedback for the General manager
Attending meetings – preparing feedback for tasks allocated to the office
Auditing of specific data for reports
Direct liaison between senior offices internally and externally of the department.
Drafting or typing up of reports / documents or correspondence.
Ability to identify and handle confidential matters at all times.
Excellent interpersonal relations and conflict management in the work place.
Faxing and photocopying of documents,
Distribution of documents by hand to the executive members of Department
Composition of files and file index of all files in the senior manager’s office.
Electronic tracking of documents
Electronic and manual register of documents entering and exiting the office, thus enabling fast and efficient tracking of documents
Supervision of lower level staff within the office
In service training of staff in areas of work that they lack in
Implementation of new concepts into the workplace for easier management of work and skills sharing between staff
Preparation of power-point presentations for the General Manager to be used at various meetings.
Monitoring of all access permits for staff working at King Shaka International Airport.
Signatory for authorisation of the access permits.
Organizational and time management is essential to make sure that these documents are sent out of the office promptly and consists of all relevant documentation that is needed by other offices by the time limit set.
Part of the major events such as FIFA 2010
Assist in coordination of Accommodation and flights for teams and security as well as Premiers
Use of discretion and confidentiality at all times.
Use and knowledge of all computer programmes such as Word, Excel, PowerPoint, Publisher, Visio, Internet as well as Intranet.
Use and knowledge of use of office equipment, such as the Photocopier, Fax Machine, scanner, Digital Camera, Data Projector, DVD and CD writer.
Telephonic enquires.
Discretion as all information was highly confidential.
All applications for visas
The applications were captured onto computer.
Working closely with the Executive management and other high profile people both within the industry including celebrities
Liaising with Head Office Personnel with regard to queries and telephonic enquiries.
Ordering of stationery
Booking of venues for meetings or workshops, conferencing
Booking hotels and car hire
Booking packages
Booking flights
All documentation pertaining to that customer printed and filed
Correct typing
Copies of correspondence are sent to the appropriate people
Originals are filed in the appropriate files.
Typing of documentation, letters and correspondence is also done.
Researching of information from the Internet as well as downloading and preparing of the information for customer
Excellent telephone etiquette – telephonic enquiries and concerns are addressed by myself and thereafter transferred to the correct channels.
Drafting or typing up of reports / documents or correspondence.
Ability to identify and handle confidential matters at all times.
Excellent interpersonal relations and conflict management in the work place.
Supervision of the general orderly within the office
Managing staff leave
In service training of the general orderly on aspects of office and telephone etiquette and basic office duties and use of equipment.
Ordering of stationery and other items needed by the office and maintaining a register of these goods that have been issued on order.
Faxing and photocopying of documents,
Electronic tracking of documents
Electronic and manual register of documents entering and exiting the office, thus enabling fast and efficient tracking of documents
Preparation of power-point presentations for corporate customers for Service level agreements
Organizational and time management is essential to make sure that these documents are sent out of the office promptly and consists of all relevant documentation that is needed by head office by the time limit set.
Use of discretion and confidentiality at all times.
Use and knowledge of all computer programmes such as Word, Excel, PowerPoint, Access, Internet as well as Intranet, Galileo, Google drive, Sabre
Use and knowledge of use of office equipment, such as the Photocopier, Fax Machine, scanner, Digital Camera, Lap Top Computer, DVD and CD writer
Ordering of supplies and issuing of these items to staff on a daily basis.
CAREER OBJECTIVES:
My main objective is to study part time to attain higher educational qualifications, and I endeavor to obtain as much working experience as possible in order to be successful at the position that I am appointed to.
REFERENCES:
DINESH NAIDOO
DIRECTOR OF SERENDIPITY TOURS/FORMER ASATA PRESIDENT
Should you require other references, you will find them under employment history.
CURRICULUM
VITAE
Mrs
A
Parhanse
Contact this candidate