WO R K E X P E R I E N C E

Morden Electronics Jul 2014 - Jan 2016

Ma keng

cleaning

Legit (EDCON) Mar 2011 - May 2012

Casual Sales Assistant

Ensure high levels of customer satisfaction through excellent sales service

Maintain outstanding store condition and visual merchandising standards

REAGILE ISAGO Maintain a fully stocked store Ascertain customers’ needs and wants

Recommend and display items that match customer needs Welcome and greet

MODIMOENG customers Manage point-of-sale processes (cashier) Actively involve in the

receiving of new shipments Keep up to date with product information

Mahikeng Accurately describe product features and bene ts Follow all companies

policies and procedures

CAREER

Burger King May 2012 - Jun 2013

OBJECTIVE

Crew Trainer and Crew member

I am an enthusiastic and self-

Point of sales (cashier), Customer service, training crew members for their day-

motivated employee with over 6 to-day, Work serving customers, preparing food, keeping our restaurants and

years working experience. My kitchens clean and tidy,Assess crew members' skills and o er them extra help

experience includes a variety of with any tasks.

fields from ever since I finished

Burger King Jun 2013 - Jun 2014

Grade12, which includes retail shop

a s s i s t a n t, c l e a n e r, o f fi c e Managing Supervisor

a d m i n i s t r a t o r, r e s t a u r a n t g e n e r a l Guided and supervised the assigned team as per the company rules and

w o r k e r, r e s t a u r a n t s u p e r v i s o r, regulations. Trained and educated the team regarding proper work completion

kitchen manager to call center and adherence to company standards. Monitored the timely performance of the

employees and motivated them to accomplish more. Assigned duties/shifts to

agent.I am a prospective employee

di erent employees as per their areas of expertise. Conducted brie ngs and

who is willing to learn new things meetings before and after work sessions. Maintained and documented work

and who is self-motivated and also completed on a daily basis. Compiling and presenting daily reports to

as serving good customer service; I management. Ordering o ce stationary and sending and replying emails to the

am a fast and accurate learner with Head o ce. Ordering and booking stock, stock counting and shift management

a keen eye for detail. I am currently

Just talk communication Feb 2016 - Feb 2017

looking for a challenging job or

position where I can apply my Call Centre Agent

gained knowledge and skills and Answer incoming calls and respond to customer’s emails Management and

make a positive contribution resolve customer complaints Sell products and place customer orders in the

computer system Identify and escalate issues to supervisors Provide product

towards the success of the

and service information to customers Research required information using

organization I will join. I am

available resources Research, identify, and resolve customer complaints using

interested in taking an integral par t applicable software Process orders, forms, and application Route calls to

of the organization and secure a appropriate resources Document all call information according to standard

position which will help me grow operating procedures Recognize, document, and alert the management team

of trends in customer calls Follow up customer calls where necessary Upsell

p r o f e s s i o n a l l y, i n d i v i d u a l l y a n d a l s o

products and services Complete call logs and reports Other duties as assigned

play a lucrative par t in the growth

of the organization. Beerhouse Feb 2017 - Feb 2018

Assistant kitchen Manager

CONTACT day to day running of a busy kitchen, order, monitor deliveries,establish the

kitchen as a happy environment of work, completion of stock take and ensuring

CONTACT kitchen as a happy environment of work, completion of stock take and ensuring

that GP is achieved and maintained, exible attitude in lling shifts as required

adn7po@r.postjobfree.com

and ensuring the kitchen is always fully sta ed,accountable for fresh produce

and availability of items on the menu,timely communication of issues to

074*******

management, ensure all health and safety legislation and HACCP guidelines are

implemented and adhered to and reviewed regularly in respect of employees,

H o u s e n o . 5 7 0 2 R h o d e s Av e n u e production, machinery, equipment and hygiene,maintain a high standard of

Imperial Reserve ext 38 service and ensure that all dishes are served at the correct portion size, quality

and temperature

Department of Education Feb 2018 - Feb 2019

PERSONAL DETAILS

assistant o ce manager

Gender Female

Handling o ce tasks, such as ling, generating reports and presentations,

DOB 06-Apr-1986 setting up for meetings Providing real-time scheduling support by booking

Nationality South African appointments and preventing con icts. Screening phone calls and routing

Marital Status Unmarried callers to the appropriate party. Using computers to generate reports, transcribe

minutes from meetings, create presentations, and conduct research. Greet and

Languages English, Setswana,

assist visitors. Maintain polite and professional communication via phone, e-

Xhosa, Zulu,

mail, and mail. Anticipate the needs of others in order to ensure their seamless

Afrikaans, Sesotho and positive experience. Submit travel claims Organize Monthly reports and

monthly plans Assist sist in organizing special projects within the o ce

Vernice Merchant Feb 2019 - Aug 2020

SKILLS

Call Centre agent

O u t b o u n d c a l l c e n t e r, D e b t

Sell products and place customer orders in the computer system Identify and

collection,inbound call escalate issues to supervisors Provide product and service information to

c e n t e r, c u s t o m e r s e r v i c e, Te l e p h o n e customers Research required information using available resources Research,

Etiquette,Data Entry identify, and resolve customer complaints using applicable software Process

Skills,Reporting orders, forms, and application Route calls to appropriate resources Document

all call information according to standard operating procedures Recognize,

Skills,Administrative Writing

document, and alert the management team of trends in customer calls Follow

Skills,Understanding the up customer calls where necessary Upsell products and services Complete call

C u s t o m e r, C u s t o m e r logs and reports Other duties as assigned

Focus,Informing Others,Self-

Development and E D U C AT I O N

motivated,Attention to

Detail,Professionalism,Microsoft Umalusi Passing Year - 2006

Office (en Suite)

Danville secondary School - Grade12

S k i l l s, Te a m w o r k, p u n c t u a l, G r e a t

Grades - 720 %

writing and communication

s k i l l s, A d a p t t o t h e c h a n g e s, Va l u e

the employees and

R E F E R E N C E D E TA I L S

customer/clients,Disciplined and

Name : Zola Stane

excellent telephone

Detail : Modern Electronics - Ma keng

e t i q u e t t e 's, c a s h i e r, r e s t a u r a n t

supervisor and restaurant Email : adn7po@r.postjobfree.com

management,cleaning Mobile : 082*******

Name : Banyaditseng

Detail : Legit (EDCON) - Ma keng

Email : n/a

Mobile : 018*******

Name : Frank

Detail : Just Talk communication - Johannesburg

Detail : Just Talk communication - Johannesburg

Email : adn7po@r.postjobfree.com

Mobile : 065*******

Name : Zakhele

Detail : Vernice Merchant - Johannesburg

Email : n/a

Mobile : 084*******

Name : Monedi

Detail : Burger King - Rustenburg

Email : N/A

Mobile : 076*******

Name : Khotsafatso

Detail : Burger King - Johannesburg

Email : adn7po@r.postjobfree.com

Mobile : 079*******

Name : Princey

Detail : Beerhouse - Capetown

Email : N/A

Mobile : 072*******

Name : Alter

Detail : Department of education learnership - Ma keng

Email : N/A

Mobile : 074*******

Contact this candidate