DEIRDRE HICKS

MAOM, SHRM-CP, PHR, SWP

Evans, GA / Columbia, SC· 706-***-****

adn7of@r.postjobfree.com / linkedin.com/in/deirdrehicksphr/ Professional Human Resources Manager with extensive experience and accomplishments in the design, planning and implementation of HR programs and policies encompassing staffing, compensation, benefits administration, employee relations, training, and health and safety.

• Sharp problem-solving skills, utilizing a logical and analytical approach teamed with sound decision making abilities. Meticulous in attention-to-detail.

• Refined communication, interpersonal and presentation skills, able to interact with people from diverse backgrounds; promptly address and resolve personnel issues. Highly HRIS literate.

• Strong organizational, administrative, and time and resource management skills; able to set and achieve priorities, and manage multiple activities in tandem, utilizing flexibility and adaptability.

• Competent leadership, team-building and training abilities. Lead self-directed work teams and facilitate individual efforts striving toward achievement of organizational goals.

• Knowledgeable of applicable legislation and employment labor laws EXPERIENCE

2020 – PRESENT

DIRECTOR OF HUMAN RESOURCES, SCOTSMAN ICE SYSTEMS

Multi-location responsibility for recruiting/staffing, training & development, policy development, employee relations, performance management, succession planning, employee engagement, and management coaching and support.

• Implemented a revamp of the HRIS to make more employee-centric and automate processes of onboarding, talent recruitment, timekeeping, payroll and ACA reporting

• Revised compensation job grades/levels for accurate wage assignment and competitive recruiting

• Established Code of Ethics program to include policy, investigation, compliance, and a confidential method of reporting

• Updated new employee handbook with addendums for each location to reflect current and applicable laws

• Implemented succession planning program with/for Executive team

• Coach senior leadership team on employee relations issues and organizational structure 2

2015 – 2020

HUMAN RESOURCES MANAGER, INTERTAPE POLYMER GROUP

Responsible for all areas of Human Resources at the Blythewood, SC facility to include workforce planning, recruiting, training & development, policy development, and performance management. Facilitated the transition of the workforce to a Self-Directed Work Team structure and defeated a union campaign by increasing employee engagement and implementing culture change.

• Project Manager for the implementation of the document control and Quality Management System program.

• Implemented temp-to-hire recruiting method for Non-Exempt workforce to reduce turnover and ensure the acquisition of high performers. New hire turnover reduced to less than 1%

• Utilized change management principles to effectively facilitate change within the location

• Lead the project for ISO 9001:2015 certification in the absence of a Quality Manager

• Implemented an employee engagement program to determine issues, open lines of communication between management and associates, and decrease complaints

• Developed performance management system for temps/new hires/existing workforce

• Fully involved with management team to align operations strategies with workforce initiatives.

• Currently leading the ISO 45001 and Voluntary Protection Program (VPP) initiatives 2010 – 2015

EMPLOYEE RELATIONS MANAGER, COCA-COLA BOTTLING COMPANY UNITED Planned and administered policies relating to all phases of human resources activity through effective recruiting, management training in human resources related policies and practices, and resolution of employee relations issues. Responsibilities also included administration of performance reviews, salary administration, benefits, accident investigations, terminations, and organizational restructuring when necessary. Territory covered responsibilities for three locations in two states – Georgia & South Carolina. 2004 – 2010

HUMAN RESOURCES MANAGER, TRANTECH RADIATOR PRODUCTS Oversee all HR operations for the facility to include employee relations, compensation, benefits, payroll, training, and safety. Consult with and advise company President and senior management on human resources related issues and provide training and assistance to frontline Supervisors on various employee relations matters and applicable employment laws. Review existing policies for legal compliance and cost effectiveness. Participant of local committee focusing on union avoidance.

• M&A Due Diligence coordination of all major departments to provide input and assist the purchasing organization in making viable business decisions.

• Realized $250,000 annual savings by securing new health insurance coverage for the facility. Resulted in a decrease of premiums for both the employees and the organization.

• Saved $205,000 in annual costs by restructuring the organization vacation and overtime policy.

3

• Revamped existing safety program to decrease workers compensation claims from

$200,000 to $1,000

• Collaborated with Operations Manager to restructure the organization and enhance productivity

HUMAN RESOURCES MANAGER, 1998 - 2003

OFFICE / LAN ADMINISTRATOR, 1996 - 1998

INTERNATIONAL FLAVORS & FRAGRANCES

• Oversee all HR operations, including provision of instructional and counseling support to management team, maintaining consistent implementation of corporate and local policies, and federal and state laws.

• Manage employee recruiting, employee relations, appraisals, succession planning and compensation and benefits. Coordinate initial testing and behavioral interviews of candidates for employee selection.

• Examine local environment to remain abreast of salaries, benefits, and plant openings and closings to ensure competitiveness. Serve as quality management representative and internal auditor for ISO 9001:2000 certification, ensuring appropriate compliance and achievement of quality standards.

• Manage facility performance management process. Assess needs of self-directed work teams and implement training programs to support team development. Calculate and utilize statistical data to assist in employee retention and team composition evaluations.

• Developed mapping and creation of methodologies for reporting and communicating OH&S issues, which facilitated resolutions and provision of corrective actions in a timely manner.

• Spearheaded development of a team-based performance management process that paralleled organization’s individual performance management process and facilitated monitoring of both team and individual performance for rewards/bonus programs calculation.

• Captured $75,000 annual savings through streamlining of administrative contracts and negotiating vendor cost reductions for facility maintenance items including landscaping and security.

EDUCATION

M.A. ORGANIZATIONAL MANAGEMENT, UNIVERSITY OF PHOENIX B.A. COMMUNICATIONS, AUGUSTA STATE UNIVERSITY

CERTIFICATE, PARALEGAL STUDIES, UNIVERSITY OF GEORGIA SIX SIGMA GREEN BELT, EXPECTED PROJECT COMPLETION 12/2019 4

CERTIFICATIONS

SHRM-CP (Society for Human Resources Certified Professional) PHR (Professional in Human Resources Management)

SWP (Strategic Workforce Planning Certification)

SOFTWARE

Advanced proficiency - MSWord, Excel, Access, Visio, Project, SharePoint, ADP Intermediate proficiency - Minitab

ACTIVITIES

President, Federation for Advanced Manufacturing Education (F.A.M.E) South Carolina Chapter 2019 – 2020

Vice Chairperson, Women In Manufacturing

South Carolina Chapter 2018 – Present

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