Hospitality and Business Events Sales Manager
Resume:
As a dedicated and dynamic individual, I continually aspire to achieve optimal results through my passion for service excellence, relationships and collaboration. I have gained invaluable experience and knowledge through various hospitality management roles and believe that transparency and aligned strategies in business markets are the foundation to building long term customer loyalty.
adn7n4@r.postjobfree.com
Skype: angelee.main
Dubai Marina
United Arab Emirates
https://www.linkedin.com/in/angelee-dalene-main-82883b25/
SKILLS
• Business acumen
• Result orientated
• Team leadership
• Business process management
• Data gathering and analysis
• Trade shows and business networking
• Food and beverage
• Negotiation
• Presentation
• Revenue analysis
• Flexibility
• Strategic planning and business analysis
• Interpersonal
• Time management
• Communication
PROFESSIONAL ACHIEVEMENTS
• Initiating and leading new initiatives and projects.
• Overcoming team and business challenges by improving efficiencies and communication.
• Consecutively meeting deadlines.
• Building and maintaining a strong sales pipeline.
• Achieving and exceeding targets and KPIs.
• Developing and implementing unique and comprehensive proposals.
• Business process improvements in FIT and group reservations, event sales and operations, banqueting and front of house.
• Training and development of teams in reservations and events.
• Organizational restructuring of a central reservations department.
• Implementation and management of key account incentives and events.
• Establishment and management of event, entertainment and supporting services supplier data base with preferential and commissionable rate structures
WORK EXPERIENCE
TAJ CAPE TOWN
April 2017 – October 2020
MICE SALES MANAGER
Functions & Responsibilities:
• Local and international MICE, leisure and production[film] tourism.
• To achieve growth and sales targets.
• Working closely with the Taj global sales team on international FAM trips and bids.
• Initiation and management of partnerships for annual FAM trips, site inspections, joint marketing campaigns and hosted buyer programs.
• Maintaining accounts, monthly visits, quarterly reviews and database management.
• To execute a yearly sales plan featuring sales trips, monthly appointments, sales blitz schedules, trade shows, conventions and incentive entertainment schedule for top accounts.
• Weekly presentations and monthly reports to the DORM, DOSM and General Manager on planning, budgets and forecast.
• Working closely with DORM on determining group rates and value adds for proposals.
• Support groups and events team with the preparation of quotes, negotiating prices, regular client follow ups and sealed contracts.
• Representing Taj Cape Town at industry associations, ICCA, SITE and SAACI. I was a nominated committee member on the Western Cape Board for SAACI prior to leaving Cape Town.
VILLAGE N LIFE
March 2013 – March 2017
SALES MANAGER
Functions & Responsibilities:
• Account Manager for corporate, MICE, production [Film] and domestic leisure tourism for the Village n Life group.
• Account Manager for the VNL Leisure Club [Private Member’s Club].
• Contracting, negotiation, business development and relationship management of the above portfolios.
• Direct management of two Corporate and MICE consultants – responsible for all Corporate and MICE accommodation business for the VNL group.
• Responsible for the implementation and sales of new initiatives, campaigns and promotions.
• Implementation and management of the standard operating procedures in my sales portfolios.
• Ensuring all front office staff and reservations managers at the properties are trained and using the correct rate codes.
• Trade shows, site inspections and FAM trips.
• Onsite facilitation and management of sealed groups and events.
• Weekly and monthly reporting on planning, budgeting and forecasting.
• Planning and management of medium scale events [up to 500 guests] including complex rooming schedules between properties, logistic schedules, offsite activities and catering.
• Establishing relationships, preferential rates and joint marketing campaigns and events with restaurants, venues, key accounts, tour operators and activity suppliers.
Additional positions held at Village n Life -
TRAVEL SUPPORT MANAGER
• Management of the VNL Central Reservations office and 10 consultants responsible for FIT and group leisure, corporate and MICE reservations for the VNL group.
MICE RESERVATIONS MANAGER for VNL Events
• MICE Reservations Manager for all opera room blocks attached to events and meeting space for Village n Life Events.
PROPERTY RESERVATIONIST
• Onsite management of reservations for The Farmhouse Hotel [Boutique Hotel with 21 rooms] and West Coast Places [Serviced villas].
• Booking & management of all events, conferences and restaurant related functions.
JUMEIRAH GROUP
February 2012 – July 2012
OPERATIONS TEAM LEADER
Functions & Responsibilities:
• Daily running of operations in Urbano, Souk Al Bahar.
• Training and development of waiters and bar staff.
• Implementation of standard operating and disciplinary procedures.
• Daily cash ups and money transfers.
CAPE TOWN ROUTES UNLIMITED
January 2011- January 2012
SPECIAL PROJECTS Coordinator
Functions & Responsibilities:
• Coordinating all CTRU Special Projects & Events.
• Selection of necessary venues, hotels and restaurants for upcoming internal & external projects and events. Accommodation and travel itineraries for team activities.
• Overseeing the sponsors, VIP’s and data base management for events.
• Planning and facilitating the board members monthly and quarterly strategic sessions [venues, catering, accommodation and board packs].
• Facilitating the Western Cape Convention Bureau with the bidding, delegate boosting and sourcing of promotional gifts.
ROYAL CARIBBEAN INTERNATIONAL
March 2007 – October 2008
HOSPITALITY Staff
Functions & Responsibilities:
• Assistant Waitress
• Hostess
• Fine Dining Waitress
• Assistant Room Service Supervisor
Contact this candidate